Previous Winners & Judges Feedback

All winners can request feedback from the judges about why they won for use in press releases, marketing material, brochures, advertisements, on their website etc. This service is included in the entry fee so there is no additional cost. Here are a selection of comments for past winners:

Local Heroes

Best New Product / Service (less than 2 years old)

Commenting on Local Heroes/British Gas, the winner in the Best New Product/Service (less than two years old) category, the chairman of the judges said:

“Local Heroes, backed by British Gas, is offering a new innovative charger installation service for electric cars that is expected to see fast growth. The service offers advice on the best type of charger for their car and an installation service by a trustworthy tradesperson. With around 5 million electric cars expected to be on the road by 2030, Local Heroes is ahead of the game and well positioned to win a healthy market share of the electric car charger installation market.”

Visit the Local Heroes Website

Road and Transport Authority (RTA)

Best Innovation

Commenting on Road and Transport Authority (RTA), the winner in the Best Innovation category, the chairman of the judges said:

“Congratulations to RTA in Dubai for creating an innovative and really useful online journey planner. The S’hail app is unique in that it lists all public and private transport options and gives costs, timings for journeys and even the carbon footprint. With the aim of moving people away from private to public transport to cut pollution, the app is already having an impact and there has been a reduction in carbon dioxide emissions as more people switch to public transport. This is a brilliant app that has been downloaded more than 250,000 times and used to plan more than one million journeys.”

Visit the Road and Transport Authority (RTA) Website

Enerya

Best Customer Focus

Commenting on Enerya, the winner in the Best Customer Focus category, the chairman of the judges said:

“Enerya’s customer transformation programme, launched in 2016, has had the desired result. Through the introduction of standardised policies and procedures, more efficient KPIs, mystery stopping and monitoring of customer feedback, the customer-focused programme has turned client services around and produced astounding results pushing its extremely satisfied customer ratio to 43% from 30%. Well done to energy provider Enerya for providing customers with clear communication and knowledge, improving operational performance and enhancing the quality of customer service and loyalty to the company.”

Visit the Enerya Website

Local Heroes

Best Information Technology

Commenting on Local Heroes/British Gas, the winner in the Best Information Technology category, the chairman of the judges said:

“The Local Heroes online platform for matching consumers and trusted tradespeople is powered by advanced technology that offers a near-time service and flexibility for growth. By providing the service online, it cuts costs and enables traders to manage their own jobs. Operating in the UK and Irish markets, Local Heroes/British Gas has won itself a net promoter score of 80 and more than 6,000 5-star reviews on Trustpilot. With more than 110,000 customers today, Local Heroes has become an established way for consumers to access trusted tradespeople.”

Visit the Local Heroes Website

Federal Electricity and Water Authority

Best Innovation

Commenting on Federal Electricity & Water Authority (FEWA), the winner in the Best Innovation category, the chairman of the judges said:

“Congratulations to FEWA for expanding the output of clean water at its Ghalilah Reverse Osmosis Desalination facility in a sustainable way without increasing the use of electricity. FEWA was under pressure to meet a 5% annual increase in demand for potable desalinated water in the northern part of UAE. It has successfully achieved this and reduced its carbon footprint and improved the quality of water. This is a considerable technical achievement and great news for customers in northern UAE who can rely on a vital and continuous supply of high-quality water.”

Visit the Federal Electricity and Water Authority Website

Jones FM

Best Customer Focus

Commenting on Jones FM, the winner in the Best Customer Focus category, the chairman of the judges said:

“Congratulations to Jones FM, the facilities management company behind Chiswick Park Enjoy-Work, for being forward thinking and keeping the business park running smoothly. By working as one team, empowering staff, being future focused and providing great service all day and every day, Jones FM provides a seamless service that doesn’t disrupt tenants and guests. Whether it is a leaky roof or an oil spillage on the road, a Jones FM engineer is always on hand to provide a speedy remedy. Feedback from people working at the site shows much how much Jones FM’s high-quality service is appreciated.”

