Judges Feedback
All winners can request feedback from the judges about why they won for use in press releases, marketing material, brochures, advertisements, on their website etc. This service is included in the entry fee so there is no additional cost. Here are a selection of comments for past winners:

Bright HR
Commenting on the award to Bright HR, in the Best Communication category, the Chairman of the Judges said: “Bright HR is a smart and lively new people management software company that knows how to get noticed. To create brand interest, it conducted some research and produced a report called It Pays to Play to highlight the importance of recreation during work time. Launched at a major conference with a Google cardboard VR game, created by its own software developers, and backed up with a full multi-media PR campaign, it has created a name for itself and endless media coverage. It is always refreshing to award companies that come up with sparkling and new and exciting ideas.”
www.brighthr.com

Kyocera Document Solutions
Commenting on the award to Kyocera Document Solutions (KDUK), in the Best Corporate Social Responsibility category, the Chairman of the Judges said: “KDUK’s approach to preserving the environment and acting as a responsible corporate citizen is exemplary that goes beyond the product design of printers and copiers. It was one of the first companies to partner with Responsible 100, an online platform that publishes and evaluates companies social, environmental and ethical policies in a transparent way. KDUK also goes out of its way to get involved in local and national environmental organisations and it is a great supporter of charities. It even has its own green partner programme. With the community and environment deeply entrenched in its core philosophy, KDUK is a clear winner.”
www.kyoceradocumentsolutions.co.uk

Littlefish
Commenting on the award to Littlefish in the Best Customer Focus category, the Chairman of the Judges said: “By placing customers at the heart of its operations, managed IT services company Littlefish is experiencing extraordinary fast grow. The judges were impressed by the way it employs technical experts rather than sales people and each client has a dedicated service account manager. Providing customers with a bespoke, flexible portfolio of services that are molded to their needs, clients come first every time. With a customer satisfaction rate of 92%, which is astronomically high, it is obvious that Littlefish is a company that constantly strives for excellence in everything it does.”  
www.littlefish.co.uk

Davis Construction
Commenting on the award to Davis Construction in the Best Small to Medium Sized Business category, the Chairman of the Judges said: “After undergoing a rebranding and developing a new strategy for taking on larger projects, Davis Construction has transformed itself into a fast growing enterprise that focuses on quality of workmanship, staff training, high standards of health and safety, and giving back to the community.  Davis Construction is an expert at delivering complex projects and it prides itself on completing building works on time and to budget. Easier said than done, but with a track record of no complaints about finished projects, Davis Construction is a company that keeps to its word.”
www.davisconstruction.co.uk

Wimbledon NeuroCare
Commenting on the award to Wimbledon NeuroCare in the Best Small to Medium Sized Business category, the Chairman of the Judges said: “Neuro diagnostic provider Wimbledon NeuroCare has built up an impressive list of clients including the NHS and private hospitals in the UK and overseas by employing first-class consultants and having well planning and thought out care pathways. It provides patients and medical consultants with a timeframe of anticipated care, which ensures that the case moves along in a structured way through the clinical process. The judges also noted that amount of effort Wimbledon NeuroCare puts into obtaining feedback from customers to constantly improve the service is exceptional.”
www.wimbledon-neurocare.com

Finegreen Associates
Commenting on the award to Finegreen Associates in the Best Small to Medium Sized Business category, the Chairman of the Judges said: “Healthcare recruitment consultant Finegreen Associates is an A-class player in its sector. It has seen extraordinary growth by really understanding its clients and the roles they are seeking to fill. It has even restructured itself in line with the organisations it works with so it can keep up to speed with changes in the NHS. Placements soared by 75% during 2015 and are set to continue in this direction. Congratulations to Finegreen on reaching its tenth anniversary and achieving brilliant results.”
www.finegreen.co.uk

Consumer Intelligence Ltd
Commenting on the award to Consumer Intelligence Ltd for Best Product/ Service Range, the Chairman of the Judges said: “Congratulations to specialist marketing company Consumer Intelligence Ltd for finding a niche market of benchmarking products where there is little data available, such as the price of the dollar or car insurance. By conducting its own mystery shopping and data gathering, it provides valuable information to its clients on opaque products. Working with the banks and insurance companies, Consumer Intelligence is disclosing information that is utterly priceless. The products it has developed have also become a recognised as standard of excellence, which is a real accolade.”
www.consumerIntelligence.com

Nef Turkey
Commenting on the award to Nef Turkey for Best Large Business, the Chairman of the Judges said: “Well done to innovative real estate company Nef Turkey for achieving strong growth by becoming a trend setter in modern design of homes and offices, and offering high quality living spaces to the masses. For a young company only five years old, between 2013 and 2015 it has achieved remarkable growth of 54% year on year. In 2015, it sold more than 3,000 housing units alone. It is now ready to take on the world and is expanding to the US, UK, Germany and Austria. With a customer satisfaction rate 95%, NEF Turkey has plenty to be proud of.”
www.nef.com.tr

First Fence Ltd
Commenting on the award to First Fence Ltd in the Best Innovation category, the Chairman of the judges said: “First Fence is a true pioneer in its industry because, unable to find something suitable on the market, it has taken a risk and built its own innovative new order fulfilment system that has streamlined the processing of orders and the hiring of equipment. The fact that at April 2016, 96.3% of orders were completed smoothly without any hitches proves the incredible efficiency of its new order fulfilment system. By having an auditable and reliable ordering system, it has supported First Fence’s rapid growth and greatly improved its relationship with customers. ”
www.firstfence.co.uk

Nef Turkey
Commenting on the award to Nef Turkey for Best Marketing, the Chairman of the Judges said: “Real estate company Nef Turkey has been selling properties like hot cakes with its Nef Seyrantepe 39 marketing campaign. By focusing on its target market and using word-of-mouth publicity techniques, news of the development spread like wildfire. Amazingly, all the properties sold in one hour and 48 minutes on the same day it was released. This is an incredible success rate, proving just how effective Nef’s marketing strategy was. It has also made it customers realise that they have to act quickly to bag a Nef property. With marketing strategies like this, Nef Turkey is destined for even greater success.”
www.nef.com.tr

First Fence
Commenting on the award to First Fence Ltd for Best Small to Medium Sized Business, the Chairman of the Judges said: “By moving with the times and investing in manufacturing, permanent and temporary security fencing company First Fence has become a leader in its sector. It has responded well to increased demand for security fencing in a number of sectors, including railways and aviation, by introducing new ways of working, making sure it always has stock available and opening multiple sites across the UK to speed up delivery. Turnover is now soaring ahead and it is now widely recognised as the place to go for specialist fencing.” 
www.firstfence.co.uk

Schnell Solutions
Commenting on the award to Schnell Solutions Limited, in the Best Innovation category, the Chairman of the Judges said: “When Schnell Solutions, a software specialist for web and mobile applications, was charged with building a website to collect data on bullying from school children for the National Children’s Bureau, it was a considerable technical challenge. The website had to be national, self-service, low maintenance, cost effective and easy to use. Schnell Solutions overcame all of the hurdles and after six months with more than 285,000 pieces of data collected from 12,000 children, it is a resounding success. Congratulations to Schnell Solutions for helping a national charity fight back again the bullies.”
www.schnellsolutions.com

Octavia Housing
Commenting on the award to Octavia Housing, in the Best Communication category, the Chairman of the Judges said: “Octavia Housing has cleverly maximised every publicity opportunity for its 150-year anniversary book called A Life More Noble, which is based on the story of its founder Victorian social reformer Octavia Hill. It Iooked beyond its core stakeholders and incorporated into the book the views from a mix of celebrities, politicians and actors, as well as staff and customers on London’s housing issues. Making the most of social media, a VIP launch, press coverage, website articles and internal communications, Octavia achieved priceless media coverage. Distributed in seven major book stores, due to popular demand, the book is now in its second print run.”
www.octaviahousing.org.uk

Halo Financial Ltd
Commenting on the award to Halo Financial Ltd, in the Best Customer Focus category, the Chairman of the Judges said: “By focusing on foreign currency exchange and personal service, Halo Financial is beating the banks at their own game and offering cheaper trading rates. The broker has worked hard to get where it is.  It monitors currency exchange rates 24/7 and provides each client with their own qualified technical adviser to ensure they get the best rates for their currency transactions. Consequently, Halo Financial receives top scores from customers and has seen double digit growth over the past two years. Congratulations to Halo Financial for shaking up the foreign exchange market.”
www.halofinancial.com

Smart E-Assessor Limited
Commenting on the award to Fiona Hudson-Kelly, Smart E-Assessor Limited, in the Outstanding Female Entrepreneur category, the Chairman of the Judges said:“Supported by her family and funded by a small inheritance, Fiona Hudson-Kelly has invented an incredibly useful tool that helps apprentices manage their workload, meetings with assessors and deadlines for written work. Fiona got her big break when a training company brought her Smart Assessor tool. After that news about the tool spread like wildfire. After only four years, Fiona now employs 28 people and has a healthy turnover. Now in product development mode, Smart E-Assessor is tipped to come up with more new and exciting ideas.” 
www.smartassessor.com

Cigna Finans Emeklilik
Commenting on the award to Cigna Finans Emeklilik, in the Best Marketing category, the Chairman of the Judges said: “Turkish life assurance and pension company Cigna Finans, a joint venture between Cigna and Finansbank, boosted sales by developing the commercial banking channel. Most life assurance and pension products are sold through retail banking in Turkey leaving the business and corporate markets underexploited. Cigna Finans developed two new products for the business and corporate markets for distribution via Finansbank’s commercial channels that, after only seven months, have produced 75% growth in premiums written in this sector. By opening up a new distribution channel, Cigna Finans has achieved real benefits for both parties and great results.”
www.cignafinans.com.tr

The Sign Group
Commenting on the award to The Sign Group, in the Best Innovation category, the Chairman of the Judges said: “Congratulations to The Sign Group for lighting up the world with its revolutionary NeonPlus® LED alternative to traditional glass neon. Made of acrylic, NeonPlus® lighting doesn’t break easily like glass and it doesn’t use toxic gases. The Sign Group has moved display lighting into a new era where almost any colour, size and shape can be created. NeonPlus® is a fantastic British-made invention that has captured the imagination of architects and designers and, already sold to Japan, Russia, China and Dubai, it is taking the export market by storm.” 
www.thesigngroup.co.uk

Kebony
Commenting on the award to Kebony in the Best Innovation category, the chairman of the judges said: “With a third of the world’s rainforests disappearing over the past 50 years, Kebony’s innovative way of enhancing softwoods grown in sustainable forests is a brilliant way of making the most of limited resources while helping to reduce deforestation. The advantage of Kebony technology is that it is low cost and creates high performing wood. The company has opened up a new market in sustainable woods and Kebony products are already being used in building projects all over the world. Congratulations to Kebony for producing a ground-breaking technology that will have a huge impact globally.”
www.kebony.com

Türk Ekonomi Bankası A.Ş
Commenting on the award to Türk Ekonomi Bankası A.Ş in the Best Customer Focus category, the chairman of the judges said: “Noticing a lack of events around treasury management, Türk Ekonomi Bankası (TEB) took the matter in hand and launched its own TEB Cash Management Academy. The first event attracted more than 300 people and was so successful that it is now an annual event. The feedback was tremendous with 97% of participants saying they were satisfied with the event. Well done to TEB for coming up with a lively and interesting event that gives corporate treasurers a voice and their own platform.”
www.teb.com.tr

Doğuş Holding AŞ
Commenting on the award to Doğuş Holding AŞ in the Best Corporate Social Responsibility category, the chairman of the judges said: “Doğuş Group has shown great responsibility to the community in the way it has sponsored an important campaign with the Ministry of Education in Turkey to help school children learn the lessons about personal finance. The programme called The Three Piggy Banks aims to reach half a million students in 81 cities. With financial literacy linked to making better personal finance decisions in the future and, ultimately, to the success of the economy, the campaign is playing an important role in Turkey’s economic growth.” 
www.dogusgrubu.com.tr

Cigna Finans Emeklilik
Commenting on the award to Cigna Finans Emeklilik in the Best Corporate Social Responsibility category, the chairman of the judges said: “With around 40% of cancers preventable, Cigna Finans Emeklilik has been running a vital wellbeing roadshow to make people more aware about healthy living that coincides with the launch of its “Yes Life No Cancer” insurance product. It is also commendable that Cigna Finans donates five Turkish Lira to the Turkish Cancer Association for every policy taken out. An excellent, far reaching campaign aimed at all sections of the population that will have a positive effect on the health of the Turkish nation.”
www.cignafinans.com.tr

First Fence Ltd
Commenting on the award to First Fence Ltd in the Best Product/ Service Range category, the chairman of the judges said: “Congratulations to First Fence for transforming its business into a fast, responsive and competitive enterprise that goes to great lengths to provide its customers with the best products and service possible. First Fence has stayed ahead in its industry by having in-house manufacturing and offering a 24/7 sales service, which is unusual for the building sector. It is able to deliver on time and provide a same-day service because it has branches and a fleet of delivery vans all over the country. Well done to First Fence for providing a one-stop solution and for going the extra mile for its customers.”
www.firstfence.co.uk

Agent42 EMEA Ltd
Commenting on the award to Lauren Tauben, Founder and Chief Executive of Agent42 EMEA Ltd, in the Outstanding Female Entrepreneur category, the Chairman of the judges said: “In only a few years Lauren Tauben has created a highly successful international marketing and communications company Agent42 EMEA by setting up an office-free business. Taking advantage of the latest technology, her five employees work from home with meetings held in private members’ club. In an age where women are starting to become recognised as thriving entrepreneurs, Lauren has broken the rules and defied convention. Driven by creativity and a passion for delivering outstanding work, she has taken on many household-name clients and has a healthy turnover. Congratulations to Lauren for doing things differently and achieving fantastic success.”
www.agent42.co.uk

Fayre Share Foundation
Commenting on the Best Business Award to Fayre Share Foundation for Best Corporate Social Responsibility,  the Chairman of the judges said: “London is one of the most diverse and culturally rich cities in the world. Yet until recently there was no organisation for faith-based communities to work together in trying to achieve shared goals and objectives. Step forward Fayre Share Foundation which has created a brilliant example of collaborative partnership at its best – Collaboration House where interfaith charities and organisations can work together and have greater impact while benefiting from reduced costs. Many congratulations to Fayre Share Foundation for a breathtaking initiative that truly reflects today’s London and wider society in the UK.”
www.fayresharefoundation.org

Maurice Ostro OBE
Commenting on the Best Business Award to Maurice Ostro OBE for Outstanding Personal Achievement, the chairman of the judges said: “Maurice Ostro OBE is one of the most forward-thinking and visionary philanthropists in Britain.  His area of interest is social cohesion and community engagement and in this he has excelled by creating a unique social initiative in which like-minded charities involved in interfaith relations can work together to have greater impact.  Without his far-sighted approach, there is no doubt Collaboration House would not exist and inter-community relations in the UK would be worse off. Many congratulations to Maurice Ostro OBE for raising the bar on social impact through philanthropy and visionary leadership."

Mike Tobin
Commenting on the award to Mike Tobin OBE, in the Outstanding Non-Executive Director category, the Chairman of the Judges said: "Technology entrepreneur Mike Tobin OBE is a human dynamo who believes that fear of failure is the biggest inhibitor in society. He is literally unstoppable and his track record as a non-executive director (NED) is just incredible. He turned his Telecity Group into a £1.6 billion empire from a £6 million operation in a decade, and consequently is in great demand as a NED from businesses all over the world. One of the judges commented it was humbling just to read his entry and that he is the one person he would like to meet for lunch. Everywhere Mike goes success follows him and his charity work is equality impressive as his commercial achievements."
www.telecitygroup.com

Élan Hair Design
Commenting on the award to Élan Hair Design in the Best Corporate Social Responsibility category, the Chairman of the Judges said: "Élan Hair Design, based in Iverurie, Scotland, is a role model for all hairdressing salons wishing to cut their carbon footprint. It might not be cheap but after a £250,000 refurbishment, Élan Hair Design has achieved some staggering savings including a 82% reduction in water consumption and it has slashed electricity costs to £625 a year from £6,100. The salon now only consumes renewable energy and has switched to electric plug-in hybrid cars. It beggars belief, but it has cut its carbon footprint by an amazing 94%. Élan Hair Design is also involved in many other areas of CSR but its commitment to the environment is awe inspiring."
www.elan-hair.co.uk

Merit Software
Commenting on the award to Merit Software, in the Best Innovation category, the Chairman of the Judges said: "Merit Software has taken the drudge out of filling in timesheets and getting them signed by the employee with its totally automated iMerit digital system. Temporary workers simply submit their hours and expenses onto the iMerit website and all the client has to do is click on a link to approve for transmission to the payroll system. Moving with the times, the system is now available as an App. Saving employers, agencies and workers a huge amount of admin, time and money, iMerit, with more than one million users, is an absolute marvel."
www.meritsoftware.co.uk

Pearl Linguistics
Commenting on the award to Pearl Linguists, in the Best Customer Focus category, the Chairman of the Judges said: "By having a strong focus on customer service, top translator for the UK legal industry Pearl Linguists has managed to win itself an impressive 70% market share. The company provides translation services in 270 languages and by using specially designed translation memory software, it is able to work 60% faster than competitors who do not use the software. The other advantage of the software is that it memorises phrases and if repeated, clients do not pay, which has helped cut their bills by 30%. With a track record of delivering its translations on time or earlier, Pearl Linguists is a gem of a company."
www.pearllinguistics.com

Pearl Linguistics
Commenting on the award to Pearl Linguists, in the Best Information Technology category, the Chairman of the Judges said: "To inject a dose of efficiency into services provided to its NHS clients, translation company Pearl Linguists has developed a fantastically useful new booking system called Orbit - online resource for booking interpreters and translators. It speeds up the booking process for translators and interpreters and eliminates errors. Introducing a faster, more effective booking system, Pearl Linguists has reduced the time it takes to provide an interpreter at an accident and emergency department from hours to less than 20 minutes, which is a life saver. This is a brilliant example of IT put to the best possible use."
www.pearllinguistics.com

Redeem
Commenting on the award to Redeem, in the Best Corporate Social Responsibility category, the Chairman of the Judges said: "Congratulations to Redeem for doing an outstanding job at helping corporate businesses recycle old mobile phones and laptops, and put them to good use in emerging countries. Recovering and reusing unwanted devices is an excellent way for poorer countries to get access to digital communications at a lower cost. Redeem's 90% success rate at recovering and reusing devices is exceptional and it also reduces the amount of waste going to landfill sites. This can only be good news for consumers, businesses, the environment and developing nations."
www.redeem.co.uk

Beeline Data Services
Commenting on the award to Beeline Data Services, in the Best Small to Medium Size Business category, the Chairman of the Judges said: "Beeline Data Services has created a buzz in the market with its audience data management software tool that enables business-to-business publishers to consolidate their customer information and get a single view of their records. By being able to make sense of all their customer information, it enables publishers to be much more productive and increase their revenue income. The judges were particularly impressed with Beeline's excellent track record of 100% client retention. Not surprisingly, clients are queuing up to use the tool and Beeline is expecting to double its customer base over the next six months."
www.beelinedata.co.uk

Beeline Data Services
Commenting on the award to Beeline Data Services, in the Best Innovation category, the Chairman of the Judges said: "Through its audience data management software tool, Beeline Data Services has developed a ground-breaking way for business-to-business (B2B) publishers to obtain a clear single view of all their customer data. Often customer information is spread throughout the organisation in a haphazard way. But with Beeline's tool, publishing houses can more easily access all their customer information and create powerful marketing campaigns and grow their business. Congratulations to Beeline for spotting this opportunity and developing a highly innovative, much-needed tool for B2B publishers."
www.beelinedata.co.uk

Fibaemeklilik
Commenting on the award to Fibaemeklilik, in the Best Corporate Social Responsibility category, the Chairman of the Judges said: "Fibaemeklilik has developed an imaginative and beautifully orchestrated publicity campaign to promote the early detection of breast cancer. Through its Pink Ribbon campaign, it encourages women to self examine on the last Thursday of every month. The message was cascaded across Turkey through social media, traditional media, collaborations with other organisations and special cards for people to give to friends. The judges were particularly impressed by the success and impact of the campaign, which has significantly raised awareness of this terrible disease and helped to save lives."
www.fibaemeklilik.com.tr

Finegreen Associates
Commenting on the award to Finegreen Associates, in the Best Small to Medium Size category, the Chairman of the Judges said: "Despite operating in a difficult market that is under severe financial pressure, healthcare recruitment consultancy Finegreen Associates has seen extraordinary growth. Most of its business comes from the NHS but by understanding its customers needs, offering value for money and building long-term relationships with clients, Finegreen has achieved a 50% annual increase in placements, seen turnover go up by leaps and bounds, and increased staffing levels. To future-proof the business, it has also diversified into providing executive leadership training. Led by a strong management team, Finegreen is in good shape for a healthy future."
www.finegreen.co.uk

TEB
Commenting on the award to Turkish Economy Bank (TEB), in the Best Strategic Design/Creative category, the Chairman of the Judges said: "Launching its own professional SME TV channel is a great way for TEB to support entrepreneurs and give them access to vital knowledge and enable them to share information. The advantage is that TEB SME TV is an Internet service and is available across a number of devices including mobile phones, tablets and laptops. The Internet TV service is already proving hugely popular with more than 190,000 subscribers. By combining creative design with excellent content, TEB has developed a compelling and worthwhile channel that will help Turkey's small business sector flourish."
www.teb.com

