Previous Winners & Judges Feedback

All winners can request feedback from the judges about why they won for use in press releases, marketing material, brochures, advertisements, on their website etc. This service is included in the entry fee so there is no additional cost. Here are a selection of comments for past winners:

Consumer Intelligence

Best Small to Medium-sized Business

Commenting on Consumer Intelligence, the winner in the Best Small to Medium-sized Business category, the chairman of the judges said: :

““Consumer Intelligence (CI) is a fast-growing data analytics company that has proved itself to be a true game-changer in the consumer research market helping businesses to listen to their customers. It has developed unique methods for gathering meaningful and intelligent data from consumers using mystery shopping and many other techniques that clients can incorporate into their service and marketing. After achieving success in the financial services market, Consumer Intelligence is now about to revolutionise the retail banking and energy sectors. Congratulations to Consumer Intelligence for changing the way businesses see their customers.””

Visit the Consumer Intelligence Website

Utility Point

Best New Product / Service (less than 2 years old)

Commenting on Utility Point, the winner in the Best New Product/Service (less than two years old) category, the chairman of the judges said: :

““Energy company Utility Point has helped consumers across the nation reduce their monthly outgoings by providing some of the cheapest gas and electricity. Not only does it offer some of the lowest prices, it offers a range of options including fixed and tracker products linked to wholesale prices. By giving customers choice, transparent prices and no exit fees, the company has attracted an enviable number of customers. Congratulations to Utility Point for shaking up the energy market and putting customers in control of their bills.””

Visit the Utility Point Website

Home Energy Scotland

Best Customer Focus

Commenting on Home Energy Scotland, the winner in the Best Customer Focus category, the chairman of the judges said: :

““Home energy advisory service Home Energy Scotland has transformed its service by focusing on customers instead of statistics and targets. It identified a need for change and refocused services by putting the customer at the heart of everything it does. Its response rate to customer surveys is now 20% from 8% and its call quality and customer satisfaction rates exceed targets. By improving its services, the government-funded organisation is improving the quality of life for its customers helping them save energy and reduce their fuel bills.” ”

Visit the Home Energy Scotland Website

Divido

Best Innovation

Commenting on Divido, the winner in the Best Innovation category, the chairman of the judges said: :

““Retail finance platform Divido is a game-changer that has introduced a new fast, instant loans platform that clients can use at their checkout. Previously consumers could be put off buying large-ticket items because they didn’t want to pay a large amount or take out an expensive loan. Divido is different from competitors in that it offers a panel of lenders, multiple currencies and an omnichannel available instore and online. Since its launch in 2015, Divido now works with 800 clients and has a strong track record of getting the cash tills ringing helping clients achieve dramatically higher sales.” ”

Visit the Divido Website

Give a Grad a Go

Best Small to Medium-sized Business

Commenting on Give a Grad a Go, the winner in the Best Small to Medium-sized category, the chairman of the judges said: :

““Getting onto the job market after leaving university can be tough going. But with its hands-on approach of guiding graduates through the process, recruitment consultant Give a Grad a Go has made it more achievable. The company has secured employment for thousands of graduates and seen massive growth since its launch in 2009. Such is its reputation that 80% of new business now comes from existing clients. By introducing new talent into the workplace, Give a Grad a Go has created a great business and helped the economy.””

Visit the Give a Grad a Go Website

Liaison

Best Customer Focus

Commenting on Liaison, the winner in the Best Customer Focus category, the chairman of the judges said: :

““Congratulations to NHS cost reduction agency Liaison for saving our health service hundreds of millions of pounds a year in errors and payroll mistakes. Liaison is an invaluable supplier to the NHS and the length of its service from 1988 proves the strength of the partnership. Liaison is constantly working on new services for the NHS and its recently introduced workforce management system is already making massive savings. It’s wonderful to see a company make a big difference to society and prevent financial wastage ensuring that more of the NHS budget is spent on front-line medical services.””

