Previous Winners & Judges Feedback

Secure Trading

Commenting on the award to Secure Trading in the Best Customer Focus category, the Chairman of the Judges said::

“By viewing itself as a partner rather than a service provider, Secure Trading has the customer at the heart of its organisation. It creates individual payment solutions for each client company as it evolves and, most importantly, it has a transparent payment rates policy. Clients describe the service as first class and have commented on the quick response rates. They also greatly appreciate the 24-hour all-year-round engineering technical support and the dedicated team of payment experts. Congratulations, to Secure Trading for aiming for the top in customer service.”

Moorhouse

Commenting on the Best Business Award to business transformation consultancy Moorhouse for best small to medium sized business, the chair of the judges said::

“Moorhouse specialises in working with client organisations to support the delivery of complex change initiatives. Over the past 18 months, the tables have been turned as Moorhouse has experienced major change itself as Directors achieved a management buy out. The company could not have provided a better example of how to successfully manage change as Moorhouse has bucked the trend in business consultancy to achieve phenomenal 30% growth. As well as providing outstanding service to clients, Moorhouse compiles meticulously researched annual reports analysing various sectors in the economy. Congratulations to Moorhouse for leading by example and showing just how good it is at its job!”

Türk Ekonomi Bankas? A.?

Best Customer Focus

Commenting on the award to Türk Ekonomi Bankas? A.? in the Best Customer Focus category, the chairman of the judges said::

“Noticing a lack of events around treasury management, Türk Ekonomi Bankas? (TEB) took the matter in hand and launched its own TEB Cash Management Academy. The first event attracted more than 300 people and was so successful that it is now an annual event. The feedback was tremendous with 97% of participants saying they were satisfied with the event. Well done to TEB for coming up with a lively and interesting event that gives corporate treasurers a voice and their own platform.”

In Touch Networks

Commenting on the award to In Touch Networks, in the Best Customer Focus category, the Chairman of the Judges said::

“By putting customer care first, In Touch Networks has seen exceptional growth in its specialist network websites for experts such as consultants and financial directors. Knowing that the members of its professional networks are busy people, it allocates a customer care team to each client to help them get the most out of their membership. Service levels are agreed with each member at the outset and it promises to deal with all enquiries within 24 hours. This is staggeringly good customer care that puts In Touch Networks in the lead as clear winner in this category.”

Susan Ma, Tropic Skin Care Ltd

Commenting on the award to Susan Ma, Tropic Skin Care Ltd, in the Outstanding Female Entrepreneur category, the Chairman of the Judges said::

“Susan Ma, founder of Tropic Skin Care, is a shining example of a great entrepreneur who started from humble beginnings and has risen to the top in only a few years. Starting by selling her natural body scrub at age 15 in London market stalls, she now has a healthy, glowing business that has attracted investment from Lord Alan Sugar. With an amazing track record in growth and turnover, and by providing high quality products, Susan has bedazzled the beauty market and has a glittering future ahead of her.”

The Midcounties Co-operative

Commenting on the award to the Midcounties Co-operative, in the Best Corporate Social Responsibility category, the Chairman of the Judges said::

“Congratulations to the Midcounties Co-operative for its massive environmental achievements. It has realised an incredible ??1.5 million saving a year by conserving energy, recycling, cutting waste and reducing the weight of brand packaging. It also encourages staff to do voluntary work in the community and they have generously given more than 230,000 hours in volunteering hours. The Midcounties Co-operative's reputation of being a caring organisation and giving back to the community is as strong today as it ever was.”

Moorhouse

Commenting on the award to Moorhouse, in the Best Customer Focus category, the Chairman of the Judges said::

“Consultancy business Moorhouse has excelled by concentrating on behaviours and the relationship with clients rather than just the technicalities. By focusing on engaging clients, managing projects jointly and having clearly defined values, the company goes to great lengths to involve customers in the development of the design of a service. It runs seminars with clients and conducts extensive research, and really goes behind the scenes to find out about the values of the company to enable it to produce the highest quality of work.”

XLN Telecom Ltd

Commenting on the award to XLN Telecom Ltd, in the Best Customer Focus category, the Chairman of the Judges said::

“XLN Telecom is beating the larger telecom players hands down in the customer service stakes with its impressive approach to serving smaller sized businesses. It felt that smaller businesses get a raw deal from the telecom giants so instead of spending money on advertising to grow its business, XLN spent its marketing budget on a new service centre in Sheffield. Congratulations to XLN Telecom for obtaining the highest independent customer satisfaction rating in the telecom industry and for giving smaller businesses the service they deserve.”

