Previous Winners & Judges Feedback

All winners can request feedback from the judges about why they won for use in press releases, marketing material, brochures, advertisements, on their website etc. This service is included in the entry fee so there is no additional cost. Here are a selection of comments for past winners:

EDF Energy Networks

Commenting on EDF Energy Networks' Best Business Award for Best Customer Focus, Andrew Areoff, Chairman of the Judges said::

“It takes skill, courage and determination to identify and then turn around a major issue with customer satisfaction levels. It's tempting to gloss over the issues but EDF Energy Networks took the bull by the horns and addressed the challenges it faced. At the heart of this change project has been a relentless focus on improving customer communication. Their hard work has significantly increased customer satisfaction levels and lead to an improved commercial performance and an enhanced reputation among its customers.”

Visit the EDF Energy Networks Website

XLN Telecom

Commenting on XLN Telecoms' Best Business Award for Best Small to Medium Size Enterprise, Andrew Areoff, Chairman of the Judges said::

“It is XLN's unrelenting focus on the customer that sets it apart. They have identified a niche providing telecoms support to the small business sector and expertly exploited it to take the business from strength to strength. With the lowest customer churn in the market, a 50% increase in market share over the last two years, an 80% increase in turnover and a 300% increase in operating profit they are one to watch in the telecoms sector. A well run business with a clear and focused strategy for growth.”

Visit the XLN Telecom Website

University for the Creative Arts

Commenting on the University for the Creative Arts' Best Business Award for Best Communication, Andrew Areoff, Chairman of the Judges said::

“Truly outstanding marketing campaigns are often about seizing the moment by leveraging a topical opportunity. This takes focus and slight of foot as well as an ability to execute a campaign very well. UCA delivered on all fronts with its campaign based around one of its students winning the coveted River Island Gold Award at Graduate Fashion Week. The University set clear but challenging objectives for this international campaign and exceeded them. A great example of what can be achieved when a team work together towards common goals.”

Visit the University for the Creative Arts Website

Hillingdon Council

Commenting on Hillingdon Council??s Best Business Award for Best Local Authority, the Chairman of the Judges said::

“??Not only has Hillingdon Council achieved strong results across the board, what makes it exceptional as an organisation is the way it has reinvented its communications strategy and learned how to better understand the needs of its residents and deliver against them in a more effective way. At the heart of this is the Council??s contact centre. Over the last six years it has been developed from almost a standing start to become a model that is now held up by Central Government as an example for others to follow. Delivering significant change and improvement in a large organisation is always a challenge and takes dedicated and skilled management and implementation. Hillingdon Council are clearly leading the way in this respect and set the standards for others to follow.??”

Visit the Hillingdon Council Website