Visit the Liaison Website
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O’Donovan Waste Disposal Ltd

Outstanding Female Entrepreneur

Commenting on Jacqueline O’Donovan, Managing Director of O’Donovan Waste Disposal Ltd, the winner in the Outstanding Female Entrepreneur category, the chairman of the judges said: :

““Not many 19-year olds could handle taking over the running of the family business and eventually turning it into a multi-million-pound operation. Yet this is exactly what talented leader Jacqueline O’Donovan has achieved. What is impressive about Jacqueline is her commitment to raising standards in the construction and demolition waste industry. Her initiatives in staff training, health and safety, educating staff and the environment are exemplary. She is also a leading voice in her industry and frequently appears on TV to discuss industry issues. Her achievements in what is considered to be a male dominated industry are astounding.” ”

Visit the O’Donovan Waste Disposal Ltd Website

Dubai Electricity & Water Authority (DEWA)

Best Innovation

Commenting on Dubai Electricity & Water Authority (DEWA), the winner in the Best Innovation category, the chairman of the judges said: :

““To reduce outages especially during the hot summer period, DEWA came up with the brain wave of building a second gas turbine rotor from spare parts that is used in situ while the main rotor is removed for repairs. Not only is it cost effective, the initiative reduced emissions, increased power supply to consumers by 4.4% and helped DEWA significantly reduce outages. Congratulations to DEWA for being the first in the world to develop a swop rotor innovation and develop a model that can be shared globally with other energy companies.” ”

Visit the Dubai Electricity & Water Authority (DEWA) Website

Utility Point

Best New Business

Commenting on Utility Point, the winner in the Best New Business category, the chairman of the judges said: :

““Energy company Utility Point is a breath of fresh air in the energy market. By offering low prices and flexible plans that track wholesale gas and electricity prices, it has achieved fantastic growth for a new company in terms of turnover and number clients. It has also improved customer service by doing away with long waits on the phone. Instead clients can leave their telephone number and an agent rings back as soon as they are free. Following on from its success, Utility Point is embarking on transforming other markets including insurance, communications and electric vehicle charging.””

Visit the Utility Point Website

Consumer Intelligence

Outstanding Entrepreneur

Commenting on Ian Hughes, Founder and CEO of Consumer Intelligence, the winner in the Outstanding Entrepreneur category, the chairman of the judges said: :

““Ian Hughes has proved his point that if businesses looked at themselves from the customers’ viewpoint, they would have much greater success. After receiving extremely poor service from financial services firms, he set up Consumer Intelligence 15 years ago to focus on providing meaningful and unique consumer data. Ian spotted an important gap in the market that enabled him to develop an incredibly fast-growing successful business in the UK and in nine other countries. Ian is a creative entrepreneur who has enlightened businesses about listening to their clients.””

Visit the Consumer Intelligence Website

O’Donovan Waste Disposal Ltd

Best Corporate Social Responsibility

Commenting on O’Donovan Waste Disposal Ltd, the winner in the Best Corporate Social Responsibility category, the chairman of the judges said: :

““O’Donovan Waste Disposal, a specialist in construction and demolition waste, ticks all the boxes when it comes to corporate social responsibility. It has a range of first-rate initiatives that champion health and safety, training, the environment and giving back to society. The accreditations and awards it has achieved are impressive as is its track record of diverting all the waste it deals with from landfill sites. New initiatives have increased fuel efficiency and cut C02 emissions. O’Donovan Waste Disposal is a consummate leader and role model in corporate social responsibility.” ”

Visit the O’Donovan Waste Disposal Ltd Website

Coca-Cola Turkey

Best Corporate Social Responsibility

Commenting on Coca-Cola Turkey, the winner in the Best Corporate Social Responsibility category, the chairman of the judges said: :

““Congratulations to Coca-Cola Turkey for working with a number of other agricultural organisations to help modernise farming and secure the food supply chain in Turkey. Its work in central Anatolia, which is the driest area in the country and vulnerable to wind erosion of soil, to educate farmers and introduce innovative new techniques, has resulted in agricultural costs falling and productivity increasing. This is a highly worthwhile programme that is making a real difference to agriculture and the population of Turkey.” ”