Turkish Economy Bank
Commenting on the award to Turkish Economy Bank (TEB), in the Best Product/Service category, the Chairman of the Judges said: "Private Bank TEB, based in Istanbul, is providing an inspiration service to support women entrepreneurs. Realising the importance of business women in the economy, as part of its SME banking service, it has launched TEB Academy for Women to educate budding entrepreneurs and provide them with networking opportunities. At a recent event, a host of speakers from the bank's SME banking division and from commercial organisations provided excellent advice and guidance to hundreds of participants. This is a brilliant add-on service that will really help women succeed in business."
www.teb.com

TEB
Commenting on the award to Turkish Economy Bank (TEB), in the Best New Product/Service category, the Chairman of the Judges said: "TEB's new Boss card for small business clients is a compact and comprehensive service that provides them with all the basic loan finance they need in one place. It delivers credit facilities that can be used like a credit card, a loan or an overdraft. The card provides them with fast cash via alternative delivery channels without having to go into a branch. The Boss card reduces bureaucracy, while delivering instant, flexible finance. It is just what the two million small businesses in Turkey are crying out for."
www.teb.com

Global iLabs
Commenting on the award to Global iLabs, in the Best Innovation category, the Chairman of the Judges said: "The Temporary Assignment Booking System app - (TABS), developed by Global iLabs, is an end-to-end staff deployment services that speeds up the proceed of managing and booking temporary workers. Global iLABS has brought the temporary industry into the digital age with TABS, which books temps into assignments in seconds and manages timesheets, invoicing, approvals, client and accounting via a smartphone app and its website. With the temporary market in a constant state of flux, it is expensive to manage. TABS dramatically cuts the cost of managing temporary contracts, which is great news for the temporary industry."
www.mytabsapp.com

Akbati Shopping Mall
Commenting on the award to Akbati Shopping Mall, in the Outstanding Corporate Social Responsibility category, the Chairman of the Judges said: "Akbati Shopping Mall has taken corporate social responsibility to a new level with its unique Life Academy project. To educate people about life skills and, of course, to attract visitors, it has hosted a Life Academy with seminars and videos on a variety of useful topics, such as, personal finance, stress, health, child care, personal development and even astrology and laughter yoga! The Life Academy is the first of its kind in Turkey and a ground-breaking way of raising awareness of important topics and helping people to get more out of life."
www.akbati.com

DFS
Commenting on the award to DFS, in the Best Corporate Social Responsibility category, the Chairman of the Judges said: "DFS has proved that it is committed to making a contribution to society with its outstanding contribution to two major charities. Its involvement with the British Heart Foundation is a natural fit for both organisations and by selling unwanted furniture at the charity's outlets, it keeps sofas out of landfill sites and raises funds for the charity. DFS' work with the Duke of Edinburgh Awards is equally commendable. For each online customer survey completed, DFS makes a donation to the charity, which is a ground-breaking and brilliant idea."
www.dfs.co.uk

Secure Trading Financial Services
Commenting on the award to Secure Trading Financial Services, in the Best New Product/Service category, the Chairman of the Judges said: "Secure Trading Financial Services' offers merchants a one-stop, end-to-end solution for online payments. However, the company offers much more than just processing of transactions. Other services include the ability to settle funds quickly; management of recurring payments; flexible reporting facilities and settlement terms; and multicurrency options for merchants who operate globally. The judges were particularly impressed by the way Secure Trading Financial Services can set up a merchant's online payment system in just 48 hours - which is exactly what is required in the fast moving retail market."
www.securetrading.com

Kallikids
Commenting on the award to Karen Bach the founder of Kallikids, in the Outstanding Entrepreneur category, the Chairman of the Judges said: "As a mother of two, Karen Bach was concerned about sending her children to activity centres when she wasn't quite sure if the organisers were properly qualified. Quick to spot a market, she realised that there was a need for professional accreditation. Karen has turned her idea into a thriving business and now has a database of 1,300 approved providers, and is embarking on a massive expansion programme. An accreditation scheme is great news for parents who are always delighted to get reassurance that they are sending their children to independently vetted organisations."
www.kallikids.com

Milestone Advisory
Commenting on the award to Miles Welsh, founder of Milestone Advisory, in the Best Non-Executive Director category, the Chairman of the Judges said: "After building up his own businesses in the digital and marcoms industry, Miles Welch has turned his hand to giving others the benefit of his knowledge to help them turn their organisations around. In the past five years, he has worked with more than 75 agencies and is able to offer invaluable knowledge and practicable experience to help business owners improve performance and grow through acquisition. Delivering measurable results, the judges were particularly impressed the Miles' incredible track record of helping some of his clients save millions through improved operational efficiency."
www.milestoneadvisory.co.uk

Ramsden International
Commenting on the award to Sean Ramsden, Chief Executive of Ramsden International, in the Outstanding Entrepreneur category, the Chairman of the Judges said: "Accomplished entrepreneur Sean Ramsden has to be admired for the way he has flown the flag around the world for Britain's favourite products, such as PG Tips and Cadbury's chocolate, to more than 100 counties and built up his family business from Grimsby, one of the poorer parts of the country. Sean has already won a host of awards, including the coveted Queen's Award for Enterprise in International Trade, for his outstanding achievements and this is yet another award he richly deserves."
www.ramsden-international.com

nFocus Testing
Commenting on the award to nFocus Testing, in the Best Small to Medium Sized Business category, the Chairman of the Judges said: "nFocus Testing is a super hero in the world of IT saving its customers from software disasters. It has worked with over 150 clients including the likes of AXA, Harrods, Kier and Ericsson, and has worked on more than 750 projects and executed more than 1 million tests since its launch in 2000. They are a multi-awarding company and winning the prestigious Microsoft's Global ALM Partner of the year award in 2014 was a particularly notable achievement. With turnover doubling over the past five years, this super hero is heading for a stellar future."
www.nfocussoftwaretesting.com

nFocus Testing
Commenting on the award to nFocus Testing, in the Best Marketing category, the Chairman of the Judges said: "Software testing company nFocus has achieved an incredible return on its latest marketing plan that was designed to bring in new clients and obtain more business from existing ones. Using a marketing mix of email, social media, Adwords advertising, telemarketing and by placing thought leadership articles in relevant publications such as Computer Weekly, nFocus has generated new revenue of more than £1 million from a marketing spend of £60,000. The core aim of the plan was to drive traffic towards the website to enable prospects' contact details to be captured. Congratulations to nFocus for achieving such outstanding results."
www.nfocussoftwaretesting.com

Aegon
Commenting on the award to Aegon, in the Best Innovation category, the Chairman of the Judges said: "Congratulations to Aegon for introducing an amazingly useful online service that all employers should use to make it easy for their staff to save for retirement. Its Retiready for the Workplace digital pension enables employees to manage their company pension and set realistic targets. Developed from Retiready, the retail version of the new platform, it offers a wide range of services including easy-to-read reports for ISA and pensions savings; risk ratings for investments and pensions information. This is an innovative and exceptional new tool that will inspire employees to save for retirement."
www.aegon.co.uk

Aegon
Commenting on the award to Aegon, in the Best Customer Focus category, the Chairman of the Judges said: "By introducing an easy-to-use online service with a pension calculator and an ISA platform called Retiready, Aegon is doing a brilliant job at educating consumers about saving for their retirement. The service is the first of its kind for those without a financial adviser and it offers savings and planning tools; and provides people with a score that lets them know how near they are to reaching their retirement ambitions. Developed from extensive customer research, this is an incredibly useful tool that is certain to encourage the 93% of the population without sufficient savings for retirement to take action."
www.aegon.co.uk

Our IT Department
Commenting on the award to Our IT Department, in the Best Customer Focus category, the Chairman of the Judges said: "Growing quickly from a staff of four home workers to a business with 50 employees in multiple office locations in the UK, Our IT Department has achieved remarkable success by working closely with clients to understand their needs. The company manages its clients' IT network infrastructure and because it does not tie customers into a long-term contract, it relies on high service levels to retain them. Offering a wide range of customer services and focusing on feedback ensures the company is highly responsive to its clients' fast changing needs."
www.ouritdept.co.uk

Wellworking Ltd
Commenting on the Best Business Award to Wellworking Ltd for Best Customer Focus, the chairman of the judges said: "Wellworking Ltd are clearly a company that listen to their customers. Wellworking have created a unique delivery system called 'Precision' and teamed up with Herman Miller, one of the world's leading furniture manufacturers. This has resulted in over 650 positive reviews from their customers with an overview score of 9.8 out of 10. Wellworking have taken their customer's need on board and are now a leading-light within the online retail industry."
www.wellworking.co.uk

Bayer Turk
Commenting on the award to Bayer Turk in the Best Corporate Social Responsibility category, the Chairman of the Judges said: "Turkey stand 41st out of 76 countries in 2015 based on maths and science aged 15. Bayer Turk have introduced two projects, (Bayer Young Science Ambassadors & The Science Seeds Team Projects) to improve the science education to the children of Turkey. Reaching over 16,000 children these projects are truly award winning and deserve every credit they receive."
www.bayer.com

AXIcom
Commenting on the award to AXIcom, in the Best New Product/ Service Category, the Chairman of the Judges said: "Many congratulations to AXIcom. Their Capacity Planner has saved customers millions of pounds because of AXIcom's meticulous efforts in ensuring they provide the most accurate forecasting. The product has been designed with customer's needs uppermost in mind and customers have the opportunity to test out the system, compare potential future options and receive accurate projections of the outcome. AXIcom is an ingenious new product that is delivering real benefits to customers."
axicom.com

The Ringley Group
Commenting on the award to The Ringley Group, in the Best Customer Focus Category, the Chairman of the Judges said: "Ringley are dedicated to ensuring their customers receive the best treatment by listening to them and going the extra mile to exceed expectations. The group are continually pushing their team to excel in customer focus and the company has saved clients more than £1 million over the past two years. The Group keep track of their progress by reporting any unresolved issues with the aim of achieving 100% satisfaction days when there are no outstanding issues. Their record of achieving 100% satisfaction across all customers is highly impressive so many congratulations to the Ringley Group for truly exceptional service."
www.ringley.co.uk

Enigma Marketing
Commenting on the award to Enigma Marketing, in the Best Strategic Design/ Creative category, the Chairman of the Judges said: "Enigma Marketing consistently produce creative, attractive and unique marketing designs that have proven their value by attracting and strengthening business for clients. Their work with Worldpay is a case in point, where they were integral in attracting some very significant leads. Enigma produce marketing campaigns that are finely tuned to each target audience and the success they have generated for clients proves their designs instantly resound with customers. Very well done to Enigma Marketing for producing a wide range of inspiring creative and design work."
www.enigma-marketing.co.uk

Feefo Holdings Ltd
Commenting on the award to Feefo Holdings Ltd, in the Best Small to Medium Sized Business category, the Chairman of the Judges said: "Feefo Holdings Ltd are a fairly small team of talented individuals who work extremely well together to provide excellent technology to an impressive client list. Feefo has had fantastic growth in the last year with the monthly revenue streams up by 100% and an ever expanding client list including many significant blue chip operators. Many congratulations to Feefo Holdings Ltd for achieving such exponential growth."
www.feefo.com

Feefo Holdings Ltd
Commenting on the award to Feefo Holdings Ltd, in the Best Customer Focus category, the Chairman of the Judges said: "Customers are always the focus at Feefo Holdings Ltd and the team show admirable dedication to meeting and exceeding their expectations. The company is achieving astonishing success - and the secret seems to be their laser focus on delighting the customer, as evidenced by their sky high retention rate. Very well done to Feefo for proving that putting the customer first is the driver of growth."
www.feefo.com

VIPR Solutions
Commenting on the award to VIPR Solutions, in the Best Product Service Range, the Chairman of the Judges said: "Many congratulations to VIPR Solutions for their extensive range of services for customers in bordereaux management and other specialised solutions for the global insurance industry. The company's new Intrali product offers a simple solution to Bordereaux Management and is part of range of high quality services and technology solutions to help clients in work more efficiently and effectively achieving full compliance at all times. With a highly experienced and customer-focused team, VIPR are most worthy winners of the award for Best Product/Service Range."
www.viprsolutions.com

Edgetech
Commenting on the Best Business Award to Edgetech for Best Small to Medium-sized Business, the chairman of the judges said: "Edgetech have achieved phenomenal growth after developing a market leading range of products to improve thermal efficiency in the glazing industry. The company's Spacer Bar uses world-leading patented technology to reduce heat loss in windows and has taken the UK market by storm. Building on the success of Spacer Bar the innovative company has developed many other new products and celebrated its 25th anniversary by hosting the industry's largest ever convention. Many congratulations to Edgetech for a fantastic success story in design, manufacturing and marketing."
edgetechig.co.uk

Nef Turkey
Commenting on the Best Business Award to Nef Turkey for Best Innovation, the chairman of judges said: "Nef have introduced a new level of innovation in the real estate market to help people get more from their homes. One of their outstanding ideas is 'Foldhome' which is a new concept in shared facilities with tenants having access to Playstation rooms, music rooms and even in-house cinemas among other unique facilities. Nef have also developed innovative new financial products to help people into home ownership. Many congratulations to Nef for listening to customers and developing a range of services that have breathed new life into real estate."
www.nef.com.tr

Jellyfish
Commenting on the Best Business Award to Jellyfish for Best Product/Service range, the chairman of the judges said: "There was a time when marketing involved little more than getting a listing in the phone book. The rise of the internet and social media means that marketing in today's world is far more complex. Jellyfish has developed a full range of marketing services so it provides a complete and comprehensive full-service solution for clients. With more than 15 years experience, the company has remained at the forefront of digital marketing and has developed its own unique products to ensure clients get the most from their marketing budgets. Well done to such a forward-thinking business that devotes considerable resources to research and development with outstanding results."
jellyfish.co.uk

Jellyfish
Commenting on the Best Business Award to Jellyfish for Best Customer Focus, the chairman of the judges said: "In the often complex arena of digital marketing, Jellyfish is creating perfect digital journeys for clients by offering a full service solution for everything from paid search and online advertising to site design, analytics, social media campaigns and even in-house training to help customers understand and manage campaigns. The company goes the extra mile for clients as standard, driven by its deep-rooted commitment of delivering tangible, measurable results - and it has achieved some remarkable outcomes through its innovative campaigns. Congratulations to Jellyfish for demonstrating that putting the customer first is vital for commercial success."
jellyfish.co.uk

TT Education
Commenting on the Best Business Award to TT Education for Best New Business, the chairman of the judges said: "Launched just three years ago, TT Education has already had a positive impact on almost 300,000 primary schoolchildren through improved CPD training for teachers. TT Education takes a whole-school approach to improving standards targeting specific areas for improvement. TT's consultants deliver a bespoke solution for each school that is practical and innovative with the aim of inspiring and motivating staff. Well done to TT Education for making a difference to help children get the most from their primary education and inspire them to future learning."
www.tteducation.co.uk

Akbati Shopping Mall, Instanbul
Commenting on the award to Akbati Shopping Mall, Instanbul, in the Best Corporate Social Responsibility category, the Chairman of the Judges said: "Akbati's comprehensive and brilliantly executed corporate social responsibility (CSR) communications campaign entitled Mothers Give Life has captured the imagination of women of all ages. The campaign is not just about celebrating motherhood and mothers' day; it aims to engage with women to educate them them about nutrition and child development through the provision of useful information delivered through digital and traditional media. The CSR campaign has been hugely successful with thousands of ladies turning up for its mothers' day event and following the company on social media."
akbati.com

WWS Scenery Manufacturer
Commenting on the award to Mark Jutsum and Martin Rees, WWS Scenery Manufacturer, in the Outstanding Personal Achievement category, the Chairman of the Judges said: "Against extreme adversity when he was fighting cancer, Mark Jutsum has shown extraordinary resilience in turning his hobby of model soldier painting into a global business. Discovering that there was very little model scenery available, such as grass and trees, he started to create his own and sell it online. Fellow model enthusiastic Martin Rees was enlisted and together the pair have turned it into a successful global business. Quite amazing - and a great example of turning a hobby into not just a business, but a global enterprise."
www.war-world.co.uk

GoLocalise
Commenting on the award to GoLocalise, in the Best Product/Service category, the Chairman of the Judges said: "Audiovisual translation company GoLocalise has given much larger players a run for their money with its one-stop shop concept. The company has set a new trend by being the first to offer audiovisual translations, subtitles and voice overs under one roof. It saves clients from having to go from one service provider to another and speeds up the process of translating audiovisual material, such as audiobooks. Using state-of-the-art recording studios and process management systems, GoLocalise has streamlined the process and brought audiovisual translation into the digital age."
www.golocalise.com

Akbati Shopping Mall, Instanbul
Commenting on the award to Akbati Shopping Mall, Instanbul, in the Best Corporate Social Responsibility category, the Chairman of the Judges said: "By being the first to create a lifestyle centre rather than a shopping mall, Akbati has capitalised on its uniqueness and created something of a media storm. Through its There's Life Inside multi-faceted PR campaign using its website; timely and interesting news releases; social media; and through building relationships with journalists and organising site visits, it has produced stupendous results. Only opened in 2011, in just a year the campaign had dramatically increased footfall in half the projected time, increased sales by a quarter and generated a third more media coverage than anticipated."
akbati.com

The Body Coach
Commenting on the award to The Body Coach, in the Best New Business category, the Chairman of the Judges said: "The Body Coach is a brilliant new online business that is making use of social media to offer a health and fitness service with menus and exercise programmes tailor-made for each client. Only just over a year old, it has attracted more than 12,200 clients and is already making a healthy profit. It is still early days but this is an ambitious company with plans for new products and international expansion. The Body Coach is in a good shape to become a strong global player in the health and fitness market."
www.thebodycoach.co.uk

Zurich Insurance Plc
Commenting on the award to Zurich Insurance Plc, in the Best Customer Focus category, the Chairman of the Judges said: "After placing customers first, and including helpfulness, clarity of information and friendliness as a measure of success, Zurich Insurance Plc has dramatically improved its customer ease scores to 86% in February 2015 from 79% the year before. As part of the transformation process in personal lines to become customer centric, the company identified 54 ways for improving customer service. One of these was training staff to recognise certain types of customers. This is an innovative and clever way of responding to customers' needs and dealing with their query quickly."
www.zurich.co.uk

BCR Associates Ltd
Commenting on the award to BCR Associates Ltd, in the Best Small to Medium Sized Business category, the Chairman of the Judges said: "With businesses keen to cut their running costs, BCR Associates has just the solution. It conducts an audit of company's costs for free and will then contact suppliers to negotiate cheaper deals. By obtaining commissions from suppliers, BCR passes on the full 100% of the savings to its customers. Formed in 2005, to date BCR Associates has saved clients a whopping £7 million. On average clients can cut running costs by 27%. By being able to make such great savings for clients, BCR Associates has a brilliant future."
bcrassociates.co.uk

TASSCAR®
Commenting on the award to TASSCAR®, in the Best Innovation category, the Chairman of the Judges said: "R-ISC Investigation & Surveillance is helping to keep insurance costs down with TASSCAR®, its unmanned surveillance solution that captures video footage covertly around the clock. The footage is used to provide high-quality evidence for insurance claims, which helps to validate genuine claims and drive out fraud. With clients under budgetary pressure, TASSCAR® is not only innovative; it operates beyond the exiting limits of 7am to 5pm and is 25% cheaper than similar surveillance products on the market. With insurance fraud costing each policyholder £50 a year, TASSCAR® has benefits for everyone."
www.tasscar.co.uk

Michelle Jay - Bumps, Babies and Beyond Events
Commenting on the award to Michelle Jay, founder of Bumps, Babies and Beyond Events, in the Outstanding Personal Achievement category, the Chairman of the Judges said: "When Michelle Jay decided to take redundancy after her third child and set up her own business, it was the best thing she's ever done. Finding a gap in the market with nothing between large national shows and small events in church halls, she launched regional toddler and baby events. Michelle has turned her idea into a fast growing business with 10 regional events being held this year and 20 next year. Congratulations to Jay for spotting an opportunity and turning it into a sustainable business."
www.bumpsbabiesandbeyond.info

David García-González - GoLocalise
Commenting on the award to David García-González, founder of GoLocalise, in the Outstanding Entrepreneur category, the Chairman of the Judges said: "Congratulations to David García-González for taking on the giants in the localisation sector with GoLocalise - his one-stop shop boutique concept. After working as a translator for more than 15 years, David decided to go it alone and start his own business. With a considerable investment in his own recording studios, it was a risky move. But with translation, voice over and subtitling services under one roof, he has streamlined the audiovisual translation service, introduced new efficiencies for clients and given the larger players a few sharp shocks."
www.golocalise.com

The Body Coach
Commenting on the award to The Body Coach, in the Best New Product/Service category, the Chairman of the Judges said: "The 90 day SSS Plan (Shift Shape and Sustain) online body programme from The Body Coach with its common sense way of losing weight has quickly become an internet sensation. It is different from other diets in that it is tailor-made for each client and takes into account what users eat, when they eat and how they exercise to maximise the body's fat burning ability. As it is an online business, it is not constrained by geography, and by producing good results, the service is proving popular with English speakers worldwide."
www.thebodycoach.co.uk

Gate One
From a standing start, niche management consultancy Gate One has grown in less than two years to have 20 consultants with many blue chip clients who are delighted with the company's unique hands-on service of not only designing change strategy but also helping to implement and deliver it too. Congratulations to Gate One for bringing a breath of fresh air to management and transformation consultancy and demonstrating how its 'ripple effect' approach delivers real results."
www.gateone.co.uk