Dr Bhavjit Kaur, Health & Aesthetic Clinic

Commenting on the award to Dr Bhavjit Kaur, Director of the Health & Aesthetic Clinic, in the Best Personal Achievement category, the Chairman of the Judges said::

“Dr Bhavjit Kaur has to be admired for bravely venturing into new territory and setting up a non-surgical aesthetics business. She set up the clinic in 2009 when she discovered a love of aesthetics and decided to switch from a brilliant medical career. Dr Kaur learnt the ropes of running a business the hard way by attending as many courses as she could. Today her Greenwich clinic is fully established and can boost a myriad of testimonials from delighted customers.”

Monodraught Ltd

Commenting on the award to Monodraught, in the Best Small to Medium Size Business category, the Chairman of the Judges said::

“Monodraught is a great all-rounder that demonstrates a strong commitment to its staff, giving back to the community and, most of all, innovation in hybrid lighting, cooling and ventilation for the built environment. In the quest to reduce energy consumption, Monodraught invests heavily in research and development and works closely with several universities to develop enhanced solutions. Monodraught is a leading light in improving the environment of the buildings we work and live in and in conserving energy.”

Tropic Skin Care Ltd

Commenting on the award to Tropic Skin Care Ltd, in the Best Small to Medium Size Business category, the Chairman of the Judges said::

“Tropic Skin Care is an amazing new beauty company that is paving the way for a cleaner beauty revolution with its range of natural, cruelty-free skincare products. Since launching in March 2012, in partnership with Lord Alan Sugar, the company has seen incredible growth. Turnover is exceptional and it now has a staff of 55 and around 5,000 ambassadors who sell the products. With the trend for natural products that are not tested on animals growing in popularity, Tropic has arrived at just the right time.”

Manshi Mehta

Commenting on the award to Ms Manshi Mehta in the Outstanding Personal Achievement category, the Chairman of the Judges said::

“After a quick change of career from fashion, Ms Manshi Mehta bravely launched herself into a new business in property thousands of miles away from her original home in India. Paying heed to advice from the old adage location, location, location, in only five to six years, she has built up an impressive portfolio of buy-to-let properties in Manchester and made a profit. Manshi has all the characteristics of a true entrepreneur and is on her way to being a fully-fledged property magnate.&rdquo”

Seven Capital Property Investment

Commenting on the award to Seven Capital Property Investment in the Best Customer Focus category, the Chairman of the Judges said::

“Severn Capital Property Investment could not be doing more to make life easier for its buy-to-let customers. It has thought of just about everything from a dedicated customer service contact to legal assistance plus a mortgage service and a furniture design package. Seven Capital has such a well thought out customer service strategy that it consistently scores a brilliant 100% for excellence in client feedback. It also has a repeat business rate of 31%, which is virtually unheard of. Huge congratulations to Seven Capital for such fantastic results.”

Steve Welsh of Kare Plus

Commenting on the award to Steve Welsh, owner of Kare Plus, in the Outstanding Entrepreneur category, the Chairman of the Judges said::

“After members of his family received poor health care, Steve Welsh vowed he would do something about improving standards. He has kept to his promise and now runs Kare Plus, a top-class medical and care staffing franchise company that tests all candidates to ensure they are fully trained. By building on high standards, in only six years, Steve has turned Kare Plus into a strong franchises business with 70 operations and more than 4,000 staff. A huge round of applause to Steve for improving healthcare in this country.”

DFS

Commenting on the Best Business Award to DFS for Best Corporate Responsibility, the chairman of the judges said::

“DFS has pumped millions of pounds into the fight against Britain's biggest killer - heart disease - by supporting the British Heart Foundation. It has achieved this by an innovative sofa recycling scheme which provides a supply of quality furniture for sale in BHF shops around the country, while at the same time benefitting the environment by reducing landfill. DFS is also a key supporter of the Red Cross in Britain and Ireland as well as The Duke of Edinburgh scheme. Many congratulations to DFS for raising the bar on Corporate Responsibility.”

Dubai Electricity and Water Authority – DEWA

Commenting on the award to Dubai Electricity and Water Authority (DEWA), in the Best Health & Safety category, the Chairman of the Judges said::

“DEWA has to be applauded for its excellent safety record maintained over the past 15 years. Working to international standards, DEWA has already won a host of safety awards and this one is equally deserving. Last year the focus was on contractors to make them aware of health and safety and to ensure that they comply with the organisation's exacting standards. DEWA's commitment to protecting all its employees is exemplary, making it an international role model for other organisations in similar industries.”

