Previous Winners & Judges Feedback
Lance Mason Solicitors
Commenting on the Best Business Award to Lance Mason Solicitors for Best Innovation (professional service sector), the chairman of the judges said::
“Lance Mason Solicitors has brought a new focus on customer service to the legal sector through a series of innovative developments including giving clients access to the latest status of their case 24/7 through an online service Fileview. Other innovations include a review service that has paid dividends in encouraging clients to give unbiased feedback and the launch of a Lance Mason Academy to train and develop all members of the team. Lance Mason's innovative new approach has proved a phenomenal success with the practice enjoying growth of 2,000% over the last three years. Lance Mason is an outstanding example of how breaking the mould can pay real dividends for business.”
Dr Hanan Al-Mutawa
Commenting on the Best Business Award to Dr Hanan Al-Mutawa for Outstanding Personal Achievement (education and childcare sector), the chairman of the judges said::
“It is very rare in business to find someone who is a very successful entrepreneur and who makes a significant contribution to society, providing a service that is the best in corporate social responsibility. Dr Hanan Al-Mutawa is such a person. She has made top-class British-standard education accessible to dozens of nationalities in Kuwait and has ambitious plans for further expansion into new areas so more people can benefit. In Britain the number of women entrepreneurs is only a fraction of their male counterparts, how much more challenging for a woman to succeed in a traditional Arab culture! Well done to Dr Al-Mutawa for what is a truly Outstanding Personal Achievement.”
Zenergi
Commenting on the Best Business Award to Zenergi for Best Small to Medium Size Business (utilities sector), the Chairman of the judges said::
“With energy bills forever increasing, Zenergi are providing a vital service in helping schools, colleges and other educational establishments to save money. Since September last year they have saved their clients a staggering six-figure sum! Little wonder the company, now in its 11th year, has maintained 98% client retention. Since starting Zenergi has grown from a husband and wife team to a thriving business employing 19. Many congratulations to Zenergi for building a highly impressive company that excels in every area - customer service, staff engagement, growth and leadership.”
TTNET
Commenting on the award to TTNET in the Best Customer Focus (computer services) category, the Chairman of the Judges, said::
“After establishing itself as Turkey's largest internet service provider, TTNET has now gone the extra mile with its digital customer focus strategy for its six million customers. By integrating its customer relationship management and its customer complaints systems, comments on social media can be dealt with almost instantly. The 94% solution ratio was particularly impressive. To support and speed up responses to customers, TTNET has a dedicated team looking after digital network and social media comments from customers. TTNET has set the trend for others to follow.”
TTNET
Commenting on the award to TTNET in the Best Large Business (computer services) category, the Chairman of the Judges, said::
“TTNET has already connected Turkey to the Internet and it now plans to take it into the information age. The company has evolved from being Turkey's largest ISP into a diverse communications technology offering a wide range of digital solutions and the fifth largest ISP provider in Europe. Through its TTNET 360 Vision, it plans to introduce the Internet to all communities across Turkey and work with partners to develop new services. Operating in a fast growing economy, TTNET is just what Turkey needs to support its rapid rise.”
TTNET
Commenting on the award to TTNET in the Best Marketing (computer services) category, the Chairman of the Judges, said::
“Through its outstanding initiative called Accessible Tivibu, TTNET has ensured that everyone in the community has access to Turkey's IPTV service. With almost 3% of the Turkish population suffering from some kind of visual or hearing impairment, TTNET has delivered a better user experience for those with disabilities and made access to IPTV available on PCs, TVs and tablets. By modifying screens, adding subtitles and providing audio descriptions, TTNET has made online TV available to people with hearing or sight impairments and, at the same time, it has increased viewing figures threefold.”
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Bishopsgate Financial
Commenting on the award to Bishopsgate Financial, in the Best Small to Medium Size Business (financial services) category, the chairman of the judges said::
“Mike Hampson, CEO, set up Bishopsgate Financial with partner Stephen Hay, CFO, in 2008 in order to advise the banking sector on business transformation programmes leading to sustainable change. Although still a relatively small business, within the last three years the company has attracted 17 clients including Royal Bank of Scotland and Barclays, and seen incredible growth of around 230%. Last December 2013, it was ranked at fourth place in The Sunday Times Fast Track 100. An incredible performance and an impressive growth spurt for a young company.”
Transport for London
Commenting on the award to Transport for London (TfL) in the Best Information Technology (public sector) category, the chairman of the judges said::
“Transport for London's (TfL) Going Mobile programme is revolutionising its transport systems. By using the latest digital technology and giving its staff of 4,000 smartphones and tablets, TfL has driven forward its initiative to deliver superior customer service. Staff have up to date access to travel information and the programme has helped TfL deliver an enhanced operational service, which has improved performance targets. Helping to keep London moving smoothly, the result is TfL has reduced delays by 40% for its four million passengers a day.”