Boom Ents
Commenting on the Best Business Award to Boom Ents for Best New Business, the chair of the judges said: "Run by former dancer Dawn Farrow, Boom Ents is winning rave reviews in the West End and entertainment sector for offering a highly successful new approach to marketing and advertising shows. Just three years old, Boom Ents has worked with some of the biggest West End shows and theatre groups, as well as cinemas and arena spectaculars, providing either a full-service or a Pick and Mix option from its range of services. In a male-dominated sector, Dawn Farrow has clearly demonstrated she is a star performer - many congratulations to Dawn and Boom Ents for achieving great success."
www.booments.com

Moorhouse
Commenting on the Best Business Award to business transformation consultancy Moorhouse for best small to medium sized business, the chair of the judges said: "Moorhouse specialises in working with client organisations to support the delivery of complex change initiatives. Over the past 18 months, the tables have been turned as Moorhouse has experienced major change itself as Directors achieved a management buy out. The company could not have provided a better example of how to successfully manage change as Moorhouse has bucked the trend in business consultancy to achieve phenomenal 30% growth. As well as providing outstanding service to clients, Moorhouse compiles meticulously researched annual reports analysing various sectors in the economy. Congratulations to Moorhouse for leading by example and showing just how good it is at its job!"
www.moorhouseconsulting.com

Mark Pearson
Commenting on the Best Business Award to Mark Pearson for Outstanding Personal Achievement, the chair of the judges said: "From starting as a commis chef at Claridges under Gordon Ramsay to running a chain of gastropubs and creating the UK's first discount offers website MyVoucherCodes, Mark Pearson has had a remarkable career. Starting with just £300, Mark turned MyVoucherCodes into a business worth tens of millions thanks to his extraordinary drive and innovation. What is even more remarkable is that he created a series of firsts in digital marketing after teaching himself the various disciplines and techniques. Now fully committed to helping other entrepreneurs and promoting entrepreneurship, Mark is an exceptional business leader who has changed the face of internet shopping for millions of customers."
www.myvouchercodes.co.uk

Environment Agency
Commenting on the Best Business Award to the Environment Agency for Best Employer, the chair of the judges said: "With 11,000 employees the Environment Agency (EA) has clearly demonstrated that it believes its greatest asset is its team. This is highlighted by the care the agency has taken to encourage members of staff to live healthy lifestyles by introducing a Keeping Healthy and Feeling Great programme. In addition to a monthly programme of wellbeing tips and events, the EA also focused on the two main causes of long-term absence - back-pain and mental ill-health. The pro-active approach to improving mental outlook, Healthy Minds: Happier People, is particularly innovative, allowing people to access support without stigma. Many congratulations to the Environment Agency by setting a new standard as a caring employer."
www.gov.uk

Diane Doran
Commenting on the Best Business Award to Diane Doran for Outstanding Female Entrepreneur, the chair of the judges said: "Diane Doran has transformed what was a failing hotel in North Nottinghamshire into a much sought-after holiday and short-break destination as well as a highly popular venue for weddings and other events. Within just two years of taking over the hotel, Diane has put it on a steady trajectory of business growth, improvement in service and made it one of the hottest venues in the region. At the core of Diane's strategy has been a meticulously drawn up business plan for the Mansfield Manor Hotel. Within her sights is gaining four-star accreditation - and if the past two years is anything to go by Diane will achieve this well ahead of schedule. Many congratulations to Diane Doran for fantastic entrepreneurship in a competitive market."
www.mansfieldmanorhotel.co.uk

Jones FM
Commenting on the Best Business Award to Jones FM for Best Customer Focus, the Chair of the judges said: "It is part of the DNA of Jones Facilities Management (Jones FM) that the maintenance and engineering company goes the extra mile for its customers. This is highlighted by the extraordinary initiatives the company has undertaken to reduce costs and save energy for businesses using premises and offices that Jones FM is responsible for maintaining. From installing LED lighting to providing automated meter reading so businesses can monitor their energy use at a glance, Jones FM puts its customers first - and this in turn has driven growth. Many congratulations to Jones FM for making customers their No 1 priority."
www.jonesfacilitiesmanagement.co.uk

Willowbrook Foods
Commenting on the Best Business Award to Willowbrook Foods for Best Innovation, the chair of the judges said: "Willowbrook Foods has fond a recipe for success by creating two unique food products - curry-flavoured mayonnaise and curry-flavoured coleslaw. The company drew on its expertise and ten-year experience in making its own mayonnaise to develop the new delicacies which required considerable skill in creating the right consistency and texture. Sales have been a runaway success in a highly competitive food sector against major global corporations. Very well done and congratulations to Willowbrook Foods for demonstrating outstanding innovation in the development of new food products to tempt our appetites."
willowbrookfoods.co.uk

Michael Chandler
Commenting on the award to Michael Chandler, in the Outstanding Entrepreneur category, the Chairman of the Judges said: "Security expert Michael Chandler has risen up the ranks in the covert world of private protection and investigations and now runs an international empire. He originally started his business Vanquish Security & Investigation Consultants in London with £350.00. Today he provides training for security personnel, he has an online shop that sells security and surveillance equipment, and he offers specialist protection services. The company has also just expanded into the US. His career path has the hallmark of a serial entrepreneur. Michael is a true entrepreneur with a talent for spotting opportunities and turning them into thriving businesses."
vanquish-security.com

Cotman Housing Association
Commenting on the award to Cotman Housing Association, in the Best Housing Association category, the Chairman of the Judges said: "Cotman Housing Association is an impressive community-centred organisation that has made a real difference to the lives of vulnerable people in East Anglia. It is efficiently run by a talented team of people who have produced a healthy set of figures including a 20% leap in turnover. As a not-for-dividend company, money is ploughed back into the business to provide housing services for more people in the community. It is a highly innovative organisation that sources funding in a creative way and always goes the extra mile in everything it does."
www.cotman-housing.org.uk

Places for People Homes
Commenting on the award to Places for People Homes, in the Best Employer category, the Chairman of the Judges said: "By offering people careers rather than jobs, property regeneration company Places for People Homes Group has built up a staff of motivated people who are committed to the company's mission to create sustainable neighbourhoods. Using skills gap analysis, talent management and succession planning, the company has developed its staff and sourced the right people to cope with constant change and cuts in public spending. Communicating with staff is top of the management team's agenda and, consequently, the firm has seen a giant-sized leap in staff engagement of 10% over the past year."
www.placesforpeople.co.uk

Santander
Commenting on the award to Santander, in the Outstanding Innovation category, the Chairman of the Judges said: "Santander has taken the fear out of checking your bank balance with its SmartBank mobile app, which displays information in a friendly, meaningful way. Users can personalise their figures so they can check how much is coming in and how much they are spending at certain retailers or restaurants etc. For the bank, it helps them understand their customers and offer them other products. Proving how popular it is, already more than 60,000 customers have downloaded the SmartBank app. A brilliant product by a smart bank that others are sure to copy."
www.santander.co.uk

Captain Mark Hopking
Commenting on the award to Captain Mark Hopking, in the Outstanding Achievement category, the Chairman of the Judges said: "With compliance of regulations in the maritime world increasingly onerous, Captain Mark Hopking has revolutionised onboard processes with his unique Policy and Procedure Manual (PPM). Taking eight years to develop, Captain Hopking's PPM gives management a fully integrated document, distribution, tracking and auditing system. The tool gives transparency over all onboard admin, streamlines the HR function, creates consistency across all processes and cuts the admin burden by a quarter. By making admin much easier to manage, Captain Hopking has made a great contribution towards increasing compliance and improving safety at sea."

East Renfrewshire Council
Commenting on the award to East Renfrewshire Council, in the Best Information Technology category, the Chairman of the Judges said: "East Renfrewshire Council has successfully implemented a game changing ICT collaboration programme with nearby local councils through the deployment of Huddle, a pan-government, cloud collaboration platform. Old fashioned email just wasn't up to doing the job, whereas Huddle is secure, easy to use and it enables users to manage, audit and track documents. Six ICT collaboration projects are now underway and the council is hoping to extend the collaboration to other councils. The council has demonstrated that it is an outstanding leader in IT creating more opportunities for wider sharing of ICT initiatives in the public sector."
www.eastrenfrewshire.gov.uk

Borough of Poole Council
Commenting on the award to Borough of Poole Council, in the Best Information Technology category, the Chairman of the Judges said: "Borough of Poole Council has streamlined the onerous child adoption process through the deployment of the latest technology. With multiple agencies involved and enormous bundles of legal documents, the process was an admin nightmare. By using Huddle, a pan-government, secure cloud collaboration platform, and iPad 2s, the council has saved £60,000 a year in printing costs, reduced the need for bundles of papers to be moved around and made the whole process a more enjoyable experience for users. Most importantly, the new system will help children in need get placed in suitable homes more quickly."
www.poole.gov.uk

Pfizer
Commenting on the award to Pfizer Turkey, in the Best Marketing category, the Chairman of the Judges said: "Pharmaceutical company Pfizer Turkey is helping older people learn more about healthy living through its ambitious Sen Çok Yaşa (Live Long) marketing campaign. Using the wonderful slogan, 'Your job is to go after your dreams. Our job at Pfizer is to make sure that you live long and well enough to achieve them,' the company has creatively employed all the marketing communication tools it can muster including exhibitions, collaborations with other organisations, press relations and e-magazines. By helping to get the message across about healthy eating and exercise, Pfizer making its mark on the health of the Turkish nation."
www.pfizer.com.tr

PremFina
Commenting on the award to PremFina, in the Best New Business category, the Chairman of the Judges said: "PremFina is a new innovative premium finance company that enables insurance brokers to offer own-branded loan finance to their customers and set their own prices. By using cloud-based software as a service platform, PremFina provides a slick solution that plugs into an insurance broker's existing policy admin system. The company has also secured reliable funding of £40 million for the UK market from a European institution. This is an excellent proposition that takes the clunkiness out of technology and provides brokers with the option to sell more products to their customers."
www.premfina.com

Reassured Health
Commenting on the Best Business Award to Reassured Health, the chairman of the judges said: "Launched only two years, Reassured Health has seen its turnover increase almost ten fold while the number of staff have risen almost four-fold. This exceptional growth is the result of their sharp focus on customer service and an innovative programme of aftercare, as well as having considerable measures and programmes in place for staff development and engagement. Well done to Reassured Health for building such a successful new business in a highly competitive marketplace."
www.reassured.co.uk

Ashok Lakhani of Kolak Snack Foods Ltd
Commenting on the Best Business Award to Ashok Lakhani of Kolak Snack Foods Ltd for Outstanding Personal Achievement, the chairman of the judges said: "Ashok Lakhani has achieved a truly remarkable feat in business - 30 years of unbroken growth. Starting in 1984 he has built up Kolak Snack Foods into a business that employs more than 1,000 people. Since 2008, he has trebled sales and increased recruitment, investment and training to match while other companies in his sector have faltered and fallen. Clearly an entrepreneur of great vision, skill and drive to overcome all obstacles, Mr Lakhani is a most worthy winner of a Best Business Award for Outstanding Personal Achievement."
www.kolak.co.uk

Kolak Snack Foods
Commenting on the Best Business Award to Kolak Snack Foods for Outstanding Large Business, the Chairman of the judges said: "Kolak Snack Foods has enjoyed exponential growth with turnover increasing more than three-fold over the last six years and headcount rising by over 350 to 1,000 plus. In the highly competitive crisp and snack sector, the company has delivered 30 years of unbroken growth - a phenomenal achievement particularly any industry, particularly food manufacturing. As well as producing quality products, the company has invested in a new processing factory and sets an outstanding example in staff training and development. Many congratulations to Kolak Snack Foods for setting a new standard of superb business success in a very tough marketplace."
www.kolak.co.uk

Advinia Healthcare
Commenting on the Best Business Award to Advinia Healthcare for Best Customer Focus, the Chairman of the judges said: "In the past year Advinia which operates 18 care homes in the UK has transformed its operations at every level, upgrading facilities, introducing many initiatives to boost staff engagement and restructuring its management processes. At the heart of the improvements has been one goal - to transform the experience for Advinia's 500 residents who now enjoy many new benefits such as refurbished premises, packed activity programmes and nice touches such as pets in each home. The whole team at Advinia have fully embraced the changes and the company and staff deserve to be congratulated on their fantastic achievement."
www.advinia.co.uk

Zorlu Center, Istanbul
Commenting on the Best Business Award to the Zorlu Center, Istanbul, for Best Marketing for Spring Fest last May, the Chairman of the Judges said: "With large flower installations, music, flower decorating workshops, celebrity visits and many other activities, the Zorlu Centre increased footfall by a huge 25 per cent by organising a very lively and event-packed Spring Festival. Marketing around the week-long festival reached more than 24 million people - a phenomenal achievement, and the event greatly exceeded expectations in raising awareness of the innovative shopping mall with many outdoor spaces and one of the world's largest children's parks. Congratulations to the Zorlu Center for an outstanding marketing initiative."
www.zorlucenter.com

Zorlu Center, Istanbul
Commenting on the Best Business Award to Zorlu Center, Istanbul, for Best Corporate Social Responsibility, the chairman of the judges said: "The Zorlu Center has helped make the dreams of 25 children with life-threatening conditions come true thanks to a highly innovative fund-raising event at the Center, in collaboration with the Make A Wish Foundation and Disney. Ten top fashion stylists created new designs based on the theme of Disney Princesses which were then auctioned at a gala event that attracted huge publicity across the country. The event greatly exceeded expectations and is an example of Corporate Social Responsibility at its best."
www.zorlucenter.com

CarCashPoint
Commenting on the Best Business Award to CarCashPoint for Best Customer Focus, the Chairman of the judges said: "Established only four years ago, CarCashPoint has raised the bar on customer service in the logbook loan sector by introducing many innovative new services and putting the customer at the heart of their operations. Among features which make the company stand out are offering pay-as-you-go interest and the ability to make overpayments without incurring penalties. The company exceeds all the regulatory requirements and adopts the highest ethical standards - little wonder it has been rated the UK's favourite logbook lender and has seen its turnover almost double in the last year. Many congratulations to CarCashPoint for building a truly customer-centric business."
www.carcashpoint.com

Centre of Excellence Online
Commenting on the Best Business Award to Centre of Excellence Online for Best Small to Medium Sized Business, the Chairman of the judges said: "In the last two years Sara Lou-Ann Jones has built an online training company from scratch into a highly successful business with 400,000 customers that sells training courses around the world. It is a story of phenomenal success and congratulations to Sara Lou-Ann Jones for harnessing the power of internet marketing to show what can be achieved by meticulous research, entrepreneurial flair, sheer determination and hard work!"
www.coe-onlinetrainingcourses.com

Sean Ramsden, Chief Executive of Ramsden International
Commenting on the award to Sean Ramsden, Chief Executive of Ramsden International, in the Outstanding Personal Achievement category, the Chairman of the Judges said: "Building up Ramsden International from nothing to a market leader that exports British-branded groceries to 100 countries, Sean Ramsden has flown the flag for Britain and sold the country's favourite brands to expatriates all around the world. Year-on-year growth over the past 18 years has remained steady at 27%, which is quite phenomenal in itself, especially considering the recent recession. Sean has also made a great contribution to North Lincolnshire, where the business is based, and provided much-needed employment to 76 people."
ramsden-international.com

Turk Ekonomi Bankasi (TEB)
Commenting on the award to Turk Ekonomi Bankasi (TEB) in the Best Product/Service Range, the Chairman of the Judges said: "To support budding entrepreneurs in Turkey, TEB has taken the bold move of being the first bank to offer banking services to start-up businesses. TEB Start-Up Banking is not just about loans, overdrafts and transaction services. Each customer has a dedicated relationship manager who has been trained to understand the needs of their customers. The relationship managers provide advice to company owners on every aspect of running a business including research, planning and marketing. It is a broad and comprehensive service that will have a great impact on the Turkish economy and give start ups a good chance of surviving and thriving."
www.teb.com

Roast Restaurant Ltd
Commenting on the award to Roast Restaurant Ltd in the Best Employer category, the Chairman of the Judges said: "Restaurant entrepreneur Iqbal Wahhab has served up a model for social enterprise at his Roast Restaurant in Borough Market, London. He places social responsibility and inclusiveness at the core of the business and has made it a great place to work. The company offers flexible working, a loyalty scheme, training and a pension. From the 2014 staff survey, the majority of 96 people employed are happy with their job, are completely involved in their work and two-thirds look forward to going to work. The proof of the pudding lies in the success of the restaurant."
www.roast-restaurant.com

Glide
Commenting on the award to Glide in the Best Innovation category, the Chairman of the Judges said: "Wrapping utility bills into a package with one monthly payment is a ground-breaking concept and ideal for those who share accommodation. After first aiming at students, Glide soon targeted landlords, letting agents and property investors. Only eight years old, the company has grown at an incredibly fast rate and now has 40,000 customers and 55 members of staff. Although there are now competitors in the market, Glide continues to revolutionise the multi-tenant market by offering customer services via a portal and a mobile phone App. Glide is a true innovator and will always be one step ahead of the market."
www.glide.uk.com

Finegreen Associates
Commenting on the award to Finegreen Associates in the Best Small to Medium Size Business category, the Chairman of the Judges said: "Through its commitment to providing value for money and a professional service, Finegreen Associates has defied market trends and achieved remarkable results in the healthcare recruitment market. Under Finegreen's excellent leadership, it has grown turnover, taken on more staff and won many more placements particularly in the executive and non-executive search sector. Its success can be firmly placed on its strategy to build long-term relationships with clients and to fully understand their recruitment needs. Highly ambitious and keen to increase its market share, Finegreen is in good shape for more exciting achievements."
www.finegreen.co.uk

Ebury
Commenting on the award to Ebury in the Best Innovation category, the Chairman of the Judges said: "Finance technology company Ebury has taken over where the banks have left off and is filling the gap in the trade finance market. By providing vital short-term trade finance up to £1 million for 120 days to small and medium-sized (SME) businesses, it enables them to trade and transact internationally. Using Ebury's services, SMEs can make and receive payments in more than 120 foreign and enjoy competitive exchange rates. Ebury has spotted an opportunity, developed innovative trade finance products and given SMEs access to just what they need to tap into lucrative new markets."
www.ebury.com

Chippendale International School of Furniture
Commenting on the award to Chippendale International School of Furniture in the Best Small to Medium Sized Business category, the Chairman of the Judges said: "Chippendale International School of Furniture, based in Edinburgh, has built up a global reputation and become the place to go for students from all over the world to learn about traditional and new methods of craftsmanship. What is interesting is that the not-for-profit organisation is funded by students' fees, making it totally self-sufficient. Any surplus is reinvested in the business. By focusing on a niche area of education, Chippendale International School has raised the profile of furniture design and enhanced the reputation of the UK as centre of excellence in woodwork and craftsmanship."
www.chippendaleschool.com

Nexus Vehicle Rental
Commenting on the award to Nexus Vehicle Rental in the Best Customer Focus category, the Chairman of the Judges, said: "Operating in a business area where service is everything, Nexus Vehicle Rental has made excellent use of technology to meet the demands of its 750 corporate customers. Managing half a million vehicles in 1,750 locations in the UK is a logistics nightmare. After the installation of its Intelligent Rental Information System (IRIS) to manage rentals, bookings can be completed in an incredible 60 seconds. Today half of all bookings are made via IRIS, which leaves more time for the more complex cases. The introduction of speedy booking is an impressive achievement that has helped boost service to unprecedented levels and kept the competition at bay."
www.nexusrental.co.uk

Give-A-Grad-A-Go Ltd
Commenting on the award to Give-A-Grad-A-Go Ltd in the Best Innovation category, the Chairman of the Judges said: "Give-A-Grad-A-Go is doing a brilliant job at getting graduates into employment and giving small-to-medium sized companies (SMEs) in London access to the brightest graduates. Often SMEs have fears about taking on new staff and many graduates would prefer paid temporary work rather than an unpaid internship while they look for a job. Through Give-A-Grad-A-Go's innovative placement to permanent scheme, companies can trial a graduate for several months on a temporary basis before taking them on. Launched in 2009, the thriving company now works with 400 SMEs in the capital and has found a happy solution for everyone."
www.giveagradago.com

QubeGB Ltd
Commenting on the Best Business Award to QubeGB Limited for Best Customer Focus, the chairman of the judges said: "QubeGB have broken the mould as a telecommunications engineering and installation services company by being fully responsive to the needs of customers. The offer two-hour time slots for home visits, starting from 7am and going through to 9pm so customers do not have to take time off because of an engineer's visit. Launched in 2007, QubeGB has enjoyed remarkable growth of almost 350% and achieved customer satisfaction of 97%. Many congratulations to QubeGB for providing a highly flexible appointment schedule and putting customers truly at the heart of all their operations."
www.qubegb.com

Essensys Ltd
Commenting on the Best Business Award to Essensys Ltd for Best Small to Medium-Sized Business, the chairman of the judges said: "Essensys pride themselves on being customer focused; a standard which they achieve in all aspects of their work in providing IT and Telecoms services for business centres. An excellent example is their new automated service JEFF which makes IT even quicker and easier. Their innovative services are based on simplicity, reliability and flexibility - essential ingredients in creating outstanding workplaces for clients such as science parks and other business centres."
www.essensys.co.uk

DFS
Commenting on the Best Business Award to DFS for Best Corporate Responsibility, the chairman of the judges said: "DFS has pumped millions of pounds into the fight against Britain's biggest killer - heart disease - by supporting the British Heart Foundation. It has achieved this by an innovative sofa recycling scheme which provides a supply of quality furniture for sale in BHF shops around the country, while at the same time benefitting the environment by reducing landfill. DFS is also a key supporter of the Red Cross in Britain and Ireland as well as The Duke of Edinburgh scheme. Many congratulations to DFS for raising the bar on Corporate Responsibility."
www.dfs.co.uk