Our IT Department Ltd

Commenting on the award to Our IT Department Ltd, in the Best Customer Focus category, the Chairman of the Judges said::

“The success and exceptional growth of Our IT Department has been built on building a close working relationship with clients. The judges were particularly impressed with its customer care charter and by the way it conducts an IT infrastructure study before it starts work and has a dedicated consultant for each client. Our IT Department knows only too well that entrepreneurs rely on their IT to keep themselves in business and feedback from clients shows that it has got service exactly where it should be ' at the heart of the company.”

Kare Plus

Commenting on the award to Kare Plus, in the Best Service range category, the Chairman of the Judges said::

“Going for growth and maintaining high standards can be a tricky one, but Kare Plus has achieved both by putting all its nurses through a strict head office compliance procedure to ensure they are properly trained. This reassures its clients that they are getting top quality staff that are fully capable of providing excellent care to those in their charge. Kare Plus demonstrated to the judges that providing its clients with the most suitable person for the job is a top priority for the organisation and its franchised operations, proving that it is a truly caring company.”

Armstrong Priestley

Commenting on the award to Armstrong Priestley, in the Best Employer category, the Chairman of the Judges said::

“Armstrong Priestley, a specialist in automatic fire sprinklers, wisely believes that as its staff spend the majority of their time at work, it has a duty to make their time in the workplace as enjoyable and fulfilling as possible. It offers a host of creature comforts such as free tea and coffee and showers, plus great opportunities to get to the top. Its people are amply rewarded for their loyalty and efforts and, consequently, staff retention is high. Congratulations to Armstrong Priestley for taking such a thoughtful approach to being an employer.”

Bright HR

Commenting on the award to Bright HR, in the Best Communication category, the Chairman of the Judges said::

“Bright HR is a smart and lively new people management software company that knows how to get noticed. To create brand interest, it conducted some research and produced a report called It Pays to Play to highlight the importance of recreation during work time. Launched at a major conference with a Google cardboard VR game, created by its own software developers, and backed up with a full multi-media PR campaign, it has created a name for itself and endless media coverage. It is always refreshing to award companies that come up with sparkling and new and exciting ideas.”

Kyocera Document Solutions

Commenting on the award to Kyocera Document Solutions (KDUK), in the Best Corporate Social Responsibility category, the Chairman of the Judges said::

“KDUK's approach to preserving the environment and acting as a responsible corporate citizen is exemplary that goes beyond the product design of printers and copiers. It was one of the first companies to partner with Responsible 100, an online platform that publishes and evaluates companies social, environmental and ethical policies in a transparent way. KDUK also goes out of its way to get involved in local and national environmental organisations and it is a great supporter of charities. It even has its own green partner programme. With the community and environment deeply entrenched in its core philosophy, KDUK is a clear winner.”

Littlefish

Commenting on the award to Littlefish in the Best Customer Focus category, the Chairman of the Judges said::

“By placing customers at the heart of its operations, managed IT services company Littlefish is experiencing extraordinary fast grow. The judges were impressed by the way it employs technical experts rather than sales people and each client has a dedicated service account manager. Providing customers with a bespoke, flexible portfolio of services that are molded to their needs, clients come first every time. With a customer satisfaction rate of 92%, which is astronomically high, it is obvious that Littlefish is a company that constantly strives for excellence in everything it does.”

Davis Construction

Commenting on the award to Davis Construction in the Best Small to Medium Sized Business category, the Chairman of the Judges said::

“After undergoing a rebranding and developing a new strategy for taking on larger projects, Davis Construction has transformed itself into a fast growing enterprise that focuses on quality of workmanship, staff training, high standards of health and safety, and giving back to the community. Davis Construction is an expert at delivering complex projects and it prides itself on completing building works on time and to budget. Easier said than done, but with a track record of no complaints about finished projects, Davis Construction is a company that keeps to its word.”

Wimbledon NeuroCare

Commenting on the award to Wimbledon NeuroCare in the Best Small to Medium Sized Business category, the Chairman of the Judges said::

“Neuro diagnostic provider Wimbledon NeuroCare has built up an impressive list of clients including the NHS and private hospitals in the UK and overseas by employing first-class consultants and having well planning and thought out care pathways. It provides patients and medical consultants with a timeframe of anticipated care, which ensures that the case moves along in a structured way through the clinical process. The judges also noted that amount of effort Wimbledon NeuroCare puts into obtaining feedback from customers to constantly improve the service is exceptional.”