Visit the Jones FM Website
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Local Heroes

Best Health & Safety

Commenting on Local Heroes/British Gas, the winner in the Best Health & Safety category, the chairman of the judges said:

“Congratulations to Local Heroes, a national platform that matches customers with skilled tradespeople, for using psychology to influence consumers and tradespeople to be more safety aware. Through the use of positive reinforcement and indirect suggestions, it is delivering safety nudges with useful messages about health and safety to consumers and tradespeople. Local Heroes is the first organisation of its kind to use psychology in this way and feedback about the safety nudges from all users is overwhelmingly positive. Anything that improves safety and reduces injuries has got to be a good thing.”

Visit the Local Heroes Website

Coca-Cola Turkey

Best Corporate Social Responsibility

Commenting on Coca-Cola Turkey, the winner in the Best CSR category, the chairman of the judges said:

“Through the introduction of its My Sister project to support and encourage female entrepreneurs, Coca Cola has given women in Turkey from all backgrounds the chance to get the right finance, technology, product development and marketing knowledge to run and grow their own business. To date, the project has reached 9,339 women (of which 537 are refugees) in 30 cities in the underdeveloped regions of Turkey. This a ground-breaking initiative that empowers women to take control of their economic wellbeing and helps boost local economies.”

Visit the Coca-Cola Turkey Website

Northern Ireland Water

Best HR

Commenting on Northern Ireland Water, the winner in the Best HR category, the chairman of the judges said: :

“After appointing its first Director of People & Learning, Northern Ireland Water has transformed its business with a new people and learning strategy. Staff now have personal development plans, HR officers can present to the board, social media recruitment methods were introduced and employee champions were appointed. A reward and recognition awards system is now under development. The impact the new strategy has had on the business is incredible. Staff engagement leapt by 22% and attendance is up by 14%. Congratulations to Northern Ireland Water for improving its reputation as an employer of choice.”

Visit the Northern Ireland Water Website

Jones FM

Best Innovation

Commenting on Jones FM, the winner in the Best Innovation category, the chairman of the judges said: :

“By monitoring customer feedback, Jones FM has stayed ahead of its customers’ requirements and implemented a number of ground-breaking initiatives at its client’s site Chiswick Park Enjoy-Work that have improved services and reduce energy consumption. New more energy-efficient fans were introduced along with android water heaters and Dyson hand dryers in the washrooms. Its excellent active energy web-based scheme monitors energy usage across the site enables the company to analysis usage and look for ways of saving more energy. Congratulations to Jones FM for making life more comfortable for those working at Chiswick Park Enjoy-Work. ”

Visit the Jones FM Website

Seven Capital

Best Customer Focus

Commenting on Seven Capital, the winner in the Best Customer Focus category, the chairman of the judges said: :

““After experiencing poor service from an off-plan property transaction, the founder of investment property business Seven Capital set out to build his business on excellent customer service. People who invest in a luxury buy-to-let property through Seven Capital receive a 360-degree service covering every step of the buying and letting process including handover, furnishings, lettings and aftersales. Not only does the exceptional service create a great relationship with clients, it produces brilliant feedback and a world-class net promoter score. Customer service doesn’t get any better than this.” ”

Visit the Seven Capital Website

Samuel Leeds

Outstanding Entrepreneur

Commenting on Samuel Leeds, the winner in the Outstanding Entrepreneur category, the chairman of the judges said: :

““Samuel Leeds is one of the UK’s youngest property entrepreneurs who has achieved incredible success at a young age through sheer hard work and his Christian faith. He bought his first property at only 17, and today, ten years later, he has more than 50 properties, a property investment training school, a letting agency, a construction company and has written two self-help books. Samuel’s business ventures are not about creating wealth for himself: he simply sees it as a means to helping others in need in Africa and the UK. Congratulations to Samuel for being a go-getting entrepreneur with a big heart.””