Finegreen Associates
Commenting on the award to Finegreen Associates, in the Best Small to Medium Size Business (business support) category, the chairman of the judges said::
“Healthcare management recruitment consultancy Finegreen Associates has seen phenomenal growth since it launched in 2005 despite the challenging economic conditions and NHS budget cuts over the last few years. With a strong emphasis on first-rate customer service, investing and supporting additional training for its staff and nurturing and developing long-term relationships with clients, it has raised the bar in its industry and differentiated itself from competitors. Finegreen Associates has become a leader in its field and set new standards for the recruitment industry.”
Genius Energy Ltd
Commenting on the award to Genius Energy Ltd in the Best Customer Focus (utilities) category, the Chairman of the Judges, said::
“Customer service is so brilliant at Genius Energy that half of its new business comes from referrals. The management team has put a great deal of effort into customer service knowing that happy customers are long-term customers and reputations spread by word of mouth. Staff undergo training every single day resulting in an exceptional level of customer service. The company takes great care to explain every stage of the process of installing solar panels to its customers. Everything about Genius Energy's approach to customer focus is exceptional including its amazing customer service rating of 90%.”
MHA Lighting Ltd
Commenting on the award to MHA Lighting Ltd in the Best Product/Service (manufacturing) category, the Chairman of the Judges, said::
“MHA Lighting does a lot more than just manufacturer LED lighting. It aims to provide the best lit environment possible and cut energy bills. Its product range looks promising and its innovative lighting solution for the NHS is particularly brilliant. Called the TiLite, the unit is sealed to prevent bacteria and dead bugs from collecting round the light and spreading germs. Energy costs are cut by 80% and because the unit is sealed, it is maintenance free. MHA Lighting has taken lighting into a new era and other uses for its innovations are sure to follow.”
MHA Lighting Ltd
Commenting on the award to MHA Lighting Ltd in the Best Innovation (manufacturing) category, the Chairman of the Judges, said::
“MHA Lighting has turned lighting into something of a science. It aims to create the right lighting solution for clients and typically save them 80% on their energy bills. It is the only lighting manufacturer to shine light sideways, which avoids direct contact with the eye and provides a safe, efficient light output. It also uses acrylic rods to amplify and control the light output, reducing the number of LEDs required, which saves energy. Only launched in 2009, growth has been stellar and MHA Lighting's future looks dazzlingly bright.”
Founder - Y2 Learn Driver Training
winning this last award has got me an invitation to join the Institute of Master Trainers Association. I’m really pleased
Director of Marketing, Solihull College
Winning a Best Business Award has provided us with a platform to raise our profile via the media. Since winning we have secured press coverage in key national and regional publications regarding the great work we are doing and we have attracted students to the college that may not have otherwise heard about us.
I would recommend the Best Business Awards to any dynamic organisation that wants to prove to stakeholders that it is delivering.
co-founder of Concert Live
If you are a young business without much marketing spend, then entering awards can be a cost-effective way of generating positive marketing and PR, because you are thrown into the spotlight. It also offers a seal of approval.
Potential customers can look at that and think “I’m happy to do business with this company”, because they have that recognition.
DenizBank
Commenting on the award to DenizBank in the Best Customer Focus (financial services) category, the Chairman of the Judges, said::
“DenizBank has achieved a spectacular increase in customer satisfaction and improved its customer churn rate through a massive project to rationalise all its business processes. Although a complex project, it has been worthwhile. The number of business processes has been dramatically reduced, turnaround times for processes have been greatly improved and teller waiting times in banks have been slashed. By providing a truly outstanding customer service, DenizBank is on track to become a top Turkish bank.”
BJSS Ltd
Commenting on the award to BJSS Ltd in the Best Information Technology (NHS provider) category, the Chairman of the Judges, said::
“BJSS certainly had it hands full when it was asked by NHS' IT provider the Health and Social Care Information Centre to bring its Hospital Episode Statistics (HES) in-house. The HES warehouse updates 125 million patient records a month and as the largest public database in the world, it was getting a bit unwieldy, to say the least. The enormity of the task is incalculable. BJSS must the congratulated for completing with task in time and under budget in six months with just three consultants.”
Caring 4 U
Commenting on the Best Business Award to Caring 4 U for Best Customer Focus, Andrew Areoff, Chair of the judges said::
“With the highest possible ratings in every category from its last two Care Quality Commission inspections, Caring 4 U is setting an outstanding example in the care industry. Its focus on putting the client first and going the extra mile through numerous examples of acts of kindness, above and beyond the call of duty, are testament to an ethos of excellence that is clearly embedded in the organisation. Many congratulations to Caring 4 U for taking customer service to a new level.”
Perfect Channel
Commenting on the Best Business Award to Perfect Channel for Best Product/Service Range, Andrew Areoff, Chairman of the judges said::
“Started in 2011, Perfect Channel has seen revenue increase by 200% thanks to the innovative design and other benefits of its web-based auction technology platform. The service has been used in a wide range of sectors, including by many multi-national brands, and gives clients the reassurance that they are reaching the widest possible markets and getting the best price. As the name suggests, the service is a perfect channel to help customers maximize value and a brilliant new tool for the modern business world, making the most of technology.”