Research Partnership Ltd
Commenting on the Best Business Award to Research Partnership Ltd for Best Small to Medium Size Business, the chairman of the judges said: "Research Partnership has grown to be one of the largest healthcare market research companies with offices around the world as it has kept one step ahead by constant expansion into new territories. It has also invested significantly in technology by developing new tools such as smartphone apps Rx Rationale and Conference Live giving pharmaceutical company clients new ways of receiving qualitative feedback from doctors and physicians. Many congratulations to Research Partnership for achieving highly impressive growth and pioneering new advances."
www.researchpartnership.com

Origin
Commenting on the Best Business Award to Origin for Best Product or Service, the chairman of the judges said: "Origin have revolutionised lead times in the delivery of bespoke aluminium folding sliding doors thanks to a major investment in business processes and its factory workshops to streamline production. As a result of introducing highly efficient lean manufacturing, Origin are able to offer their customers products on demand - a breakthrough for an industry where customers traditionally have to wait up to eight weeks for doors to be delivered and installed. The company has seen production increase by 50% as it has penetrated new markets including the opening of a new factory in America this year. Very well done to Origin for the transformation it has achieved in service and reducing lead times to customers."
origin-global.com

School Lettings Solutions
Commenting on the Best Business Award to School Lettings Solutions (SLS) for Best New Business - Diversified Services, the chairman of the judges said: "School Letting Solutions are providing a real benefit to schools by helping them to make the most of their facilities by letting them out for community, sports and holiday activity use. This not only creates an additional revenue stream for the schools, but supports local communities by providing facilities for clubs and sports groups - a win/win situation for everyone. In the past year SLS has tripled the number of schools it works with and has seen its turnover soar at a similar rate. With ambitious plans for growth, SLS are a most worthy winner of a Best Business Award."
www.schoollettings.org

Origin
Commenting on the award to Origin in the Best Small to Medium Sized Business category, the Chairman of the Judges, said: "As a manufacturer of sliding doors, windows and blinds, Origin's incredible growth spurt is hinged on its zero lead-time service, which puts customers in control of delivery time. In an industry with a standard lead time of six to eight weeks, Origin can even deliver in 24 hours and it is its competitive delivery times that have set itself apart from competitors. It has also doubled the standard guarantee to 20 years and the after sales service is second to none. Not surprisingly, home sales and exports are going through the roof. Origin is a rising star on track for even greater things."
origin-global.com

Anadolu Group
Commenting on the award to Anadolu Group in the Best Strategic Design/Creative category, the Chairman of the Judges, said: "Launching a new website for a business with 80 companies in 18 countries and 29,000 employees with the objective of offering something for everyone is a breath-taking challenge. Yet Anadolu's new website has managed to do this. It showcases the breadth and strength of the group; its international partnerships; and provides links to all operating companies in the group. It was an ambitious project but with visitors up by 40% a day against the previous website, the new portal has exceeded its objectives and is now viewed as the digital gateway to all the group's businesses."
www.anadolugrubu.com

Kloud
Commenting on the award to Kloud in the Best Employer category, the Chairman of the Judges, said: "Kloud has got being a good employer just about right with its flexible working environment, its informal management and its impressive training programme. The staff survey shows that no member of staff has had a bad day in the office and the retention rate of 95% says it all. Rather than recruiting staff in a formal way, most people are taken on through recommendations from the existing team. Consequently, Kloud has built up a team of like-minded people who embrace the entrepreneurial spirit. With a growth rate of 25% each year, it is a formula that is producing brilliant results."
www.kloud-consulting.com

Gail Holes, St. Vincent's Housing Association
Commenting on the award to Gail Holes in the Outstanding Personal Achievement category, the Chairman of the Judges, said: "Gail Holes is one in a million. She's a nurse, a carer, a shoulder to cry on, a friend, a manager, an entertainer and a truly caring person. As scheme manager of Dunstan Court care home in Moston, Manchester, she does the incredibly difficult job of looking after elderly people who have a variety of complex conditions. Congratulations to Gail for being a wonderful caring person, a lifesaver and a committed individual who has devoted her life to looking after others."
www.svha.co.uk

Elix-IRR
Commenting on the award to Elix-IRR in the Best Small to Medium Sized Business category, the Chairman of the Judges, said: "By focusing on providing a bespoke quality service and on recruiting the best staff, business consultancy Elix-IRR has seen exceptional growth with turnover rising by 700% in only five years. In the past 18 months alone to July 2014, it has won more than 30 clients across a spread of industries and the number of staff has risen to 70 people from 45. The company thrives on being creative and it is one of the few consultancies to offer collaborative solutions with other suppliers. Elix-IRR has a bright new approach that has shaken up the consultancy market."
www.elix-irr.com

Elix-IRR
Commenting on the award to Elix-IRR in the Best Innovation category, the Chairman of the Judges, said: "Management consultancy Elix-IRR flourishes on being different and offering customers a fresh approach. It has built its business on challenging the status quo, nurturing creativity and thinking of new ways of doing things. Working with industry experts, it has generated new solutions that incorporate all the latest digital options. It recommendations are ground-breaking and it has helped many clients develop innovations that not only do the job but save money as well, and achieve a long-lasting competitive advantage. The secret to its success is in developing its staff to think like entrepreneurs and to fiercely care about the legacy they are creating."
www.elix-irr.com

RingCentral
Commenting on the award to RingCentral in the Best New Product/Service (less than two years old) category, the Chairman of the Judges, said: "The RingCentral cloud-based communications platform is a highly advanced, easy to manage, flexible one-stop system for all a businesses' communications needs. Only a year old, the company's major differentiator is that the RingCentral platform can be managed by users wherever they are and from any device via RingCentral's mobile application. Rather than having both a work and a personal phone, the platform makes it possible for users to use just one device. The platform supports voice calls, audio or video conferencing, and file sharing. This is a major step forward in the communications world that will make all our lives easier."
www.ringcentral.co.uk

Major Dr Mohamed Al-Breiki, Police Attache, Embassy of the United Arab Emirates
Commenting on the award to Major Dr Mohamed Al-Breiki, Police Attaché at the Embassy of the United Arab Emirates (UAE) in London in the Outstanding Personal Achievement category, the Chairman of the Judges, said: "Major Dr Mohamed Al-Breiki has strengthened links between the UK and UAE and transformed the role of the Police Attaché at the UAE Embassy in London. He has been a champion for education and helped hundreds of UAE police officers train at UK universities. He has also forged new collaborations between the police services of the two countries. Major Al-Breiki has an impressive track record. He is a visionary thinker and a high achiever."
www.adpuk.org

ARIIX
Commenting on the award to ARIIX in the Best Employer category, the Chairman of the Judges, said: "US-headquartered ARIIX is a forward thinking employer that has risen to the challenge of managing a staff of 100 people who are based around the world. Its main objective is to unleash the full potential of all its staff. To achieve this goal, it has developed highly innovative policies on training, pay and ethics that are implemented across all its global operations; and created a work environment that supports productivity and the potential of each employee. It has also introduced global schemes to maximise the commissions that representatives can earn. It is refreshing to see a company that puts the needs of its people first."
www.ariix.com

Brethertons Solicitors LLP
Commenting on the Best Business Award to Brethertons Solicitors LLP for Best Customer Focus (professional service sector), the chairman of the judges, said: "Brethertons LLP Services has achieved exceptionally high levels of customer service with 98% of clients saying they would be happy to use the legal practice's services again. Their focus on customer service has included becoming accredited to the Law Society's Lexcel standard which provides a framework for customer care and appointing a dedicated Compliance Officer. Brethertons is to be congratulated for applying the latest customer service practices to a traditional profession often regarded as being set in its ways."
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Stephen Gill Associates
Commenting on the Best Business Award to Stephen Gill Associates for Best Small to Medium Sized Business (business support sector), the Chairman of the judges said: "Now in its tenth year Stephen Gill Associates which specialises in heating and cooling solutions for the food industry has grown to work with many major blue-chip clients. However under the leadership of Stephen Gill, the company ensures that quality has not suffered as it has expanded. Instead it promises to be 'better rather than bigger.' As well as providing a first class service, Stephen Gill makes a significant contribution to industry-wide training through e-learning activities. It is great to see an SME giving advice and assistance as a trusted advisor to major corporations and Stephen Gill Associates is a most worthy winner of Best Small to Medium Sized Business."
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Lance Mason Solicitors
Commenting on the Best Business Award to Lance Mason Solicitors for Best Innovation (professional service sector), the chairman of the judges said: "Lance Mason Solicitors has brought a new focus on customer service to the legal sector through a series of innovative developments including giving clients access to the latest status of their case 24/7 through an online service Fileview. Other innovations include a review service that has paid dividends in encouraging clients to give unbiased feedback and the launch of a Lance Mason Academy to train and develop all members of the team. Lance Mason's innovative new approach has proved a phenomenal success with the practice enjoying growth of 2,000% over the last three years. Lance Mason is an outstanding example of how breaking the mould can pay real dividends for business."
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Dr Hanan Al-Mutawa
Commenting on the Best Business Award to Dr Hanan Al-Mutawa for Outstanding Personal Achievement (education and childcare sector), the chairman of the judges said: "It is very rare in business to find someone who is a very successful entrepreneur and who makes a significant contribution to society, providing a service that is the best in corporate social responsibility. Dr Hanan Al-Mutawa is such a person. She has made top-class British-standard education accessible to dozens of nationalities in Kuwait and has ambitious plans for further expansion into new areas so more people can benefit. In Britain the number of women entrepreneurs is only a fraction of their male counterparts, how much more challenging for a woman to succeed in a traditional Arab culture! Well done to Dr Al-Mutawa for what is a truly Outstanding Personal Achievement."
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Zenergi
Commenting on the Best Business Award to Zenergi for Best Small to Medium Size Business (utilities sector), the Chairman of the judges said: "With energy bills forever increasing, Zenergi are providing a vital service in helping schools, colleges and other educational establishments to save money. Since September last year they have saved their clients a staggering six-figure sum! Little wonder the company, now in its 11th year, has maintained 98% client retention. Since starting Zenergi has grown from a husband and wife team to a thriving business employing 19. Many congratulations to Zenergi for building a highly impressive company that excels in every area - customer service, staff engagement, growth and leadership."
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TTNET
Commenting on the award to TTNET in the Best Customer Focus (computer services) category, the Chairman of the Judges, said: "After establishing itself as Turkey's largest internet service provider, TTNET has now gone the extra mile with its digital customer focus strategy for its six million customers. By integrating its customer relationship management and its customer complaints systems, comments on social media can be dealt with almost instantly. The 94% solution ratio was particularly impressive. To support and speed up responses to customers, TTNET has a dedicated team looking after digital network and social media comments from customers. TTNET has set the trend for others to follow."
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TTNET
Commenting on the award to TTNET in the Best Large Business (computer services) category, the Chairman of the Judges, said: "TTNET has already connected Turkey to the Internet and it now plans to take it into the information age. The company has evolved from being Turkey's largest ISP into a diverse communications technology offering a wide range of digital solutions and the fifth largest ISP provider in Europe. Through its TTNET 360 Vision, it plans to introduce the Internet to all communities across Turkey and work with partners to develop new services. Operating in a fast growing economy, TTNET is just what Turkey needs to support its rapid rise."
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TTNET
Commenting on the award to TTNET in the Best Marketing (computer services) category, the Chairman of the Judges, said: "Through its outstanding initiative called Accessible Tivibu, TTNET has ensured that everyone in the community has access to Turkey's IPTV service. With almost 3% of the Turkish population suffering from some kind of visual or hearing impairment, TTNET has delivered a better user experience for those with disabilities and made access to IPTV available on PCs, TVs and tablets. By modifying screens, adding subtitles and providing audio descriptions, TTNET has made online TV available to people with hearing or sight impairments and, at the same time, it has increased viewing figures threefold."
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Bishopsgate Financial
Commenting on the award to Bishopsgate Financial, in the Best Small to Medium Size Business (financial services) category, the chairman of the judges said: "Mike Hampson, CEO, set up Bishopsgate Financial with partner Stephen Hay, CFO, in 2008 in order to advise the banking sector on business transformation programmes leading to sustainable change. Although still a relatively small business, within the last three years the company has attracted 17 clients including Royal Bank of Scotland and Barclays, and seen incredible growth of around 230%. Last December 2013, it was ranked at fourth place in The Sunday Times Fast Track 100. An incredible performance and an impressive growth spurt for a young company."
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Transport for London
Commenting on the award to Transport for London (TfL) in the Best Information Technology (public sector) category, the chairman of the judges said: "Transport for London's (TfL) Going Mobile programme is revolutionising its transport systems. By using the latest digital technology and giving its staff of 4,000 smartphones and tablets, TfL has driven forward its initiative to deliver superior customer service. Staff have up to date access to travel information and the programme has helped TfL deliver an enhanced operational service, which has improved performance targets. Helping to keep London moving smoothly, the result is TfL has reduced delays by 40% for its four million passengers a day."
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Finegreen Associates
Commenting on the award to Finegreen Associates, in the Best Small to Medium Size Business (business support) category, the chairman of the judges said: "Healthcare management recruitment consultancy Finegreen Associates has seen phenomenal growth since it launched in 2005 despite the challenging economic conditions and NHS budget cuts over the last few years. With a strong emphasis on first-rate customer service, investing and supporting additional training for its staff and nurturing and developing long-term relationships with clients, it has raised the bar in its industry and differentiated itself from competitors. Finegreen Associates has become a leader in its field and set new standards for the recruitment industry."
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Genius Energy Ltd
Commenting on the award to Genius Energy Ltd in the Best Customer Focus (utilities) category, the Chairman of the Judges, said: "Customer service is so brilliant at Genius Energy that half of its new business comes from referrals. The management team has put a great deal of effort into customer service knowing that happy customers are long-term customers and reputations spread by word of mouth. Staff undergo training every single day resulting in an exceptional level of customer service. The company takes great care to explain every stage of the process of installing solar panels to its customers. Everything about Genius Energy's approach to customer focus is exceptional including its amazing customer service rating of 90%."
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MHA Lighting Ltd
Commenting on the award to MHA Lighting Ltd in the Best Product/Service (manufacturing) category, the Chairman of the Judges, said: "MHA Lighting does a lot more than just manufacturer LED lighting. It aims to provide the best lit environment possible and cut energy bills. Its product range looks promising and its innovative lighting solution for the NHS is particularly brilliant. Called the TiLite, the unit is sealed to prevent bacteria and dead bugs from collecting round the light and spreading germs. Energy costs are cut by 80% and because the unit is sealed, it is maintenance free. MHA Lighting has taken lighting into a new era and other uses for its innovations are sure to follow."
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MHA Lighting Ltd
Commenting on the award to MHA Lighting Ltd in the Best Innovation (manufacturing) category, the Chairman of the Judges, said: "MHA Lighting has turned lighting into something of a science. It aims to create the right lighting solution for clients and typically save them 80% on their energy bills. It is the only lighting manufacturer to shine light sideways, which avoids direct contact with the eye and provides a safe, efficient light output. It also uses acrylic rods to amplify and control the light output, reducing the number of LEDs required, which saves energy. Only launched in 2009, growth has been stellar and MHA Lighting's future looks dazzlingly bright."
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DenizBank
Commenting on the award to DenizBank in the Best Customer Focus (financial services) category, the Chairman of the Judges, said: "DenizBank has achieved a spectacular increase in customer satisfaction and improved its customer churn rate through a massive project to rationalise all its business processes. Although a complex project, it has been worthwhile. The number of business processes has been dramatically reduced, turnaround times for processes have been greatly improved and teller waiting times in banks have been slashed. By providing a truly outstanding customer service, DenizBank is on track to become a top Turkish bank."
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BJSS Ltd
Commenting on the award to BJSS Ltd in the Best Information Technology (NHS provider) category, the Chairman of the Judges, said: "BJSS certainly had it hands full when it was asked by NHS' IT provider the Health and Social Care Information Centre to bring its Hospital Episode Statistics (HES) in-house. The HES warehouse updates 125 million patient records a month and as the largest public database in the world, it was getting a bit unwieldy, to say the least. The enormity of the task is incalculable. BJSS must the congratulated for completing with task in time and under budget in six months with just three consultants."
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Caring 4 U
Commenting on the Best Business Award to Caring 4 U for Best Customer Focus, Andrew Areoff, Chair of the judges said: "With the highest possible ratings in every category from its last two Care Quality Commission inspections, Caring 4 U is setting an outstanding example in the care industry. Its focus on putting the client first and going the extra mile through numerous examples of acts of kindness, above and beyond the call of duty, are testament to an ethos of excellence that is clearly embedded in the organisation. Many congratulations to Caring 4 U for taking customer service to a new level."
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Perfect Channel
Commenting on the Best Business Award to Perfect Channel for Best Product/Service Range, Andrew Areoff, Chairman of the judges said: "Started in 2011, Perfect Channel has seen revenue increase by 200% thanks to the innovative design and other benefits of its web-based auction technology platform. The service has been used in a wide range of sectors, including by many multi-national brands, and gives clients the reassurance that they are reaching the widest possible markets and getting the best price. As the name suggests, the service is a perfect channel to help customers maximize value and a brilliant new tool for the modern business world, making the most of technology."
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EMC Europe
Commenting on the Best Business Award to EMC Europe for Best Innovation, Andrew Areoff, Chairman of the judges said: "In the past year EMC Europe has rapidly expanded to 14 new markets in Europe. This is testament to its success in offering great service with a strong focus on innovation in providing a complete solution to the recycling of electronic equipment, from collection to re-use in developing countries. EMC Europe's hassle-free service has raised the bar on corporate recycling of electronic equipment. Many congratulations to emc europe for achieving phenomenal growth for a totally sustainable business."
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Connexions4London Ltd
Commenting on the Best Business Award to C4L for Best Customer Service Andrew Areoff, Chairman of the judges said: "C4L has achieved great success by putting customers at the heart of everything it does, including sales, marketing, finance, and business support. The company provides IT infrastructure solutions to help customers work more efficiently across numerous co-locations. With the complexity of today's technology, anything that can be done to support business by providing a seamless B2B service deserves to be congratulated. Well done to C4L for putting the customer first and foremost and being agile and professional in its response to customer needs."
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Connexions4London Ltd
Commenting on the Best Business Award to C4L for Best Employer Andrew Areoff, Chair of the judges said: "C4L has achieved great business success, with clients that range from government agencies to international financial institutions. It's clear that the company's biggest asset is not the IT equipment or infrastructure it supplies, but its team. C4L has created an outstanding workplace where employees are encouraged to thrive, flourish and develop, from induction through to ongoing training. The result is a highly committed, happy and motivated workforce. Many congratulations to C4L for setting an outstanding example as Best Employer."
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Advanced Life Support Group
Commenting on the Best Business Award to Sue Wieteska, co-founder and Chief Executive of Advanced Life Support Group (ALSG), for Outstanding Personal Achievement, Andrew Aeroff, chair of the judges, said: "Sue Wieteska has grown ALSG from scratch to be a leading medical education charity that has saved countless lives around the world over the last 24 years. After many years operating on minimal budget and with almost no pay, she has relentlessly driven the organisation forward so that it now delivers vital training in 42 countries. Over the years it has trained an incredible 140,000 clinicians so they are better able to save lives in emergencies and other trauma or cardiac cases. What's more, Sue has achieved all this without third party funding. A truly amazing and dedicated professional and a most worthy winner of the Outstanding Personal Achievement award!"
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Partnership Events Ltd
Commenting on the award to Partnership Events Ltd in the Best Corporate Social Responsibility (business support) category, Andrew Areoff, the Chairman of the Judges, said: "Partnership Events has to be praised for being a leader in the area of sustainability and protecting the environment. It takes its role as an educator in sustainability very seriously and it is doing everything it can to encourage its customers and partners to reduce energy consumption, recycle and deal with waste responsibly. Although a small company with a staff of 10 people, it is an international company and its reach is widespread. Partnership Events works to incredibly high standards and it is really making a difference in spreading the environmental message across."
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Kingswood Homes
Commenting on the award to Kingswood Homes in the Best Small to Medium Size Business (building and construction) category, Andrew Areoff, the Chairman of the Judges, said: "Launched in 2009 when the recession was in full swing, Kingswood Homes is a small property developer that has seen spectacular results. Its success lies in its strategy to give buyers quality and good value for money; and in the way it carefully develops small rural plots to ensure they blend in with the local environment. It was tough going at first. The two directors took hardly any pay so that as much income as possible was reinvested in the business. However, the sacrifice was worth it. With turnover growing from £300,000 to £3.5 million in 2013, Kingswood has laid the foundation for a brilliant future."
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Westminster City Council
Commenting on the award to Westminster City Council in the Best Communications (public sector) category, Andrew Areoff, the Chairman of the Judges, said: "By bringing its discount card in-house from an agency and rebranding it, Westminster City Council has saved itself a packet and come up trumps with its new City Saver card. With more than 100 businesses involved in the scheme, it now offers more discounts that ever before. Residents have been snapping up the cards at a rate of knots creating a staggering 385% increase in card registrations in a year. The by-product of the card is that it has generated a great way to strengthen relationships with local businesses and residents. All in all, the City Saver is the biggest vote winner in Westminster."
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Mara-Ison Technologies
Commenting on the award to Mara Ison Technologies in the Best Customer Focus (telecommunications) category, Andrew Areoff, the Chairman of the Judges, said: "Business to business operation Mara Ison Technology has seen phenomenal success by focusing on selling high-quality network services to corporations in booming economies in African and Asian countries. In the first three years from start-up Mara Ison has seen turnover grow to an unbelievable $30 million a year with a net profit of 22% and operations in 26 countries. Its success is based on commitment to outstanding customer service, doing a first-class job and installing the right equipment with no defects the first time round. An outstanding company that is making a real difference in countries that is desperately in need of vital network services."
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Searchlight Insurance Training
Commenting on the award to Searchlight Insurance Training in the Best Product/Service (professional services) category, Andrew Areoff, the Chairman of the Judges, said: "Searchlight Insurance Training is a niche company that has found success by responding to customers' needs and providing them with a broad range of courses covering specialist insurance and general business training. By developing a network of around 50 trainer consultants and associates, it now has national coverage and has concentrated on providing quality services at a reasonable price. It's even formed a partnership with a close competitor. Now considered to be a beacon of excellence in the training sector for insurance, Searchlight has a bright future ahead."
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Kebony
Commenting on the award to Kebony in the Best Innovation (building and construction) category, Andrew Areoff, the Chairman of the Judges, said: "Kebony is a pioneer in the field of developing new natural materials for sustainable construction. Its invention of turning sustainable softwoods into hardwoods as strong as tropical wood, is causing something of a sensation in the construction industry. The treatment uses a by-product from farming sugar crops, which in itself is sustainable. Based in Norway, the company is now planning to make licenses for the wood treatment available to the international market and with a shortage of housing in the UK as well as in other countries, the invention has come along at just the right time."
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EZBOB
Commenting on the award to EZBOB in the Best New Business (financial services) category, Andrew Areoff, the Chairman of the Judges, said: "After only launching in September 2012, online loans company for small business EZBOB has provided more than £10 million in funding to businesses representing 1,800 loans. The loans are a godsend to the five million SMEs in the UK because they are so quick and easy. There is no paperwork and a loan can be approved in one hour. Not surprisingly, EZBOB has taken over where the banks left off and it expects to grant more than £25 million in funding to UK small businesses in 2014, £40 million in the following year, and £100 million in 2016. EZBOB is a superstar in the SME loans business."
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EZBOB
Commenting on the award to EZBOB in the Best New Product (financial services) category, Andrew Areoff, the Chairman of the Judges, said: "Funding for businesses almost dried up in the recent recession, but it is now as easy as opening a bag of crisps thanks to EZBOB, which launched in September 2012. Business loans up to £50,000 are available online and it takes about 10 minutes to apply for a loan with a decision made in around an hour. Funds are supplied as quickly as the borrower can sign and scan the contract. This is a lifeline for the five million businesses in the UK who need access to fast cash to help them forge ahead and grow their businesses."
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EZBOB
Commenting on the award to EZBOB in the Best Customer Focus (financial services) category, Andrew Areoff, the Chairman of the Judges, said: "EZBOB, a recently launched online business loans company, has harnessed technology to make it easy for businesses to access fast cash. Applying online is fast and requires no paper work, a credit decision is made in one hour and the money can be in a bank account as soon as the contract is signed. Because some of the loans are backed by the European Investment Bank, interest rates are lower than competitors. Loans up to £50,000 are available. It doesn't get much better than this. Business finance at the click of a mouse is just what SMEs in the UK are crying out for."
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Maras Group (Australia)
Commenting on the award to Maras Group in the Best Corporate Social Responsibility (diversified services) category, Andrew Areoff, the Chairman of the Judges, said: "Father and son duo Theo and Steve Maras, senior executives in the Maras Group, are a formidable pair when it comes to giving to the community. They follow every letter of the company's policy to give abundantly to improve the well-being of others with incredible commitment, energy and drive. The list of social areas they are involved in is simply endless. Not surprisingly the pair have both won many awards in Australia for their community work. The Maras father and son duo are truly great examples of modern-day philanthropists."
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Maras Group (Australia)
Commenting on the award to Maras Group in the Best Marketing (marketing and PR) category, Andrew Areoff, the Chairman of the Judges, said: "Property company Maras Group took the fashion world by storm when it launched a Live Mannequin Friday event just before Christmas in 2012 in the popular Rundle Street East high-end shopping area of Adelaide. Models appeared in the stores without warning at a set time wearing top designer gear and started chatting with the shoppers. News of the event spread like wildfire via social media and the crowds soon gathered. Creating huge excitement and a massive amount of publicity, it was a first for Australia. It shows what can be achieved with a little imagination."
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Maras Group (Australia)
Commenting on the award to Maras Group in the Best Marketing (diversified services) category, Andrew Areoff, the Chairman of the Judges, said: "Proving that landlords do spend money on their tenants, commercial property company Maras Group embarked on a ground-breaking advertising and marketing campaign to encourage people back to 'bricks and mortar' shopping. To support tenants, the campaign promoted top-tier fashion shops in the east end side of this popular shopping area of Adelaide. At a time when the fashion industry was facing a tough time, it worked a treat. All retailers including cafés and bars reported an increase in business and it greatly cemented the landlord/tenant relationship. This is a unique initiative that deserves recognition."
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Zapunited Ltd
Commenting on the award to Zapunited, the winner in the Best New Product/Service category, Andrew Areoff, the Chairman of the judges said: "Starting with only £25,000 in 2011, digital advertising agency Zapunited has seen extraordinary growth and now has 160 advertisers and 3,000 publishers. The company offers an ingenious service that helps advertisers get the most from their online advertising. Through its innovative online advertising network, it matches targeted digital online advertising with website publishers via a simple, low cost, pay-per-click model. To prevent potential click fraud, it also carefully selects websites to ensure that any suspicious content is blocked. Helping advertisers get more bang for their online buck, this is just what the market needs."
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Darlings of Chelsea
Commenting on the award to Darlings of Chelsea, the winner in the Best Product category, Andrew Areoff, Chairman of the judges said: "In an industry swamped with a multitude of different furniture retailers offering a huge variety of styles and quality, Darling of Chelsea has differentiated itself by offering an extensive range of carefully researched and luxurious products. It also offers a bespoke service that caters for specific size or style requirements. The in-depth level of product information it provides to customers helps them make a fully-informed decision before purchase, which reduces returns. Coupling excellent customer service with high quality product is a winning formula that has worked well for Darlings of Chelsea."
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Sean Ramsden
Commenting on the award to Sean Ramsden, Chief Executive of Ramsden International, the winner of the Outstanding Personal Achievement award, Andrew Areoff, the chairman of the judges said: "Sean Ramsden has radically changed the landscape of the export market for British food and drink to the farthest corners of the world over the past 20 years. Ramsden International exports 23,000 products to over 130 countries and it has more than 700 clients supplying retailers, importers and wholesalers of every size. Recognising that each country has different requirements, Ramsden has excelled by developing a micro strategy for each market the company exports to and, at the same time, it offers a personalised multi-lingual customer service to all clients. Ramsden's concept and delivery of customer service is brilliant. He is a great master of the export business."
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Monitise and Royal Bank of Scotland
Commenting on the award to Monitise and Royal Bank Scotland, the winner in the Best Innovation category, Andrew Areoff, the Chairman of the judges said: "Monitise is a leading British mobile commerce company that has revolutionises the way we bank using our smartphones. Its innovative mobile money technology is now being used by leading banks, retailers and payments companies to give customers on the move access to money services such as transferring funds, checking statements and bill paying. Its collaboration with Royal Bank of Scotland has been particularly successful. The bank's mobile banking app is now being used by almost 3 million customers who can effortlessly access their finances anytime, anyplace, anywhere."
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Exceedra Software
Commenting on the award to Exceedra Software in the Best Product/Service category, Andrew Areoff, the Chairman of the Judges, said: "Exceedra Software is a true innovator that must be congratulated for being the first to come up with a solution that helps consumer goods manufacturers and suppliers manage the full lifecycle of their promotions including the supply chain and sales. Previously companies managed promotions using a variety of spread sheets, which was laborious and not very helpful. Now they simply use one solution. This is a flexible, greatly needed software product that provides real business benefits and gives consumer manufacturers the competitive edge they need."
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DFS
Commenting on the award to DFS in the Best Corporate Social Responsibility category, Andrew Areoff, the Chairman of the Judges, said: "DFS is no couch potato when it comes to corporate social responsibility. Putting the company's products to good use, staff have rather imaginatively invented new ways of raising funds for charity through water rafting with a sofa on board, sofa cycling around the UK and even sofa trekking. Through these types of events, DFS has raised millions for charities including the British Heart Foundation, The Duke of Edinburgh Award and the BBC's Children in Need. DFS is certainly doing its bit to make peoples' lives more comfortable in more ways than one."
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Accsys Technologies
Commenting on the award to Accsys Technologies in the Best Innovation category, Andrew Areoff, the Chairman of the Judges, said: "Accsys Technologies has come up with the answer for sourcing a sustainable construction material that is as strong as aluminium and concrete, yet is sustainable, renewable and environmentally friendly. It's called Accoya. Wood has been around for millions of years but often it's not quite strong enough. Through the development of its acetylation process, Accsys Technologies can transform low performing woods into a durable construction material on a par with tropical hardwood and aluminium. Now used in 40 countries, buildings using Accoya modified wood look absolutely stunning."
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Weston College
Commenting on the award to Weston College in the Best Communication category, Andrew Areoff, the Chairman of the Judges, said: "With a budget of only £10,000, Weston College has done a terrific job at promoting its two new courses for the unemployed. The campaign used a combination of traditional advertising with new media plus a few innovations such as advertising on petrol caps at petrol stations and running a promotion at a pop-up shop. It even roped in the local MP for a question and answer session. The college showed great imagination and excellent use of limited resources. The campaign had the desired result and enrolment for the courses exceeded expectations."
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Phil Anderson Financial Services
Commenting on the award to Phil Anderson Financial Services in the Best Corporate Social Responsibility category, Andrew Areoff, the Chairman of the Judges, said: "For a small firm in Scotland, Phil Anderson Financial Services has made a huge contribution to the community at large. It takes its role as a financial provider seriously and is giving away £10,000 of free financial advice to people on low incomes or with special needs; and it provides a free will writing services to its customers. It also supports Shelter, Downs Syndrome Scotland and a myriad of local sports clubs. Phil Anderson FS is an excellent example of a small business that is helping people in all walks of life."
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Professor Colin Turner
Commenting on the award to Professor Colin Turner in the Outstanding Personal Achievement category, Andrew Areoff, the Chairman of the Judges, said: "As a business guru and serial entrepreneur with experience of running a host of businesses, Prof Colin Turner is our most influential business leader. His new approaches, such as encouraging staff in large corporates to think like an entrepreneur, are taking the business world by storm. He has turned many large international companies around and his inspirational business books have influenced millions. Prof Turner is the UK's leading authority on how to run a successful business and the first port of call for business people looking for advice."
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FLR Spectron Limited
Commenting on the award to FLR Spectron in the Best Small to Medium Size Business category, Andrew Areoff, the Chairman of the Judges, said: "FLR Spectron is an impressive telecommunications organisation that puts client service, its staff and the community at the heart of its organisation. Over 20 years, it has grown rapidly from a small business into an award-winning, medium-sized company. It has won a host of awards with recent wins including Investors in People and it is easy to see why. Its community relations, employee communication and reward and recognition schemes are excellent; and it really lives up to its motto of 'we take our people with us.' "
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Splosh.com
Commenting on the award to Splosh.com in the Best New Business category, Andrew Areoff, the Chairman of the Judges, said: "Splosh.com is certain to clean up the market with its innovative new range of household cleaning products that are cheap and oh so green. Realising that the bulk of cleaning fluids is water, Splosh.com sells a range of plant derived cleaning products for washing up, laundry and household cleaning in sachets. Consumers received a starter pack with a bottle and simply add water to the mix. The bottles are re-used time and time again, and nothing ends up in landfill. Sheer brilliant, sparkling genius!"
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XLN Business Services
Commenting on the award to XLN Business Services in the Best Customer Focus category, Andrew Areoff, the Chairman of the Judges, said: "After ditching its 'you're being held in a queue' call centre service, telecommunications company XLN Business Services has seen a 200% increase in orders. When clients ring up, they now get immediate connection to the client's dedicated account team. The outcome is spectacular. Market share has doubled to 8.2%, the company has extended the range of products it offers to small businesses and profits have double to £16.5 million. This is a company that has listened to its clients and transformed customer service and its business."
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UK Power Networks
Commenting on the award to UK Power Networks in the Best Customer Focus category, Andrew Areoff, the Chairman of the Judges, said: "As a provider of a vital utility service, UK Power Networks has harnessed the power good customer service and improved feedback from clients. Its use of social media is excellent and it was the first to launch self-help videos on its website. However, it was its quick response to the devastation caused by the St Jude storm in October 28 2013 that was remarkable. Within four days, 99.9 per cent of the network had been restored and to help those without electricity, the company set up help centres with hot food provided to residents."
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Northern Gulf Trading Co. Hyundai Distributor - Kuwait
Commenting on the award to Hyundai in the Best Marketing category, Andrew Areoff, the Chairman of the Judges, said: "In less than 50 years, Hyundai has become the fifth largest motor group in the world with a 9% market share. Hyundai know its customers well and at the heart of its marketing is a comprehensive customer database, which is used to guide the development of all new customer services. Orchestrating global marketing campaigns is not the easiest thing to do but by laying down guidance, expert preparation and closely monitoring all activities including advertising, sponsorship, social media and public relations, Hyundai has succeeded and built the company into a much admired global brand."