Visit the Coca-Cola Turkey Website

Enerjisa Enerji

Best Customer Focus

Commenting on Enerjisa Enerji, the winner in the Best Customer Focus category, the chairman of the judges said: :

““Electricity distribution company Enerjisa Enerji has shown that it really does listen to its customers. It conducted a research programme and spoke directly to customers who are more likely to suffer from power outages. To give customers warning, it now sends text messages to customers about planned outages. As a result, ratings from customer satisfaction surveys have soared to high and calls to contact centres have reduced helping to cut the company’s costs. Congratulations to Enerjisa Enerji for putting customers in control.” ”

Visit the Enerjisa Enerji Website

NetSupport Ltd

Best Innovation

Commenting on NetSupport, the winner in the Best Innovation category, the chairman of the judges said: :

“Commenting on NetSupport, the winner in the Best Innovation category, the chairman of the judges said: “Top marks to NetSupport for its NetSupport DNA (Education Edition) IT asset management solution for schools. The service helps schools manage their IT assets in a way that saves them time, money and resources, and provides an extra layer of security. Software protects students from accessing inappropriate material and alerts staff if pupils are at risk online. At a time when educational institutions are making more use of IT in the classroom and for management, this is a brilliant solution that is being taken up by schools all around the country.” ”

Visit the NetSupport Ltd Website

Jones FM

Best Customer Focus

Commenting on Jones FM, the winner in the Best Customer Focus category, the chairman of the judges said: :

““Jones FM has provided its partner Chiswick Park Enjoy-Work with outstanding customer service that has helped it reduce energy consumption and its environmental impact. Jones FM provides mechanical and electrical building maintenance services and through a number of initiatives including introducing LED lighting, it has reduced Chiswick Park Enjoy-Work’s carbon footprinted and made the site more sustainable. Jones FM works in line with its clients’ objectives and makes its own suggestions to solve issues and make improvements. Congratulations to Jones FM for providing a first-class service.” ”

Visit the Jones FM Website

ClearPeople

Best Innovation

Commenting on ClearPeople, the winner in the Best Innovation category, the chairman of the judges said: :

““Digital agency ClearPeople has stolen a march in the market by styling itself as a ‘consultagency’ to provide technical consulting, digital agency and managed services to a wide range of clients from all sectors. In only five years ClearPeople has seen growth in turnover of 102% and has taken on much larger digital players by being ahead of the technology game with cutting-edge artificial intelligence and the latest automation technologies including cognitive services and bots. By implementing the best of new technologies, ClearPeople is giving clients the innovative tools they need to help them respond expediently to fast changing market demands.” ”

Visit the ClearPeople Website

Turk Ekonomi Bankas? A.?.

Best New Product / Service (less than 2 years old)

Commenting on Turk Ekonomi Bankas? A?, the winner in the Best New Product/Service category, the chairman of the judges said: :

““Turk Ekonomi Bankas? A? has driven automated banking a step further with its new SMS tax payment solution for the automotive industry. When taxes are due when a vehicle is bought or sold, all a customer has to do is send a SMS message to the bank and it will make tax payments directly to the ministry of finance. There is no need to go to the bank and it’s quick and easy and open 24/7. Well done to Turk Ekonomi Bankas? A? for streamlining and speeding up the vehicle buying and selling process.” ”

Visit the Turk Ekonomi Bankas? A.?. Website

Larkfleet Homes

Best Small to Medium-sized Business

Commenting on Larkfleet Homes, the winner in the Best Small to Medium-Sized Business category, the chairman of the judges said: :

““Larkfleet Homes has seen continuous steady growth by creating homes and sustainable places, rather than just houses, that people want to live in and enjoy. By paying special consideration to the environment and customer service, it has attracted great feedback from house buyers. The innovative company also supports colleges to secure the future of education in construction and the local community by sponsoring charities and voluntary groups. It also recently launched a housing association to provide rented accommodation. Congratulations to Larkfleet Homes for helping to ease the housing crisis by providing people with beautiful homes.” ”