Visit the Samuel Leeds Website

Dubai Statistics Centre

Outstanding Non-Executive Director

Commenting on Mr Meshal Ibraham Al Hammadi, Dubai Statistics Centre, the winner in the Outstanding Non-Executive Director category, the chairman of the judges said: :

““Since joining Dubai Statistics Centre in 2009, Mr Al Hammadi has had a huge impact across the organisation and greatly improved performance. In his current role as Director of the Resources & Corporate Communication Department, he has brought in many new initiatives for staff and clients including day care for children and a new website and mobile application for customers. Mr Al Hammadi has demonstrated that he is a highly driven and talented individual who has turned the organisation around and transformed it into a leading innovator and role model in Dubai.” ”

Visit the Dubai Statistics Centre Website

Dubai Statistics Centre

Best Employer

Commenting on Dubai Statistics Centre, the winner in the Outstanding Employer category, the chairman of the judges said: :

““Dubai Statistics Centre believes that people are at the heart of a successful organisational and through its ‘Happiest Work Family’ initiative and its ‘Positive is our Energy’ slogan, it has created a culture of cooperation, openness, loyalty, belonging and engagement. By establishing a centre of excellence, it has helped the organisation excel and achieve its business objectives. The outcomes are astonishing and for six years in a row Dubai Statistics Centre has come first in the Dubai government employees’ happiness index. Congratulations to the management team at Dubai Statistics Centre for making the organisation a great place to work.””

Visit the Dubai Statistics Centre Website

Chiswick Park

Best Corporate Social Responsibility

Commenting on Chiswick Park, the winner in the Best Corporate Social Responsibility category, the chairman of the judges said: :

““Chiswick Park’s ‘Enjoy Tomorrow’ corporate social responsibility (CSR) initiative places caring for the environment and making a difference to local communities high on its agenda. With 9,000 people working at the campus, saving energy and recycling is a top priority. Almost 60% of waste is recycled, new LED lighting has cut energy consumption and rainwater is recycled. Chiswick Park, run by Enjoy-Work property management company, is an innovator in CSR and a role model for other business parks to follow.” ”

Visit the Chiswick Park Website

National Care Group

Best Employer

Commenting on National Care Group, the winner in the Best Employer category, the chairman of the judges said: :

““National Care Group is a caring company that looks after its employees just as well as its customers. It offers its staff of 2,000 a range of benefits and a well-being programme, plus a wide range of development opportunities including formal and online courses. The success of the organisation is based on two-way communication and continuous training of staff. Congratulations to National Care Group for supporting its staff to grow their knowledge, take control of their career and take it to the limit.””

Visit the National Care Group Website

APT Training & Consultancy Ltd

Best Employer

Commenting on APT Training & Consultancy Ltd, the winner in the Best Employer category, the chairman of the judges said: :

““APT Training & Consultancy, a provider of post qualification training in mental health, has created a friendly yet professional working environment that attracts and retains the best staff. As well as enjoying working in APT’s offices located in the beautiful Leicestershire countryside, staff are offered a wide range of benefits including bonuses, social events and health and travel insurance. Most importantly, APT puts a huge amount of effort into sourcing the right person for the job and providing continuous training. Congratulations to APT for obtaining the Investors in People Gold Award in 2018 and creating a great place to work.””

Visit the APT Training & Consultancy Ltd Website

National Care Group

Best Customer Focus

Commenting on National Care Group, the winner in the Best Customer Focus category, the chairman of the judges said: :

““National Care Group is a game-changing care organisation that supports young people and adults with a range of physical and neuro disabilities to become the best they can. National Care Group is only two years old and has won a host of awards for treating each person as an individual and developing bespoke programmes for them. Its motto is ‘delivering national services locally’ and all services including residential and home care are designed to be of the highest quality and affordable. Congratulations to National Care Group for making life better for those with disabilities.””