Ken Broderick and Louise Ounsworth, Hull City Council
Commenting on the award to Ken Broderick and Louise Ounsworth of Hull City Council, Housing Strategy and Renewal in the Best Outstanding Personal Achievement category, Andrew Areoff, the Chairman of the Judges, said: "Ken Broderick and Louise Ounsworth are public sector heroes. Working in a council housing department, they were undeterred when budgets were cut for new dwellings. In some cases, people had been told their home was going to be demolished and they were given a date for moving to a new home. But there was no funding and no new home. Enterprising Ken and Louise sourced new funding and put a roof over the heads of many desperate people. Quite frankly, Ken and Louise deserve a medal!"
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British Gas
Commenting on the Best Business Award to British Gas for Best Innovation for XSol Diagnostics, Andrew Areoff, Chairman of the Judges, said: "There's nothing worse than your gas boiler breaking down - and it always seems to happen in the middle of winter when you need it most. British Gas has developed a new way of finding out what is wrong with boilers and heating appliances more accurately and quickly - no easy feat considering there are more than 4,000 types of boilers in people's homes. XSol Diagnostics means repair times have been cut by 10% while more than 20% is being saved from the cost of parts per job. All this is great news for the customer - many congratulations to British Gas for developing a breakthrough piece of technology of direct benefit to customers."
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Qdell & LHR Express Cars Ltd
Commenting on the Best Business Award to Qdell & LHR Express Cars Ltd for Best Small to Medium Sized Business, Andrew Areoff, Chairman of the Judges, said: "Qdell & LHR Express Cars have taken the lead in fuel-efficient professional driving through a combination of improved driver training, more efficient allocation of vehicles to jobs and upgrading their fleet of 150 vehicles with hybrid alternatives and using biodiesel fuel. The results have been highly impressive with significant reductions in fuel bills and drivers achieving fuel consumption rates of more than 70 mpg. Qdell & LHR Express Cars is a shining example of how SMEs need to be agile, forward-thinking and resourceful to remain at the forefront of their sector."
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Chess Telecom
Commenting on the Best Business Award to Chess Telecom for Best Customer Focus, Andrew Areoff, Chairman of the Judges, said: "Chess Telecom has been enjoying a 25% increase in customers after restructuring its business around the customer. The focus on putting the customer first has seen the company introduce dedicated teams whose job is to look after the specific needs of a group of business customers so those customers know they are just one call away from any issue being resolved, from an account query to a technical question. Congratulations to Chess Telecom for making the right move - and putting customer service at the heart of its growth strategy and operations."
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Xero
Commenting on the Best Business Award to Xero for Best Innovation, Andrew Areoff, Chairman of the Judges, said: "Xero has taken accountancy functions for businesses and organisations into the digital age so they can access their latest financial position and check records at any time and from any device. The innovation in cloud accounting is a step-change in technology that gives the customers unrivalled access to their financial data. Little wonder Xero has seen its turnover and its number of customers double in the past year - congratulations on a brilliant piece of innovation."

HMPS - New Hall Prison & Young Offenders' Institution
Commenting on the Best Business Award to Her Majesty's Prison New Hall and Her Majesty's Young Offenders' Institution Askham Grange in Yorkshire for Best Health and Safety, Andrew Areoff, Chairman of the Judges, said: "In the challenging environment of a prison and young offenders' institution, New Hall and Askham Grange have introduced a new health and safety regime that has significantly reduced the risks of accident and injury. The new focus on health and safety has incorporated every aspect of life at the establishments and included training sessions for residents and staff. Much of the credit for the improvement deserves to go to New Hall's Health & Safety Advisor who overcame the most challenging circumstances to engage everyone in this worthwhile project thanks to her drive and enthusiasm."

TIGA
Commenting on the Best Business Award to TIGA, the trade association for the digital games industry, for Best Small to Medium Size Business, Andrew Areoff, Chairman of the Judges, said: "TIGA has had an incredible year - winning a tax break from the Government for its members and the wider games industry, achieving great media coverage and delivering a range of benefits and services to its membership. In doing so the association has set an outstanding example of how best to represent a sector that makes a major contribution to the economy. Well done to TIGA for being proactive and doing an excellent job in representing its members and the gaming industry so well."
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Treze Ltd
Commenting on the award to Treze Ltd in the Best Corporate Social Responsibility (childcare and education) category, Andrew Areoff, the Chairman of the Judges, said: "Technology company Treze has made a excellent start at tackling the problem of cyber bullying in the UK and overseas. Realising there was a lack of centralised information, its website www.nobullying.com provides parents and teachers with advice, statistics, articles and video interviews with child psychologists. It also has a presence on social media networks such as Facebook, Google Plus and Twitter where the cyber bullies operate. This is a much needed social service that is set to make real progress in the fight against online bullying."
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Nix Network Services
Commenting on the award to Nix Network Services in the Best Small to Medium-Sized Business (telecommunications) category, Andrew Areoff, the Chairman of the Judges, said: "Aiming to beat the competition with cutting edge solutions, Nix Network Services has lived up to its promise and in its first 12 months of trading it has set the cash tills ringing with a massive £2.3 million in turnover expected to rise to £4 million this year. The key to its success is great customer service and nurturing and supporting staff. Fantastic results and a brilliant launch for a newcomer in the highly competitive packaged telecommunications market."
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Unilever, Domestos Brand Team, Turkey
in the Best Corporate Social Responsibility (marketing and PR) category, Andrew Areoff, the Chairman of the Judges, said: "To increase brand awareness in Turkey, the Domestos disinfectant brand team came up with a clever programme of running hygiene courses for children across the country. By targeting youngsters, it helped spread the word about cleanliness across the wider family and quadrupled the reach of the programme. The clean sweep campaign also helped Domestos products fly off the shelves and achieve a 20% increase in sales in 2012. Altogether a bright idea that will improve the health of the Turkish nation."