Visit the Larkfleet Homes Website

Seven Capital

Best Customer Focus

Commenting on Seven Capital, the winner in the Best Customer Focus category, the chairman of the judges said: :

““When its comes to customer focus, property development company Seven Capital has thought of just about everything. Buying an investment property is an expensive business and Seven Capital supports customers every step of the way by providing a 360-degree service that includes aftersales support, lawyers, furniture packages, foreign currency advice and access to a letting panel. Technology plays a big part in creating a helpful seamless service and Seven Capital has automated where it can. The fact that around a third of clients buy again through Seven Capital says it all.””

Visit the Seven Capital Website

MaviBahçe Shopping Center

Best Marketing

Commenting on Jazz Festival / MaviBahçe Shopping Center, the winner in the Best Marketing category, the chairman of the judges said: :

““MaviBahçe Shopping Center’s three-day Jazz Festival held in 2017 hit the high note with jazz lovers, customers and tourists visiting the local beach resorts. Expertly marketed through a range of digital, social and print media, and the 97 retails outlets at the venue, the Jazz Festival created a 35% leap in visitors to the shopping center and a mellifluous lift in revenue of 19%. The event resonated the brand values of MaviBahçe among visitors and created a huge amount of prestige and goodwill.” ”

Visit the MaviBahçe Shopping Center Website

Finegreen Group

Best Small to Medium-sized Business

Commenting on the Finegreen Group, the winner in the Best Small to Medium-sized Business category, the chairman of the judges said: :

““The Finegreen Group is an exceptional healthcare recruitment consultancy that goes the extra mile for every vacancy it deals with. It stays ahead of the market by launching new services, such as its Development and Consultancy division, to meet the changing needs of its clients and it recently diversified into the area of recruiting for healthcare charities. In a fast-changing market that is under constant pressure from all directions, Finegreen rises to the challenge every time and wins more business and a larger share of the healthcare recruitment market.” ”

Visit the Finegreen Group Website

Waypoint Partners

Outstanding Non-Executive Director

Commenting on Miles Welch, owner of Waypoint Partners, the winner in the Outstanding Non-Executive Director category, the chairman of the judges said: :

““With a wealth of experience behind him in mergers and acquisition and helping businesses to grow, Miles Welch is a talented adviser who has produced incredible results for companies in the creative, marketing and technology industries. He advises businesses not only how to grow and become more profitable, but how to grow value as well. After taking his advice, one client achieve a valuation that was 55 times higher. Miles is an exceptional businessman and highly adept at solving problems. He gets straight to the root of low performance and brings out the best in businesses.””

Visit the Waypoint Partners Website

MaviBahçe Shopping Center

Best Communication

Commenting on Gastronomizmir Food and Gourmet Festival / MaviBahçe Shopping Center, the winner in the Best Communication category, the chairman of the judges said: :

““MaviBahçe Shopping Center’s campaign for its food and gourmet festival was a well planned and executed PR and multi-media campaign that boosted footfall and revenue. Social media played a major role in the success of the food festival with more than 1.3 million people viewing posts and 735 sharing digital messages. The campaign for the festival also whet the appetite for the shopping mall’s Facebook followers with posts viewed rising by 180%. A brilliant campaign that was a recipe for success.””

Visit the MaviBahçe Shopping Center Website

Akbati Shopping Mall

Best Corporate Social Responsibility

Commenting on Akbati Shopping Mall, the winner in the Best Corporate Social Responsibility category, the chairman of the judges said: :

““Congratulations to Akbata Shopping Mall for running a brilliant corporate social responsibility campaign that is highly relevant to its customer case. The majority of its customers are women and its ‘I'm a Mother and I Would do Anything for my Child's Development’ programme of instructional and fun events supported families and helped them spend enjoyable time together. The majority of the events were oversubscribed and were an excellent way for Akbati Shopping Mall to develop a dialogue with its customers.” ”

Visit the Akbati Shopping Mall Website