EMC Europe
Commenting on the Best Business Award to EMC Europe for Best Innovation, Andrew Areoff, Chairman of the judges said::
“In the past year EMC Europe has rapidly expanded to 14 new markets in Europe. This is testament to its success in offering great service with a strong focus on innovation in providing a complete solution to the recycling of electronic equipment, from collection to re-use in developing countries. EMC Europe's hassle-free service has raised the bar on corporate recycling of electronic equipment. Many congratulations to emc europe for achieving phenomenal growth for a totally sustainable business.”
Connexions4London Ltd
Commenting on the Best Business Award to C4L for Best Customer Service Andrew Areoff, Chairman of the judges said::
“C4L has achieved great success by putting customers at the heart of everything it does, including sales, marketing, finance, and business support. The company provides IT infrastructure solutions to help customers work more efficiently across numerous co-locations. With the complexity of today's technology, anything that can be done to support business by providing a seamless B2B service deserves to be congratulated. Well done to C4L for putting the customer first and foremost and being agile and professional in its response to customer needs.”
Connexions4London Ltd
Commenting on the Best Business Award to C4L for Best Employer Andrew Areoff, Chair of the judges said::
“C4L has achieved great business success, with clients that range from government agencies to international financial institutions. It's clear that the company's biggest asset is not the IT equipment or infrastructure it supplies, but its team. C4L has created an outstanding workplace where employees are encouraged to thrive, flourish and develop, from induction through to ongoing training. The result is a highly committed, happy and motivated workforce. Many congratulations to C4L for setting an outstanding example as Best Employer.”
Advanced Life Support Group
Commenting on the Best Business Award to Sue Wieteska, co-founder and Chief Executive of Advanced Life Support Group (ALSG), for Outstanding Personal Achievement, Andrew Aeroff, chair of the judges, said::
“Sue Wieteska has grown ALSG from scratch to be a leading medical education charity that has saved countless lives around the world over the last 24 years. After many years operating on minimal budget and with almost no pay, she has relentlessly driven the organisation forward so that it now delivers vital training in 42 countries. Over the years it has trained an incredible 140,000 clinicians so they are better able to save lives in emergencies and other trauma or cardiac cases. What's more, Sue has achieved all this without third party funding. A truly amazing and dedicated professional and a most worthy winner of the Outstanding Personal Achievement award!”
Partnership Events Ltd
Commenting on the award to Partnership Events Ltd in the Best Corporate Social Responsibility (business support) category, Andrew Areoff, the Chairman of the Judges, said::
“Partnership Events has to be praised for being a leader in the area of sustainability and protecting the environment. It takes its role as an educator in sustainability very seriously and it is doing everything it can to encourage its customers and partners to reduce energy consumption, recycle and deal with waste responsibly. Although a small company with a staff of 10 people, it is an international company and its reach is widespread. Partnership Events works to incredibly high standards and it is really making a difference in spreading the environmental message across.”
Kingswood Homes
Commenting on the award to Kingswood Homes in the Best Small to Medium Size Business (building and construction) category, Andrew Areoff, the Chairman of the Judges, said::
“Launched in 2009 when the recession was in full swing, Kingswood Homes is a small property developer that has seen spectacular results. Its success lies in its strategy to give buyers quality and good value for money; and in the way it carefully develops small rural plots to ensure they blend in with the local environment. It was tough going at first. The two directors took hardly any pay so that as much income as possible was reinvested in the business. However, the sacrifice was worth it. With turnover growing from ??300,000 to ??3.5 million in 2013, Kingswood has laid the foundation for a brilliant future.”
Westminster City Council
Commenting on the award to Westminster City Council in the Best Communications (public sector) category, Andrew Areoff, the Chairman of the Judges, said::
“By bringing its discount card in-house from an agency and rebranding it, Westminster City Council has saved itself a packet and come up trumps with its new City Saver card. With more than 100 businesses involved in the scheme, it now offers more discounts that ever before. Residents have been snapping up the cards at a rate of knots creating a staggering 385% increase in card registrations in a year. The by-product of the card is that it has generated a great way to strengthen relationships with local businesses and residents. All in all, the City Saver is the biggest vote winner in Westminster.”
Mara-Ison Technologies
Commenting on the award to Mara Ison Technologies in the Best Customer Focus (telecommunications) category, Andrew Areoff, the Chairman of the Judges, said::
“Business to business operation Mara Ison Technology has seen phenomenal success by focusing on selling high-quality network services to corporations in booming economies in African and Asian countries. In the first three years from start-up Mara Ison has seen turnover grow to an unbelievable $30 million a year with a net profit of 22% and operations in 26 countries. Its success is based on commitment to outstanding customer service, doing a first-class job and installing the right equipment with no defects the first time round. An outstanding company that is making a real difference in countries that is desperately in need of vital network services.”