Tiro Associates Ltd
Commenting on the award to Tiro Associates Ltd in the Best Customer Focus (professional services) category, Andrew Areoff, the Chairman of the Judges, said: "Tiro Associates is a recruitment consultancy that offers a lot more than just placing people in roles. By developing long-term partnerships, it has a built close working relationships with customers and extended its portfolio of services becoming more of an extension of the HR department. It now offers numerous other services including manpower planning and feasibility studies. To ensure service is always spot on, staff work as one big team. It is a strategy that works because after 13 years many of its original clients are still with the company."
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Tiro Associates Ltd
Commenting on the award to Tiro Associates Ltd in the Best Small to Medium-Sized (professional services) category, Andrew Areoff, the Chairman of the Judges, said: "Tiro Associates is a remarkable industrial recruitment consultancy that has seen strong growth over the past five years in the worst recession in living memory. By excelling in customer service, building up a loyal customer base and extending its range of services, it has produced excellent results with turnover soaring to £3.3 million in 2012. The fact it has a staff of only eight people, makes it even more astounding. With 13 years in business, Tiro Associates is now firmly grounded and its future is secure."
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Winning Smiles
Commenting on the award to Winning Smiles in the Best Small to Medium-Sized (health and beauty) category, Andrew Areoff, the Chairman of the Judges, said: "Specialising in cosmetic dentistry and nervous patients, Winning Smiles, based in Gillingham, has captured a niche section of the healthcare industry and turned it into a winning business. By offering the latest techniques in orthodontics, it is now attracting customers from across the country. It figures look polished too. In the 12 months to July 2013, profit increased by 72.2% to £192,000 and sales increased by 10%, whereas nationally many private practices were seeing a fall in profits. Dazzling results and something to beam about."
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Winning Smiles
Commenting on the award to Winning Smiles in the Best Customer Focus (health and beauty) category, Andrew Areoff, the Chairman of the Judges, said: "Anyone with a fear of going to the dentist should visit Winning Smiles. The friendly dentists have done just about everything possible to make it a pain-free experience. There are soft comfy chairs, TVs on the ceiling, no needles and no drills. Instead there are flavoured topical anaesthetics and air abrasion drilling. The company likes to stay ahead of the competition and it specialises in offering new cosmetic treatments that are not available elsewhere in the UK. With a range of flexible payments options thrown in, customers can't help but smile."
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ELIX-IRR Partners LLP
Commenting on the award to ELIX-IRR Partners LLP in the Best Product/Service (professional services) category, Andrew Areoff, the Chairman of the Judges, said: "ELIX-IRR has pushed with boundaries of innovation with its new collaborative approach to procurement. Rather than getting involved with a long list of vendors, using ELIX-IRR's collaborative solution clients can engage with a few selected vendors to jointly come up with a solution to a problem. While not suited to every procurement, the solution is best for those where is there no clear answer to a business problem. Saving money, time, effort and creating new innovative results, the collaborative solution has already produced impressive savings for clients."
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Environmental Mobile Control Ltd
Commenting on the award to Environmental Mobile Control (EMC) in the Best Employer category, Andrew Areoff, the Chairman of the Judges, said: "EMC, a mobile phone recycling company, has demonstrated how putting staff first creates business successes. Realising that its people are its future, EMC puts all its staff through an induction course and it has implemented a number of programmes for developing its people at all levels. Creating a vibrant and fun working environment with an ethos of working hard, EMC has won loyalty and commitment from its staff enabling it to expand rapidly into five new European countries including Spain, Italy and Portugal. Over the past year it has doubled its workforce which is good for jobs and, with more phones recycled, good for the environment."
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Sepura
Commenting on the award to Sepura in the Best Innovation category, Andrew Areoff, the Chairman of the Judges, said: "After two years in development and having undergone rigorous testing, Sepura's STP8X hand portable radio is the ultimate must-have for those working in hazardous environments. It is designed to provide crisp clear audio in the harshest of environments, it can be used with gloves on, it won't ignite inflammable substances and the display can be seen in the brightest of sunlight. For those working in industrial noisy places, the military or in the emergency services, the STP8X has got all the features anyone would possibly want. It even sends an alarm if the user falls or becomes trapped. A brilliant tool and a real life-saver."
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V1 Ltd
Commenting on the award to V1 Ltd in the Best Small to Medium-Sized Business category, Andrew Areoff, the Chairman of the Judges, said: "V1 has turned the myth of the paperless office into a modern day reality for thousands of businesses. Through its electronic paperless solution, V1 helps companies create electronic documents and, thereby, cut paper costs, enjoy new efficiencies and see a return on investment within just six months. Growing its business through partnerships with companies such as Infor and Sage, has been a great move for V1 that has enabled it to expand globally. It has also diversified from solutions aimed at finance departments to systems for HR units. The fact that V1 has planted 4,000 trees since 2006 was another great achievement that impressed the judges."
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SJB Accounting
Commenting on the award to SJB Accounting in the Best New Business category, Andrew Areoff, the Chairman of the Judges, said: "SJB Accounting is an imaginative business that has taken accounting into the realm of making business dreams come true. Rather than number crunching, it helps its clients understand their figures and develop opportunities to help them maximise successes. Using its performance, measurement and improvement system, described as a 'sat nav' for businesses, SJB helps clients map out opportunities and reach their goals. It has taken ideas from some of the world's greatest business thinkers and achievers and turned them into processes and tools that helps businesses grow. SJB has given accounting a new edge and added some fresh excitement."
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QubeGB Ltd
Commenting on the award to QubeGB Ltd in the Best Small to Medium-Sized category, Andrew Areoff, the Chairman of the Judges, said: "By concentrating on customer service and providing innovative solutions to clients, telecommunications engineering and installation services company QubeGB, has achieved incredible growth. It now covers around 90% of the UK and is one of five main engineering operators. It has expanded its customer base to 482,000 in 2012 from 155,570 in 2011, a leap of 342%, with another 150% spurt expected this year.
In Q4 FY 2012/ 2013, revenue soared to almost £7 million from just over £1 million in Q1 FY 2011/2012. And from only 60 employees and sub-contractors in 2007, by end of 2012 it had 635 staff. This clearly demonstrates what good customer service can do."
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British Gas
Commenting on the award for Best Corporate Social Responsibility to British Gas Retention Team, Andrew Areoff, Chairman of the Judges, said: "The British Gas Retention Team have placed CSR at the heart of their operations and are involving their entire staff throughout the country in Big Swim challenge to raise £1 million for Great Ormond Street Hospital. Training sessions are being held with top coaching by Olympic heroes and there are different challenges depending on ability so the event appeals to as many people as possible. The company is also supporting Shelter in a five-year partnership as well as a wide range of local charities. Congratulations to British Gas for getting everyone involved in CSR in such an imaginative and innovative way across the company."
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Garanti
Commenting on the award for Best Customer Focus to Garanti bank, Andrew Areoff, Chairman of the Judges, said: "Finding the right finance is a key concern of SMEs which are the backbone of the economy, whether in Turkey or Britain. Garanti's Subvention Finder is an ideal solution that offers easy access to all the information a business is looking for in where to apply for grants or other funding. Launched in association with a consultancy, the service has received very high rates of customer satisfaction from the thousands of applications it has handled. Garanti are to be congratulated for putting themselves in the customers' shoes and making sure their services are designed to meet customer demand in the most accessible and user-friendly way."
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Kent County Council
Commenting on the award for Best Communication to Kent County Council for the Keep Warm Keep Well campaign, Andrew Areoff, Chairman of the Judges, said: "Concerned about the effects of a cold winter on vulnerable people, Kent County Council was commissioned to launch a public awareness campaign. Using on- and offline media as well as home visits by Home Improvement Agencies, the campaign reached thousands of elderly people as well as their family and friends so they would be aware of key information to help those who may need it most. Launched with a modest budget, the campaign was highly effective with clear, well-presented advice. Kent County Council is to be commended for such a well-planned and executed campaign that could not have been better timed given last winter's record cold spells."
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Active Securities
Commenting on the award to Active Securities in the Best Small to Medium Sized Business category, Financial Services sector, Andrew Areoff, Chairman of the Judges, said: "By harnessing the talent of its staff and making use of a cutting edge end-to-end loan management system, Active, in only a few years, has shaken up the loans market and become a global player in the provision of consumer and commercial finance. Its figures stack up nicely too. In 2010 annual revenue reached £2.9 million, an incredible rise of 728%, and £4.7 million in 2011. The growth rate for the loan business in 2012 was heading towards 219% a figure any bank would envy. Capexpand loan online merchants cash advances of up to £20,000. 247Moneybox provide fast cash advances to individuals for their short-term money needs."
View website    View capexpand website    View 247MoneyBox website