Visit the National Care Group Website

Regent Group

Best Small to Medium-sized Business

Commenting on Regent Group, the winner in the Best Small to Medium-sized Business category, the chairman of the judges said: :

““Congratulations to Regent Group for making vocational and higher education up to postgraduate level more accessible to everyone. Its concept of creating local universities with small campuses for up to 1,500 people is helping to bridge the skills gap. The idea of its local university model is that students can live at home, which drastically cuts the cost of going to college. Only founded in 2000, growth has been incredibly strong and it now has four campuses in London, a virtual college in the UK and two campuses in Toronto, Canada with more in the pipeline.””

Visit the Regent Group Website

PJ Lhuillier

Best Communication

Commenting on PJ Lhuillier, the winner in the Best Communication category, the chairman of the judges said: :

““Philippines-based microfinance company Cebuano Lhuillier’s Valentine’s day digital competition to win a date with actor and heartthrob Alden Richards, the company’s brand ambassador, has created a whirlwind of a PR campaign. Invented by the company’s digital team, the competition instantly appealed to its female customer base and was cleverly designed to maximise online posts about the event. The highlight was the video launch of the date itself on 14 February, which reached more than three million people. Congratulations to Cebuano Lhuillier for warming up customers to the brand and creating a fun, exciting competition.””

Visit the PJ Lhuillier Website

Dubai Statistics Centre

Outstanding Employee

Commenting on Ms Najeeba Husain Abdulla Al Marzooqi, Dubai Statistics Centre, the winner in the Outstanding Employee category, the chairman of the judges said: :

““Ms Najeeba Marzooqi is a star employee who has excelled in all her statistical roles and shows great devotion to her employer. She has taken responsibility for many key government programmes, represents Dubai Statistics Centre at meetings with external organisations and has introduced innovative new ways of working that have cut costs and improved the quality of statistics. As an expert in statistics, it is admirable that Ms Marzooqi has played a leading role in running a statistical awareness programme for schools and universities. Ms Marzooqi is a talented individual who has an exceptional career ahead of her.””

Visit the Dubai Statistics Centre Website

Garanti Bank

Best New Product / Service (less than 2 years old)

Commenting on Garanti Bank, the winner in the Best New Product / Service (less than two years old) category, the chairman of the judges said: :

““Garanti Bank’s one-stop motorcycle loan must be the fastest in the market, taking only 10 minutes to complete at point of sale by contracted dealers. By making the online auto loan system available to dealers, it makes them more appealing to consumers helping them attract more business. And it’s helping Garanti Bank win more business too. The company already has 10% of the Turkish market and this is expected to zoom ahead and at least double.” ”

Visit the Garanti Bank Website

Birevim

Best New Product / Service (less than 2 years old)

Commenting on Birevim, the winner in the Best New Product/Service less than two years old category, the chairman of the judges said: :

“Congratulations to Turkish lender Birevim for inventing a brilliant new loan product for larger items and achieving spectacular growth and customer satisfaction. Customers pay a single 9% commission based on the value of the purchase and there are no interest rates and customer can choose their repayment plans. With such flexibility and no exposure to rises in interest rates, Birevim only launched in 2016 yet its innovative new products are so popular that it is seeing stronger growth than the banks.”

Visit the Birevim Website

Turkish Economy Bank (TEB)

Best Product / Service Range

Commenting on Turkish Economy Bank (TEB), the winner in the Best New Product/Service category, the chairman of the judges said: :

“With small farmers the most vulnerable to climate change, TEB has launched a bespoke weather report service for farmers called Benim Havam that enables them to respond to minute changes in weather to help them protect their crops. The Turkish bank asked its small farmer clients what would help them the most and they said more precise weather predictions. The weather reports are issued every two days and already more than 4,000 small farmers have signed up. Benim Havam is a vital service that is helping farmers modernised their practices and secure the supply of fresh food for the country.”

Visit the Turkish Economy Bank (TEB) Website