O Spa
Commenting on the award to O Spa in the Best New Business category, Health & Beauty sector, Andrew Areoff, Chairman of the Judges, said: "O Spa has proved that the death of high street is greatly exaggerated. Founder Sarah Smith has breathed new life into Solihull's high street with a luxury spa that offers a wide range of pampering services including osteopathy, acupuncture, manicures, pedicures, massages and facials. Clients can pop in for a quick nail fix or stay all day and indulge themselves in the full range of therapies. Sarah believes that more affluent people are looking for quality beauty therapies rather than a speedy service and she is now preparing to open more outlets in other wealthy areas."
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The Green Recruitment Company
Commenting on the award to The Green Recruitment Company in the Best New Business category, Professional Services sector, Andrew Areoff, Chairman of the Judges, said: "Quick to spot a gap in the market to provide specialist staff for the burgeoning green market, The Green Recruitment Company has blossomed into a thriving concern in only two years. Set up by two directors, it now has 14 staff; an office in London and another in Scotland; 65 clients and a turnover of more than £630,000 for the year to August 2012. With all companies keen to cut their carbon footprint getting in at the early stages of a new opportunity is always a good move."
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Environmental Mobile Control Ltd
Commenting on the award to Environmental Mobile Control Ltd (EMC) in the Best Corporate Social Responsibility category, Telecommunications sector, Andrew Areoff, Chairman of the Judges, said: "Every year millions upon millions of mobile phones are thrown away across Europe as consumers switch to the latest model. Thanks to EMC not all end up as toxic electronic scrap in landfill sites. For more than 20 years EMC has been recovering and recycling handsets and laptops, and putting them back into use in some of the poorest areas of Africa. EMC is a highly deserving winner of this award for making a huge difference to the lives of some the poorest people in the world and making an effort to clean up the environment."
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Finegreen Associates
Commenting on the award to Finegreen Associates in the Best Small to Medium Sized Business category, Business Support sector, Andrew Areoff, Chairman of the Judges, said: "Finegreen Associates is an excellent example of a recruitment company that has thrived in a difficult market and won new business where others have folded. Most of its business comes from the NHS and despite cuts to budgets; Finegreen has generated strong income by developing a creative networking strategy, building up its reputation as a quality supplier and working as a partner with clients. It has reinvested in the company and staff training; and is now expanding overseas. Finegreen is a smart operator with a brilliant future."
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Dr Husein and Dr Nisreen Salem, Precious Cells International
Commenting on the award to Dr Husein and Dr Nisreen Salem in the Outstanding Personal Achievement category, Health sector, Andrew Areoff, Chairman of the Judges, said: "Dr Husein and Dr Nisreen Salem are pioneers in the scientific area of stem cell technology and were the first to launch a family stem cell bank. Their business Precious Cells is the first company to offer people the opportunity to store healthy cells from different parts of the body over the long term for use in the future should they become ill. Described as bioinsurance, the couple are at the forefront of a technology that will revolutionise treatments and outcomes for millions of people."
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McEwan Fraser Legal - Solicitors and Estate Agents
Commenting on the award to McEwan Fraser Legal in the Best Product/Service category, Professional Services sector, Andrew Areoff, Chairman of the Judges, said: "Solicitors and estate agency McEwan Fraser Legal has come up with an innovative solution to get the stagnant housing market in central Scotland moving. Normally part-exchange is only available from builders of new properties but through its partner McEwan Fraser Investments, the company offers a part-exchange scheme whereby it offers clients an attractive cash price for their property. This helps those who need to move and those stuck in a chain. Sales are now going through the roof and so are profits."
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Drink Me Chai (Tea UK Ltd)
Commenting on the award to Drink Me Chai (Tea UK Ltd) in the Best Product/Service category, Retail sector, Andrew Areoff, Chairman of the Judges, said: "Drink Me Chai's range of instant flavoured chai latte drinks, based on the original tea drinks served by the Chai Wallahs in India for centuries, has brewed up a storm in the beverages market. Founder Amanda Hamilton must be congratulated for discovering chai lattes in the US a decade ago and introducing them to the UK, which is no mean feat. She developed her own instant version at her kitchen table and the Drink Me Chai brand is now sold in supermarkets and cafés up the down the country. Cheers to a great success."
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Newton Europe
Commenting on the award to Newton Europe in the Best Employer category, Business Support sector, Andrew Areoff, Chairman of the Judges, said: "What really impressed the judges is the way Newton Europe has gone about doing just everything it can to retain ambitious and talented young graduates. It employs the cream from the top universities and realising that its people are its future, it is vital to the company that these young recruits stay with the company. To keep them interested and challenged, it has implemented a number of schemes including fast-track promotions, mentoring and social events. Looking after its staff is a strategy that has paid off and since its launch in 2001, Newton has achieved year-on-year growth of 35%."
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McEwan Fraser Legal
Commenting on the award to McEwan Fraser Legal in the Best Small to Medium Sized Business category, Professional Services sector, Andrew Areoff, Chairman of the Judges, said: "Any company that can take the pain out of moving home deserves an award. McEwan Fraser Legal has achieved just this. It has taken the estate agency business into a new era of efficiency by introducing top quality customer service and a part-exchange scheme, which enables people to move home in a stagnant market. Each property is presented in a beautiful magazine-styled online brochure and customers can monitor their transaction using an interactive online tracking system. Moving home in Scotland has now got to be a lot easier."
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First Colour
Commenting on the award for Best Customer Focus to First Colour, Andrew Areoff, chairman of the judges, said: "A lot of companies talk about going the extra mile, but First Colour have demonstrated they do just that, time and again - for example when they got important documents to Borneo in time for client's training event. The company clearly has a strong can-do culture and gives prompt, reliable service, consistently achieving high customer satisfaction ratings. A very worthy winner of the Best Customer Focus award. Many congratulations to First Colour."
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Technica Solutions
Commenting on the Best Customer Focus award in the Best Business Awards to Technica Solutions, Andrew Areoff, chairman of the Judges, said: "Technica Solutions has more than doubled turnover in the last three years thanks to an outstanding policy of listening to their customers, and meeting and exceeding their expectations. At a time when many companies rely on automated phone systems, it is refreshing to hear of a company that is going the extra mile to ensure their clients are extremely well served by a fast and efficient IT service company."
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The Original Factory Shop
Commenting on the award for Best New Product/Service to The Original Factory Shop, Andrew Areoff, chairman of the judges, said: "The Original Factory Shop is the forefront of a new retail revolution - shopping online but in-store. This innovative service appeals to many customers who are wary of online transactions - the shop makes the online orders on their behalf, and the customers enjoy the experience of still going to a store while getting the best deals on the internet. Congratulations to The Original Factory Shop for creating a successful service that delivers the best of both worlds for thousands of their customers."
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Transport for London
Commenting on the award for Best Innovation to Transport for London, Andrew Areoff, Chairman of the judges, said: "Transport for London has showed that the London Underground is a world-class service during the most challenging of circumstances in an historic year. The innovation in establishing WiFi on the underground has taken the digital age to a new level and TfL deserves to be congratulated for a fantastic achievement that many other underground networks are struggling to attain."
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Andy Williamson, The Air Ambulance Service
Commenting on the award for Outstanding Personal Achievement to Andy Williamson, Chief Executive of The Air Ambulance Service, Andrew Areoff, chairman of the judges said: "Andy Williamson has transformed the fortunes of The Air Ambulance Service so it has expanded into a successful, thriving organisation that also includes a bespoke hospital transfer service for seriously ill children as well as emergency medical care. All this has been achieved without government funding or lottery grants - a phenomenal achievement that would not have been possible without the vision, determination, and passion of the organisation's outstanding Chief Executive."
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MA Assist Ltd
Commenting on the award for Best Corporate Social Responsibility to MA Assist, Andrew Areoff, Chairman of the Judges said: "Christmas has come early for villagers in the former Soviet republic of Georgia thanks to an innovative and caring CSR project by MA Assist. A main source of income in the village is the dangerous occupation of harvesting fir tree cones many feet up in the trees. Thanks to fund-raising by MA Assist, villagers will now have better safety protection while the children will benefit from a completely refurbished school. MA Assist deserves to be recognised for making such a huge difference and raising awareness of a little known aspect of how we get our Christmas trees in the West."
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Clockwork Contract Management Ltd
Commenting on the award for Best Innovation to Clockwork Contract Management Ltd, Andrew Areoff, chairman of the judges, said: "Clockwork Contract Management has been enjoying exceptionally strong growth thanks to an innovative system for managing time-sheet and work-schedule information relating to contract staff. Their text message-based system is of particular benefit for companies with many sites who employ external contractors for cleaning and/or security. The business model is simple yet highly effective and is delivering outstanding performance for Clockwork."
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Simulation Systems Ltd
Commenting on the award for Best Innovation to Simulation Systems Ltd, Andrew Areoff, said: "Knowing what's happening on the roads in bad weather can be vital, even a lifesaver, for motorists. Simulation Systems have developed the world's most advanced highway surveillance camera along with other innovations such as their Clarity OpenStream Digital CCTV and Bluetruth traffic flow technology. By helping highway authorities to better monitor and manage the traffic, these developments are helping the motorist and keeping the roads safer - so I am delighted to recognise the company's outstanding innovation."
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Give As You Live
Commenting on the award for Best Innovation to Give As You Live, Andrew Areoff, chairman of the judges, said: "Give As You Live is transforming online charity donations with fantastic results for thousands of good causes. The service could not be simpler, with donors simply registering once then every time they shop online at more than 2,000 stores, the retailer makes a donation to the customer's chosen charity, as long as it is one of 220,000 registered in the UK. This costs the shopper nothing and has so far raised more than £3 million for charities - a fantastic achievement and a vital way for charities to raise money in the digital age."
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Professor Christopher Nutting
Commenting on the award to Professor Christopher Nutting, Professor in Clinical Oncology Royal Marsden Hospital and The Institute of Cancer Research, for Outstanding Personal Achievement, Andrew Areoff, the Chairman of the Judges, said: "Professor Nutting's pioneering Intensity-Modulated Radiotherapy treatment for neck and head cancers is ground-breaking and represents the biggest cancer breakthrough for decades. It now means that thousands of cancer sufferers will live for longer and enjoy a better quality of life. His technique will help other cancer sufferers as well and it is now being used by doctors all over the world to treat other types of soft tissue cancer. A brilliant man and a remarkable achievement in the fight against cancer."
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Dizzy Ducks Day Nurseries Ltd
Commenting on the award to Sian Nisbett of Dizzy Ducks Day Nurseries for Outstanding Personal Achievement in the Education and Childcare sector, Andrew Areoff, the Chairman of the Judges, said: "Sian Nisbett is an inspiration to all young mums with an entrepreneurial streak. When faced with the problem of trying to find a good day care nursery for her young children Sian simply took things into her own hands and built her own. This was in 2005 when she was only 21 years old. Today Dizzy Ducks Day Nurseries has five nurseries, a staff of 130 and an annual turnover of £1.5 million. Sian is a mum in a million."
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Premier Christian Media
Commenting on the award to Premier Christian Media in the Best Corporate Social Responsibility category, Andrew Areoff, the Chairman of the Judges, said: "Premier Christian Media has done a brilliant job at protecting the young from pornography on the internet and women from exploitation. Its Safetynet campaign to get online pornography blocked automatically has achieved widespread support and is set to bring in new laws to protect children. An Online Safety Bill is now awaiting reading in the House of Lords. Through its Not-for-Sale campaign, it has also persuaded local newspapers to scrutinise their small ads, which are often used as a front for sex slave traffickers."
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St Vincent's House Association
Commenting on the award to St Vincent's Housing Association in the Best Housing Association category, Andrew Areoff, the chairman of the Judges, said: "St Vincent's attracted the attention of the judges because it does much more than just put a roof over people's heads. As well as providing 3,250 homes to people in housing need in north west England, it has helped tenants take up training and get jobs; it works to develop its employees; it provides a handyman service to the elderly and has introduced innovative energy efficiency schemes. Its successes have driven home just what can be achieved to help those in need when time and effort is invested."
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East Sussex Joint Waste Partnership
Commenting on the award to East Sussex Joint Waste Partnership in the Best Procurement category (public sector), Andrew Areoff, the Chairman of the Judges, said: "This is an exemplary initiative by four councils - Eastbourne, Wealden, Hastings and Rother. By joining together they are set to make huge savings in waste management and increase recycling across their wide geographic area. Interestingly, the councils are run by different political parties proving that when it comes to saving money, politics takes second place. It is estimated that the partnership will save £30 million over ten years and increase recycling by 50%. This is a great example of excellent procurement practice that other councils should follow."
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Imperative Training
Commenting on the award to Imperative Training in the Best Customer Focus category, Andrew Areoff, the Chairman of the Judges, said: "Providing health and safety training to companies is a vital service that could save people's lives and Imperative Training impressed the judges with its commitment to delivering the best possible customer service. Courses are designed around a client's existing equipment, for example, first aid training will be adapted to suit the type of defibrillator held. By keeping trainers up to date with the latest guidelines, the company ensures trainers provide a high standard of training and comments obtained from students attending each course are always followed up and fed back into the business."
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Transport for London
Commenting on the award to Transport for London in the Best Customer Focus category, Andrew Areoff, the Chairman of the Judges, said: "Transport for London (TfL) did a marvellous job at getting us to the Olympic Games on time. The £6.5 billion spent on upgrading the tube network and investing in transport for the Olympic Park was just the ticket and enabled London to rise to the challenge and deal with a 35% increase in tube journeys. The new WiFi won customers over and passenger satisfaction rose to 82% from 80% in 2011. If transport was an Olympic sport, TfL would have won a gold medal!"
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Web Loans Processing
Commenting on the award to WebLoans Processing in the Best New Product/Service category, Andrew Areoff, the Chairman of the Judges, said: "WebLoans Processing's new white label Retail Banking Platform makes it much easier for corporate organisations to launch into the retail finance market. The platform, mainly used for personal loans, saves companies from having to set up their own system and incorporating the latest technology, it's much cheaper and faster as well. With 3.5 million loans under its belt in the UK, the platform is taking the personal finance market by storm and is now set to make its mark in the international market."
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The Air Ambulance Service
Commenting on the award to The Air Ambulance Service in the Best Employer category, Andrew Areoff, the Chairman of the Judges, said: "Realising that saving lives is a people business, The Air Ambulance Service refocused its business to win the hearts and minds of its staff. To develop its people, many mew initiatives have been introduced including an e-learning portal, mentoring, an apprenticeship programme and a new staff forum to get feedback on new ideas. The results have been stupendous. Staff are rising up the ranks and taking on more responsibility; and income from fund raising is flying high and set to soar to £30 million in 2020 from £5.52m in 2011."
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iForce
Commenting on the award to iForce in the Best Customer Focus category Andrew Areoff, the Chairman of the Judges, said: "iForce demonstrated that it is utterly committed to serving its retail clients. As the packer and dispatcher of goods ordered online, it is the powerhouse behind a number of famous retail brands. Its key account managers are trained to be the eyes and ears of the client relationship and they even attend client's weekly trade meetings. Proving that its customer service levels are exemplary, in the last two years its client retention rate reached 100% and its track record of delivering 99.9% of online orders on time is simply incredible."
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Minerva Procurement Consultancy Services Ltd
Commenting on the award in the Best New Business in the business support category to Minerva Procurement Consultancy Services, Andrew Areoff, Chairman of the Judges, said: "After a career in banking working with educational customers, Lorraine Ashover is now giving schools a lesson in getting value for money. Realising that schools have limited procurement experience and have been ripped off in the past, she set up Minerva Procurement Consultancy in 2010. It now has 26 clients and is making a profit. Top marks to Lorraine for cleverly spotting a gap in the market. She is well on her way to having a thriving business offering a vital service to schools and other educational institutions."
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Safer Lancashire Partnership
Commenting on the Best Business Award to Safer Lancashire Partnership for Best Communication in the Public Sector, Andrew Areoff, Chairman of the Judges said: "It's shocking to think that almost one in four people killed in road crashes in Lancashire were not wearing seatbelts. The Safer Lancashire Partnership ran a compelling campaign to change attitudes, highlighting the dangers if children copied their parents and did not wear seatbelts. The Like Father, Like Son campaign was accomplished on a small budget. The creativity was high and at a time when public funds are feeling the pinch this was an investment to protect people and ultimately save our public funds by reducing impacts on our services such as fire, police and NHS/Ambulance. The Safer Lancashire Partnership has shown a similar level of creativity in an innovative campaign to tackle anti-social behaviour. A worthy winner that is making a real difference."
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Eat Balanced Ltd
Commenting on Eat Balanced Ltd's Best Business Award for Best New Product, Andrew Areoff, Chairman of the Judges said: "I really like this product because they have taken one of my favourite dishes, pizza - and probably one the nation's as well - and made it fully nutritional for all. And the people at Eat Balanced have done it in a very simple way. Their range of nutritionally balanced pizzas are designed for specific target groups, from parents encouraging their children to eat healthy meals to the sports nutrition market - little wonder that one of the big supermarket chains described the Eat Balanced Pizzas as 'the biggest innovation to the frozen food category in 20 years.' Many congratulations to the Eat Balanced team – they deserve a slice of success for creating such an innovative new product."
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James Nunn Property Maintenance Guaranteed Ltd
Commenting on James Nunn Property Maintenance Guaranteed Ltd's Best Business Award for Best Customer Focus, Andrew Areoff, Chairman of the Judges said: "With a significant proportion of turnover devoted to training and a refreshing commitment to transparency and trustworthiness, James Nunn Property Maintenance Guaranteed has raised the bar on customer service in a sector with a poor reputation for quality. The company has established a complete service in building maintenance and repairs, from initial inspection through to aftercare - and the exemplary focus on customer service is paying dividends in increased business. Well done to James Nunn Property Maintence Guaranteed for outstanding commitment to putting customers first."
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Turk Telekom
Commenting on the Turk Telekom's Best Business Award for Best Marketing, Andrew Areoff, Chairman of the Judges said: "Turk Telekom have demonstrated a very successful marketing strategy for their new Lokum product by mounting a very effective internal campaign before the official launch. This campaign alone resulted in sales far in excess than targeted figures and also had the additional benefit of bringing many of the company's departments together in one project. Many congratulations to Turk Telecom for a brilliantly marketed campaign."
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Turk Telekom
Commenting on the Turk Telekom's Best Business Award for Best Strategic Design/Creative, Andrew Areoff, Chairman of the Judges said: "With more than 24,000 employees, ensuring everyone signs from the same hymn-sheet can be a struggle. Turk Telecom have found a new way to bring everyone together and create a new degree of corporate harmony - by the power of singing. The company's Turk Telekom Sings from 81 Cities is a highly creative solution to building team spirit and bonding to help attain key strategic aims. A deserved win for a very forward-looking company."
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Royal Bank of Scotland
Commenting on the winner of the Best Employer to Royal Bank of Scotland, Andrew Areoff, Chairman of the Judges, said: "Royal Bank of Scotland Group's highly ambitious, new flexible working scheme, known as The Choice Programme, has been warmly received by staff. Flexible working enables staff to work from home for a proportion of the time or compressed or annualised hours. Out of the 26% of staff who have signed up for flexible working, almost 90% say they are happier. It highlights the importance of staff welfare to the bank."
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Royal Bank of Scotland
Commenting on the winner of the Best Corporate Social Responsibility award to Royal Bank of Scotland, Andrew Areoff, Chairman of the Judges, said: "It might sound rather grand but the one thing Royal Bank of Scotland employees like about working for the bank is that it gives them the opportunity to support good causes. And this is something the bank encourages. In 2011, nearly 56,000 employees contributed over 235,000 hours, which must be making a difference somewhere. With a staff of around 145,000 people globally and around 90,000 in the UK, plus 30 million customers, its fund raising figures are impressive as well."
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Metro Design Group
Commenting on the winner of the award in the Best Strategic Design/Creative category to Metro Design Consultants Andrew Areoff, Chairman of the Judges, said: "Metro Design Group must be congratulated for being one of the few specialists that designs, procures and installs new fittings for both the home and the office. Although it has been in the market for 14 years as a designer, around a year ago it ventured into the build area. It even has its own office furniture division. When undertaking any kind of building project, having one point of contact makes it so much easier and this is its unique selling point."
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Xero
Commenting on the award in the Best Innovation category to Xero, Andrew Areoff, Chairman of the Judges, said: "Mobile accounting from Xero is just the thing for busy business people on the move, such as, contractors and tradespeople. Using the Xero Touch app on their iPhone or iPad, users can securely access their accounts; create and send invoices to customers; photograph expenses; and obtain live updates from their bank account and credit card. Harnessing the power of the internet, the app enables business people to keep their accounts up to date, track their cash flow and save time. Already around 45,000 people have downloaded the app. It's a true innovation and is certain to be a runaway success."
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The Curve Group
Commenting on the award in the Best Customer Focus Award category to The Curve Group, Andrew Areoff, the Chairman of the Judges, said: "The Curve Group has been highly innovative in the way it has responded to the recession. It has turned the recruitment industry on its head by putting staff on salaries rather than on commission. As a result, account directors work hard to find out what clients want. It has cleverly taken on recruiters who previously worked as senior managers in other industries and, therefore, have an in-depth understanding of the sector they work in. Its customer-focused strategy has paid off and against the economic downturn, it is growing by a staggering 70% a year."
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9xb.com
Commenting on the award in the Best Employer in the Marketing and PR sector category to 9xb.com, Andrew Areoff, the Chairman of the Judges, said: "Digital agency 9xb.com has done just about everything it can to help its employees develop and excel. It provides excellent training and it encourages staff to share their ideas and experiences so that everyone learns from everyone else. 9xb.com provides the proof that being a good employer is linked to performance. It has seen turnover rise by 15% year on year since 2007 and it expects another 25% increase for the current year. And it's to its credit that it encourages staff to support the local community by getting involved in charity events and running marathons."
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CN Creative
Commenting on the award for Best Small to Medium Size Business in the pharmaceutical sector to CN Creative, Andrew Areoff, the Chairman of the Judges, said: "In only four years CN Creative has made a huge impact in the smoking cession market and is an excellent example of a company that has invented innovative products, made them and managed the distribution. After developing the first electronic cigarette, Intellicig, in 2008, made to exacting pharmaceutical standards, the company now exports to 26 countries and has opened an office in the US. It currently has a staff of 40 that's doubling every year. A great start with more innovative products in the pipeline."
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Kirstin Duffield - Morning Data Ltd
Commenting on the award in the Outstanding Personal Achievement category to Kirstin Duffield, Andrew Areoff, the Chairman of the Judges, said: "When faced with adversity when her husband was seriously injured in a road accident, Kirstin showed remarkable tenacity. Rising to the challenge of being the main bread winner for her family, she built up her father's business Morning Data, a software provider for London's insurance market. Later on she faced another challenge when the company lost its major client. She came up with the brilliant idea of training staff in a diverse range of skills. The business soon recovered and Kirstin went on to receive an accolade of awards. An outstanding entry for an outstanding woman."
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Darlings of Chelsea
Commenting on the award in the Best Customer Focus category to Darlings of Chelsea, Andrew Areoff, Chairman of the Judges, said: "Darlings of Chelsea has set themselves apart from their competitors with superior customer service. In the extremely competitive retail industry, Darlings of Chelsea excels from the first point when a customer walks into a showroom. Some of the staff of 11 have been with the company since it launched eight years ago and they know the business inside out. Many have interior design qualifications as well. Home visits are made to make sure the new furniture will fit and temporary furniture is provided while customers wait for their delivery."
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Trolex
Commenting on the award in the Best Employer category to Trolex, Andrew Areoff, Chairman of the Judges, said: "Ensuring their workforce is happy and motivated is a clear factor in the improving the commercial success of Trolex. By offering a range of incentives including financial rewards, training, a fun club and a wellbeing programme, Trolex sets itself apart from many companies by focusing on its employees rather than just customers. The huge range of opportunities Trolex offers its staff members has truly motived and inspired them to do their best. Employees seem to enjoy their work and know they are appreciated."
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Trolex
Commenting on the award in the Best Customer Focus category to Trolex, Andrew Areoff, Chairman of the Judges, said: "Competing in a market with much larger competitors, Trolex, a manufacturer of gas detection equipment for use in hazardous areas, has responded by offering a more personal, tailored service to better meet the needs and requirements of its customers. After being in the business for 50 years, it underwent a complete review of its customer services. Following a revamp, it now has a much valued after-care service. Sales always chase good customer care and in the past year profits have risen by 77%. "
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Geeks
Commenting on the award in the Best Innovation category to Geeks, Andrew Areoff, Chairman of the Judges, said: "Geeks impressive innovation offers customers a leading software programming language which makes all software development projects faster without the need for outsourcing projects abroad so that costs can be kept significantly down. This unique programming language has meant that Geeks has surpassed all expectations with their increased project delivery and growing client base. In addition their software solutions have helped their customers achieve great successes. An innovation has helps companies cut costs while developing their business, deserves an award."
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Lead Forensics
Commenting on the award in the Best Innovation category to Lead Forensics, Andrew Areoff, Chairman of the Judges, said: "Lead Forensics is a rapidly growing, young, vibrant software company that has exceeded all expectations with their ground-breaking innovative technology. Their unique real-time research provides its business clients with information about who has visited their website enabling them to dramatically increase their sales opportunities. In turn they are on course to triple their own turnover in the next year. Lead Forensics is constantly monitoring and developing further innovative software. With technology innovation moving at such a fast rate, it's impossible to predict what might come next."
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Market Makers
Commenting on the award in the Best Customer Focus category to Market Makers, Andrew Areoff, Chairman of the Judges, said: "When it comes to customer focus, Market Makers sets the bar among telemarketing agencies. Through their exceptionally well-focused research, the company has a clear understanding of their client's target market. Each telemarketing campaign is well thought out and executed. There's also a strong commitment to training. By constantly analysing research and the results generated, Market Makers concentrates on the customer's return on investment. The company's dedication to excellence and customer commitment singles them out as leaders in their industry."
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Borough IT
Commenting on the award for Best Product/Service to Borough IT, Andrew Areoff, the Chairman of the Judges, said: "It is great to see a new niche product area originating from client demand. From a request from a client to develop software to comply with self-assessment regulation, Jon Vanstone realised the potential of this as a new product area and he set up Borough IT to provide software and services for the competent person market. In only three years after its launch, turnover reached £1m and it is now considered to be an authority on these types of schemes. With so many professional organisations having to monitor the competencies of staff and other activities, this is a business that will continue to boom."
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Kent County Council
Commenting on the award for Best Communication - Public Sector to Kent County Council, Andrew Areoff, Chairman of the Judges, said: "Kent County Council has rolled out a brilliantly planned and coordinated communications campaign called MakeKentQuicker.com aimed at getting people to register their interest in broadband. To attract investment for faster broadband, it first had to prove there was a demand for the service. Using an imaginative range of online and offline media, in only 11 weeks it had 10,000 registrations for MakeKentQuicker.com. With only another 10,000 registrations required, it is only a matter of time before Kent is zooming along the digital superhighway at breakneck speed."
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Oak Designs Company
Commenting on the award for Best New Business to Oak Designs Company, Andrew Areoff, Chairman of the Judges, said: "While many fear a recession, building and design firm Oak Designs Company launched in 2009 and drove into it head on believing that rather than moving, many people would be looking to add an annex onto their existing property. Its strategy proved to be correct. As a result of its reputation for great British design and workmanship it recently branched out overseas into Holland and Belgium; and has won many larger projects through word of mouth. Now it has laid the foundations, Oak has a solid future to look forward to."
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Catermasters
Commenting on the award for Best Employer to Catermasters, Andrew Areoff, Chairman of the Judges, said: "At Catermasters, a contract catering company, staff clearly love their job because absenteeism is extremely low and they talk about the company as being more like a family than a business. Catermasters gives the impression that staff are committed, effective and motivated mainly because they feel that the company really does put them first. The real secret of its success is communication. It has a full schedule of employee engagement programmes and the two founders are often seen having a casual coffee with a member of staff."
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Turkish Economy Bank
Commenting on the award for Best Product/Service Range to Turkish Economy Bank, Andrew Areoff, Chairman of the Judges, said: "Turkish Economy Bank can be congratulated for doing everything it can to support small-to-medium-sized businesses. It's much more than just SME banking - it's a complete package that includes educational programmes, training, a 24-hour helpline and a business club. SME TV and the SME Academy offer training and education; and through the SME Club businesses can pool their purchasing power and get massive discounts on goods and services. It's hardly surprising that take up is high. Other banks should take note."
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Kebony
Commenting on the award for Best Innovation to Kebony, Andrew Areoff, Chairman of the Judges, said: "Norway-based Kebony has come up with an innovation that could slow deforestation in tropical areas. It has developed a process call Kebonization that turns softwood into hardwood. It's versatile, durable and it looks good. It is already being used as decking, yacht decking, window frames and for other outdoor products. Kebony is coming with new uses every day and it's even talking about it being used as a replacement for steel and concrete. Who knows - it is so attractive to look at it might even be turned into works of art."
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Anesco
Commenting on the award for Best New Business to Anesco, Andrew Areoff, Chairman of the Judges, said: "When it comes to emission of pollutants, innovation is what we need and this is exactly what Anesco has come up with. Rather than offering products, it provides an energy efficiency solution and picks the best products for the job. It keeps up to date with innovations by sending its representatives all around the world to bring back the best of the crop. With the UK required to cut emissions by 80% by 2050, business is likely to heat up quickly."
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Jackson Fencing
Commenting on the award for Best Large Business to Jackson Fencing, Andrew Areoff, Chairman of the Judges, said: "It is great to hear of a family business developing and evolving its products and services through the generations. From fencing, it has expanded into the security market and overseas to make the most of global markets. Its financial performance is strong and research company Plimsoll ranked Jacksons as the eighth largest (by sales) fencing company and the thirteenth most profitable in the UK. It has put a huge amount of resources into its Gate Safe campaign to prevent accidents at automated gates. A great business with a great future."
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Ivana Bartolletti, NHS Protect
Commenting on the award for Outstanding Personal Achievement in the public sector category to Ivana Bartolletti, Andrew Areoff, Chairman of the Judges, said: "Ivana must be applauded for the way she has implemented a programme to introduce the powers of the Criminal Justice & Immigration Act into NHS Protect, the crime and corruption wing of the NHS. The judges were most impressed with the way she set up an innovative partnership with the Mental Health Foundation and introduced specialist training for security staff, which has had exceptional results. Through better understand of mental health issues, the number of nuisance visitors being removed from a hospital has been drastically reduced."
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MITIE Client Services
Commenting on the award for Best Customer Focus in the private sector category to Mitie Client Services, Andrew Areoff, the Chairman of the Judges, said: "By maintaining a strong customer focus on support and customer satisfaction, Mitie's commitment to a five-star service is unparalleled. With more emphasis placed on areas such as a wider range of customer-centred training, opportunities for advancement within the workplace and by working to a strong set of principles, clients are made to feel as if the service they receive is personal to them. The judges were quite taken by the company's catchphrase: 'creating exceptional, memorable experiences…one guest at a time'."
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Made.com
Commenting on the award for Best New Business award to Made.Com, Andrew Areoff, the Chairman of the Judges, said: "Made.Com is an impressive, innovative online designer furniture retailer that targets customers by offering stylish products at factory prices. By focusing on design and interaction with shoppers via an ingenious voting system, key pieces are produced on a made-to-order basis if demand is high enough. Internet based, with costs and waste kept to a minimum, customers desiring a sleek, contemporary home can benefit from savings of 70% off high street prices. It has had a solid start and in less than two years since launching, business is growing impressively at a rate of 20% to 30% a month."
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Proservartner
Commenting on the award to Rakesh Sangani for Outstanding Personal Achievement in the private sector, Andrew Areoff, the Chairman of the Judges, said: "Rakesh Sangani, the brains behind Proservartner, has to be admired for developing a successful dual purpose management consultancy. Rakesh's main corporate objective is to be the consultancy of choice and, coming from a poor area of south London, his other objective is to improve the lives of children in impoverished areas. Each employee even has their own social objective to help disadvantaged youngsters. Clients seem to like his corporate/social approach because his leadership has helped the company grow from a staff of one to 50, with almost $5million in revenue."
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Arla Foods
Commenting on the award for Best Customer Focus to Arla Foods UK, Andrew Areoff, Chairman of the judges, said: "Arla is home to leading dairy brands Cravendale, Lurpak and Anchor and has shown considerable expertise in creating a wide range of new products that meet consumer demand. The dairy producer is also highly focused on meeting the needs of its direct customers, the major retailers, and has good monitoring procedures in place to ensure it provides a consistent high-quality service."
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V1 Limited
Commenting on the award for Best SME to V1 Limited, Chairman of the judges Andrew Areoff said: "V1 Limited specialises in 'paperless office' technology including a mobile phone system for handling invoices and has made good use of strategic alliances and partner networks to build an impressive company that is bucking the trend in the current economic climate. The company also deserves to be congratulated on its firm commitment to CSR."
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Bowler International
Commenting on the award for Best New Product/Service to Bowler International, Chairman of the Judges Andrew Areoff said: "Bowler International is offering an outstanding value for money service in providing international interns and apprentices to train and gain work experience at British companies in a wide range of sectors. It is a mutually beneficial arrangement that fosters closer economic relations between the UK and our most important trading partner in Europe. I was particularly impressed by the detailed cost benefit analysis in Bowler International's approach."
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Ramora UK
Commenting on the award for Best Innovation to Ramora UK, Andrew Areoff, Chairman of the judges said: "Ramora UK are to be congratulated on making a breakthrough in a highly specialised area of making safe unexploded ordnance in the most inaccessible of locations under the sea. The potential for such a service ranges from defence work to tackling piracy and helping in the search for renewable energy. It is highly commendable that a British team is leading the sector in this courageous area of work."
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Arla Foods
Commenting on the award for Best Corporate Social Responsibility to Arla Foods UK, judge David Connor said: "Arla's CSR commitment is deeply embedded in the company which has achieved an impressive list of tangible results in reducing its environmental impact. There is clear evidence of leadership and innovation and Arla has set a high standard for others to follow. In particular eradicating the amount of waste the company sends to landfill is a landmark achievement that shows an exceptional level of staff engagement to the company's goals and objectives."
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AmicusHorizon
Commenting on the award for Best Employer in the Public Sector to AmicusHorizon, Andrew Areoff, the Chairman of the Judges, said: "AmicusHorizon, a charitable housing association, is now delivering brilliant customer service by working to the maxim that happy staff generate happy customers. The charity offers staff an almost endless list of development and well being programmes; and it puts them in charge. Staff make their own decisions and they even designed their own relaxation room and the reception area. AmicusHorizon has proved that happy workers are also highly productive. The number of calls dealt with correctly in the first call is an amazing 90.1%."
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S6 Tutoring Academy
Commenting on the Best Small to Medium Business award to S6 Tutoring Academy, Andrew Areoff, the Chairman of the Judges, said: "S6 Tutoring Academy, the company that tutors children to pass the eleven plus exam, gets full marks for achieving stupendous growth. Launched in 2005 with one tutor and five students, it now boosts 702 pupils and a staff of 16. It even has a waiting list of 104 youngsters. S6 Tutoring Academy ticks all the boxes - parents get reassurance that their children will pass the eleven plus; youngsters improve their chance of passing; and it's a great business model."
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The Creation Station
Commenting on the Best Small to Medium Business award to The Creation Station, Andrew Areoff, the Chairman of the Judges, said: "Creation Station, a children's arts and crafts activity provider, is a fun business with a serious side. In only 10 years from being a tiny operation, it has grown into a national franchise. Five years after its launch in 2002, its owner felt that she had the blueprint for a franchised business. Her assumption was totally correct. Today there are 150 Creation Station centres across the UK owned by 51 franchise owners. And it is still expanding. With the addition of an online retail operation, it is set to become a household name."
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Lycatel
Commenting on Lycatel, the winner of the Best Large Business award, Andrew Areoff, the Chairman of the Judges, said: "Lycatel is a dynamic, fast moving, quick thinking telecommunications company that has kept ahead of the explosion in the mobile phone market and brought us low-cost pre-paid phone cards and cheap international calls. It is a perfect example of entrepreneurialism at its best. Started from scratch only 11 years ago, it has soared ahead by undercutting rivals. In only five years, its subsidiary Lycamobile has become Europe's largest virtual mobile phone operator with 10 million customers in 14 countries enjoying low-cost pre-paid national and international calls sometimes as cheap as 1p a minute."
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Qualcomm Halo
Commenting on the Best Innovation award to Qualcomm Halo, Andrew Areoff, the Chairman of the Judges, said: "Qualcomm Halo has invented a revolutionary wireless charging system, known as Wireless Electric Vehicle Charging (WEVC), that could put the electric car on the road to success. Rather that plugging in a cable, the Qualcomm WEVC system uses magnetic induction to wirelessly charge the car's battery. To re-charge, all you do is park between the charging bay lines. All it needs is for councils, retailers and workplaces to provide the WEVC charging facilities and the electric car could go mass market."
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SerenataFlowers.com
Commenting on the Best Product award to SerenataFlowers.com, Andrew Areoff, the Chairman of the Judges, said: "By focusing on product excellence and customer service SerenataFlowers.com has come up with a winning combination. As speed is of the essence, it has found a way of delivering flowers direct from growers to consumers three days earlier than its competitors and, therefore, its flowers last longer. To avoid customer disappointment, all bouquets and gift hampers are carefully assembled at a warehouse to look just the same as the pictures on its website. And by outsourcing its call centre and delivery service, it has added in excellent service. Its on-time delivery service is 98% - almost perfect."
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Publish Interactive
Commenting on the Best Innovation award in the online business services sector to Publish Interactive, Andrew Areoff, the Chairman of the Judges, said: "Publish Interactive has come with up an innovative solution for a problem that digital technology has created. Thousands of publishing companies around the world produce online market research reports in PDF format. They are fine for reading and printing and that's about all. Using Public Interactive's iReports technology, publishing companies are now able to provide their customers with interactive reports. iReports enables users to manipulate and compare information from multiple reports in minutes. The result is faster research times and faster decision making."
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Barnett Waddingham
Commenting on the Best Employer award to Barnett Waddingham, Andrew Areoff, the Chairman of the Judges, said: "Barnett Waddingham, an independent firm of actuaries, administrators and consultants with a staff of 500 at seven offices across the UK, has all the bases covered when it comes to nurturing employees. Its employee programmes are just as professional as its business services and meticulously planned and executed. It has thought of just about everything including staff engagement, continuous professional training, employee assistance programmes and reward and recognition. As a result everyone now works together as a team towards the same objectives."
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PY Gerbeau, X-Leisure
Commenting on the award for Outstanding Personal Achievement to PY Gerbeau, Chief Executive of X-Leisure, Andrew Areoff, the Chairman of the Judges, said: "PY, as he is affectionately known, is a great character full of bonhomie and, of course, many will associate him with the much maligned Millennium Dome. While it was heavily criticised in the press you have to remember PY did manage to attract 6.5 million visitors to the Dome. Now he has turned his talents to large-scale indoor leisure parks branded as Xscape and turned them into a business worth £1.3 billion - a brilliant achievement. Not only that, he has successfully turned leisure property into a respectable investment."
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The Regenda Group
Commenting on the Best Health and Safety award in the public sector to The Regenda Group, Andrew Areoff, the Chairman of the Judges, said: "With a high number of lone workers The Regenda Group, a housing and regeneration organisation, has implemented a new health and safety regime called 'We Care'. It is a great example of an organisation giving staff the protection they deserve and making good use new technology. Every day these people face risks within the property from electrical faults etc and sometimes from aggressive people. Using a Blackberry type of device they can tell colleagues where they are and conduct instant risk assessments of situations - so simple yet effective."
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Warrington Borough Council
Commenting on Warrington Borough Council's winning entry in the Best Employer category, Andrew Areoff, Chairman of the Judges, said: "The council demonstrated that by motivating and tapping into the talents and strengths of staff better services and more services can be delivered to customers. While others concentrate on reducing costs, Warrington opened up communication across the organisation, gave staff the opportunity to influence managers and make their own decisions. The culture now thrives on sharing and exchanging ideas. By changing the way its works and making effective use of employee engagement initiatives, the council is now delivering services that its customers actually want."
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BCR Associates
Commenting on the award for Best Service to BCR Associates, Andrew Areoff, Chairman of the Judges, said: "The 'BCR' of BCR Associates stands for business cost reduction and this is a must-have service for any company. I liked the product concept because it's crystal clear. Companies get a free audit of their business overheads - utilities, insurance, vehicles, finance and phones etc - and if BCR Associates can find a more suitable contract which is also cheaper, the client gets 100% of all the savings. Over the past year, BCR Associates has achieved total savings of £1,410,505 for clients. On average BCR Associates says clients can cut 27% from running costs but some firms have seen savings of more than 60%. A worthwhile service on all counts." View website

Living Room Letting Agency
Commenting on the award for Best Strategic Design to The Living Room Letting Agency, Andrew Areoff, Chairman of the Judges, said: "In a competitive area, this letting agency, now only three years old, took the view that branding was the best way to get noticed. And it took branding to the limit and down to the finest detail. The distinctive black and green logo and corporate design infiltrates everything including documents, cars, letting boards, websites, key rings and exhibition stands. The company is now planning to franchise the business - living proof that a brand is the most valuable asset a company has." View website

BT Community Connections
Commenting on the award in the Best Corporate Social Responsibility category which was awarded to the BT Community Connections award scheme, Andrew Areoff, Chairman of the Judges, said: "This scheme has made a real difference to many of the nine million people who do not use the internet. BT discovered that many non-users, often from socially disadvantaged groups, would like to get online but don't know how. Through the scheme, BT awards a charity or community group with free broadband access for a year enabling them to provide support to those who want to get online and make a real difference to their lives. Through the 7,000 awards made, millions have learnt how to use the internet to find cheaper goods, jobs, get information and make friends." View website

Paragon Interiors
Commenting on the award to Paragon Interiors Group Plc for Best Large Business, Andrew Areoff, Chairman of the Judges, said: "Paragon Interiors has defied the recession and one of the worst ever downturns in the commercial property market to enjoy spectacular double-digit growth in every area in the past two years. At a time when many companies are pulling in their horns, Paragon Interiors has been busy building the company and is on target to increase turnover by a whopping 50% this year. With an enviable track record in repeat business from customers, the company also has a great attitude to valuing staff and setting high environmental standards." View website

Paragon Interiors
Commenting on the award to Paragon Interiors Group Plc for Best Employer, Andrew Areoff, Chairman of the Judges, said: "As a company Paragon Interiors specialises in creating outstanding environments in interior design. It is clear the company has also created an outstanding environment in the workplace, with initiatives such as extensive training, team building and employee engagement. The proof of the pudding is in the eating, and Paragon Interiors has some remarkable figures for employee retention, excellence in performance rating and an absentee rate that many companies could only wish for. Congratulations to Paragon Interiors for focusing on employees as keenly as the company does on customers." View website

Finansbank
Commenting on the award to Turkey's Finansbank for Best New Product, Andrew Areoff, Chairman of the Judges, said: "It's highly refreshing to see a bank listen as closely as Finansbank has to its customers and bring out a new product - a no-fee credit card - that is clearly in line with what customers want to see. The stunning success of Fix Card, well beyond initial expectations, is a reflection of the fact that it was tailored to meet what customers perceived was a gap in the market. Well done to Finansbank for creating an outstanding new product with customers at the heart of the entire process."
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Increation
Commenting on the award for Best Customer Focus to Increation, Andrew Areoff, Chairman of the Judges, said: "Increation puts customers at the centre of its activities recognising that it is vital to listen to their views and meet all their expectations. With a long list of glowing testimonials, it is clear the strategy works as the interior design company maintains excellent contact with the customer from initial inception to long after installation and even beyond. A champion of British craftsmanship, the company is also a champion of customer service at its best. Well done to Increation!"
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Resolution GB
Commenting on the award to Resolution GB Limited in the Best Small to Medium Sized Business Category, Andrew Areoff, Chairman of the Judges, said: "This is a great example of a company that spotted a niche market simply through observation. By noticing that businesses using Hewlett Packard (HP) large format printers had little support, completely changed the direction of the business. It set up a nationwide network of HP trained engineers and became a specialist business with a strong focus on first-class customer service. It is a small, agile business that time and time again succeeds in finding new niche areas. When the recession hit in 2008, it realised that 80% of its customers were in the building trade, which was badly hit. By targeting the public sector and developing a rental service for HP printers, it found new niche markets and actually managed to increase turnover." View website

Chiswick Park Enjoy-Work
Commenting on the award to Chiswick Park Enjoy-Work in the Best Customer Focus category, Andrew Areoff, Chairman of the Judges, said: "This is a new concept in prestigious business parks that aims to create a unique culture that makes work enjoyable and provides the perfect work/life balance. The customer care for new companies moving into the park has been fined tuned to perfection. Moving into new premises is stressful for any business but with the re-location service from Chiswick Park Enjoy-Work, guests can enjoy a bespoke service that caters for their every need. The relocation team starts the process 18 months before the move and on their first day new employees receive a welcome pack, a tour of the site and even a wine tasting session at the end of the day. If only more business parks were like this." View website

Nescot
Commenting on the award for Best Further and Higher Education provider to the North East Surrey College of Technology (Nescot), Andrew Areoff, Chairman of the Judges, said: "In seven years Nescot has undergone a remarkable turn around going from a failing college to one ranked as one of the best in the country. This has been achieved by a relentless strategy to raise standards and by focusing on quality and acting on feedback. Vocationally based, the college is also working with an impressive list of major corporations so its courses are relevant to employers and it has an outstanding department in Higher Education. Congratulations to Nescot for an amazing transformation!" View website

Solihull College
Commenting on the award for Best Communications (Public Sector) to Solihull College, Andrew Areoff, Chairman of the Judges, said: "Solihull College's New Chapter campaign to showcase a £31 million redevelopment of its Blossomfield Campus successfully harnessed the latest technology with great success. The campaign, which featured a series of high quality videos which could be downloaded on smart phones or computers, was also highly cost effective so much so the college is now switching its promotional material to attract school leavers from the traditional printed prospectus to an online DigiMag. The highly successful New Chapter campaign shows Solihull College is leading the way in 21st century communications." View website

Cornwall Council
Commenting on the award for Best Local Authority to Cornwall Council, Andrew Areoff, Chairman of the Judges, said: "This relatively new unitary authority has turned around five failing areas in just two years at a time when local government has been under pressure like never before with budget cuts and the worst recession in decades. Identified as one of the "can do councils" in England, Cornwall Council has acted to save and improve frontline services for the benefit of residents and undertaken a range of initiatives to enhance Green Cornwall and re-invigorate communities. Recognised by the Audit Commission as providing value for money to the taxpayer, Cornwall Council has taken great strides to transform its services." View website

The Theatre Workshop
Commenting on the award for Outstanding Personal Achievement to Lora Munro, Andrew Areoff, Chairman of the Judges, said: "Lora Munro has overcome a number of considerable challenges to build the leading brand for the part-time performing arts schools for children in the South. Growing at a rate of one new school a year since she started in 2004, Lora has focused on top-level tuition by teachers who have first-hand experience of professional performing in many leading productions. Congratulations to Lora for an outstanding achievement in a market crowded with many major players." View website

Peel2Save
Commenting on the award for Best Corporate Social Responsibility to Peel2Save, Andrew Areoff, Chairman of the Judges, said: "At a time when charities are feeling the pinch more than ever, Peel2Save offers an innovative new way for good causes to raise vital cash - and give something back to those who make the donations. It is an exceptional business model, tried and tested in the US and now gathering pace in the UK - and not before time. Congratulations to Nigel Botterill for making it such a success and finding a way to give a real boost to so many good causes." View website

Vision One
Commenting on the award for Best Product/Service Range to Vision One Research, Andrew Areoff, Chairman of the Judges, said: "In 12 years Vision One Research has gathered an impressive list of clients in the private and public sector, providing a wide range of market research services including some at the cutting edge of technology. The agency has maintained strong growth during the recession and its own research has shown that it has achieved an excellent level of customer satisfaction. In a market crowded with many major players, Vision One Research is an outstanding example of a smaller company achieving success by delivering a great range and service." View website

The Best Of
Commenting on the award to thebestof for Best Small to Medium Sized Business, Andrew Areoff, Chairman of the Judges, said: "Politicians describe small businesses as the engines of growth and it is great to hear of a service giving independent traders a way of standing out so they are recognised as the best in an area. In these days when it is vital to have an edge in business, thebestof allows consumers to see at a glance which companies and services have been rated highly by those who matter the most - customers. Helping businesses, the consumer and communities, thebestof is an outstanding example of best business." View website

Avea
Commenting on the award for Best Corporate Social Responsibility to Avea, Andrew Areoff, Chairman of the Judges, said: "Avea have shown themselves to be worthy winners by linking up with Europe's top football club to offer a breathtaking opportunity for talented young players from Turkey to learn from the best. The partnership with Barcelona FC is the latest in a series of highly commendable CSR initiatives by Avea - a company that is breaking the mould in helping communities. Avea aims to open paths where there was none before and the company is certainly achieving that goal." View website

City Building (Glasgow) LLP
Commenting on the Best Corporate Social Responsibility award to City Building (Glasgow) LLP, Andrew Areoff, the Chairman of the Judges, said: "Many disabled people don't want sympathy and charity - just like everyone else they want to be able to go out to work and earn a living. And that's what furniture manufacturer Royal Strathclyde Blindcraft Industries, part of City Building, has given to those less fortunate in society. Out of 240 employees, half have a disability. Some are visually impaired and four are war veterans from recent conflicts with one having lost his leg in Iraq. Blindcraft has given a job to those who deserve one and helped veterans and other disabled people rebuild their lives. The operation is now the largest workshop of its kind in Europe. This truly is a giant leap forward for social enterprise." View website

Purepotions Skincare Ltd
Commenting on the Best Small to Medium Business award to Purepotions Skincare Ltd, Andrew Areoff, the Chairman of the Judges, said: "Driven by a mother's passion to find a solution for her daughter's severe dry skin condition, the company has come up with a new ointment that really works wonders for a number of itchy, uncomfortable skins conditions, such as, eczema, dermatitis and psoriasis. Having a breakthrough like this is rare and being able to turn it into a successful business is even rarer. Despite some difficult times following the launch in 2002, a breakthrough came about a few years ago when editorial coverage was secured in a national newspaper. Business boomed and the way the company coped with its challenges is commendable." View website

Royal Bank of Scotland
Commenting on the award for Best New Product/Service to Royal Bank of Scotland (RBS) Technology Services, Andrew Areoff, the Chairman of the Judges, said: "The Mobile Banking App is what every mobile phone owner would want. But at the moment it's only available to RBS and NatWest customers with an iPhone. They can download the App onto their iPhone and it's almost as functional as online banking. Users can view balances and mini-statements; make same day transfers between accounts, set up balance alerts; locate their nearest branch and top up a mobile phone. Between the launch in May 2011 and 8 July 2011, 750,000 customers have become an App user and customer satisfaction ratings are good. RBS is the first in the market with the Mobile Banking App and you have to remember, this is only the beginning."
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Compupaye Bureau
Commenting on Compupaye Bureau's Best Business Award for Best Product / Service Range, Andrew Areoff, Chairman of the Judges said: "Compupaye have demonstrated that despite the current difficult economic climate it is possible for a well run, focused business to grow and prosper. Their range of payroll services have proved extremely attractive especially coupled with their Customer Relationship Management system which is used as part of Compupaye's four-tier system for processing payrolls based on timesheets supplied by client companies. With customer growth and turnover on the up, the business is well positioned to go from strength to strength." View website

Jaspersoft
Commenting on Jaspersoft's award in the Best Innovation category, Andrew Areoff, the Chairman of the Judges, said: "The fact that Jaspersoft's open source business intelligence (BI) software is the most widely deployed suite in the world used by 14,000 customers in 100 countries speaks volumes. Helping companies of all sizes to sharpen their decision-making, Jaspersoft delivers reports, dashboards, analysis and data integration services. Data from reports across multiple sources can be interrogated and converted into charts and graphs for easy viewing and analysis. Virgin Money chose Jaspersoft for its non-for-profit Virgin Money Giving service to manage the participating charities, provide them with reports on donations and collect donations." View website

borro
Commenting on borro's award in the Best New Business category, Andrew Areoff, the Chairman of the Judges, said: "By creating the world's first online pawnbroking service, borro has taken money lending into a new era and formed a new category of lending. Borrowers can take out short-term loans of between £100 and £1 million secured against their assets, such as, luxury watches, fine art, antiques, jewellery and luxury cars. borro has been able to lend where other lenders are unwilling because of its in-house team of expert valuers. It has also taken advantage of the speed and low cost of the Internet. It has recently completed its first £1 million loan and lending has grown to £2 million a month up from £200,000 a month last year. borro has to be congratulated for putting a new spin on an age-old business." View website

Wicksteed Playscapes
Commenting on the award for Best Large Business to Wicksteed Playscapes, Andrew Areoff, Chairman of the Judges said: "Dating back almost 100 years, managers at Wicksteed Playscapes have taken the company firmly into the second decade of the 21st century with a complete rebranding operation that has transformed the company's image. With a range of exciting new products for outdoor play areas and a new focus on customer service and responding to customer feedback, the company has seen a big increase in turnover despite the difficult economic climate. Well done to Wicksteed Playscapes - a worthy winner!" View website

Merthyr Tydfil Contact Centre, T-Mobile
Commenting on the Best Employer award to the Merthyr Tydfil Contact Centre run by T-Mobile, Andrew Areoff, Chairman of the Judges said: "This Contact Centre employing more than 650 people has struck the right note with a highly innovative training programme including Sing & Inspire in which employees have the opportunity to sing in one of the largest Welsh corporate choirs plus a range of other initiatives to increase engagement and personal development. The results have been startling with increases in sales, customer satisfaction and reduced absenteeism. The company is to be congratulated on creating an outstanding workplace."
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Serve Legal
Commenting on the Best Small/Medium Sized Business award to Serve Legal Ltd, Andrew Areoff, Chairman of the Judges said: "Serve Legal has broken new ground by launching the first professional service to test and monitor retailers including many large supermarket chains for compliance in selling age-restricted good such as alcohol and knives. Since being formed in 2006 the company has enjoyed spectacular growth and is now diversifying into new areas, creating new opportunities for the large pool of trained young people it employs as visitors or mystery shoppers. Serve Legal is an outstanding example of a company creating and developing a niche in the market with great success."
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Akbank
Commenting on the Best Corporate Social Responsibility award to Akbank of Turkey, Andrew Areoff, Chairman of the Judges said: "Akbank's highly innovative project No Time To Waste involves research, education and raising awareness of the issue of global warming and how it is already impacting on the environment. The project has identified key areas in Turkey most at risk while bank volunteers have now launched an education programme going into schools to raise awareness of the issue. Akbank deserves to be congratulated in taking a leading role on an issue of major concern and engaging with its employees and the local community in a very commendable way." View website

Mark Paraskeva, Autodesk
Commenting on the Best Outstanding Personal Achievement award to Mark Paraskeva, Vice President EMEA for Autodesk, Andrew Areoff, Chairman of the Judges said: "In a glittering 28-year career, Mark Paraskeva has achieved considerable success in all areas of business including marketing, sales and management. At Autodesk he has driven profitability and growth in the EMEA region, building on his previous success in restructuring three country teams into a single North European division. This has been achieved in a very challenging economic climate and as Mark fought a brave battle against ill-health in 2007. A dynamic business leader, Mark Paraskeva is a most worthy winner of the award for Outstanding Personal Achievement." View website

Be At One
Commenting on the Best Small/Medium Sized Business award to Be At One, Andrew Areoff, Chairman of the Judges said: "With a strong focus on training and great emphasis on service and creating the right atmosphere, London cocktail bar chain Be At One has experienced exceptional growth and consistently achieves high levels of customer service. Customers are actively encouraged to provide feedback and engage with the company in a very innovative way. Overall, Be At One has combined all the right ingredients to create an outstanding recipe for business success."
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Merthyr Tydfil Contact Centre, T-Mobile
Commenting on the Best Large Business award to Merthyr Tydfil Contact Centre, T-Mobile, Andrew Areoff, Chairman of the Judges said: "The Contact Centre has seen a double digit increase in sales as a result of improved service to customers - an exceptional achievement in a highly competitive industry. With high levels of customer satisfaction, an active corporate and social responsibility programme and a range of indicators showing the company is engaging with employees as well as it does with customers, the Contact Centre is an excellent example of Best Large Business with dynamic, forward-thinking leadership."
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Avea
Commenting on Avea's Best Business Award for Best Innovation, Andrew Areoff, Chairman of the Judges said: "Avea's new SIM card developed in partnership with Gemalto means mobile phone users do not need to purchase a new phone to enjoy the benefits of contactless payments using Near Field Communications. Turkish mobile phone users are the first in the world to be able to use their handsets for a wide range of everyday transactions without having to upgrade their phones. This cutting edge innovation should deliver a significant revenue stream for Avea over the next few years."
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Lancashire County Council
Commenting on the Best Procurement award to Lancashire County Council, Andrew Areoff, Chairman of the Judges, said: "Providing services to 650 schools throughout Lancashire, the county council has overcome the problem of mountains of paperwork by creating an innovative online portal which each school can access to give them key information on each service. Launched this year "My Traded Services" has been warmly welcomed by schools as making their job easier and saving them time in looking up details of Service Level Agreements. The council has ambitious plans to expand on its breakthrough which is an outstanding example of efficient and cost effective procurement." View website

Citu
Commenting on the Best Marketing, Private Sector, award to Citu, Andrew Areoff, Chairman of the Judges said: "If greenhouses act to retain warmth, Citu's launch of its flagship eco-development Greenhouse in Leeds certainly fits the bill as the hottest ticket in town. The carefully planned marketing campaign to open the UK's most pioneering low carbon development was a major success both in raising awareness on a regional and national level and commercially in producing a highly impressive number of sales and lettings. The investment in marketing, with clearly established objectives, more than paid off in driving business. Well done on a brilliantly devised and executed campaign." View website

Superstars
Commenting on the Best Small to Medium Sized Business award for SuperStars, Andrew Areoff, Chairman of the Judges said: "Driven by a passion to develop brighter futures for children, SuperStars has pioneered a new service providing a wide range of confidence-building and exciting experiences for schoolchildren in subjects such as drama, sport, music and art. With a growing number of customers and ambitious plans to expand, the company has been going from strength to strength delivering highly impressive financial results and earning the acclaim of headteachers and education professionals who welcome SuperStars' high level of expertise." View website

Turk Telecom
Commenting on the Best Strategic Design award for Turk Telekom, Andrew Areoff, Chairman of the Judges said: "With a combination of a welcome and presentations by senior company directors, team-building challenges, soft-skills presentations, a gala dinner and a performances by several of Turkey's biggest stars, Turk Telekom gave an amazing welcome to almost 3,500 recruits at a world-class orientation event in February. The logistics of gathering together 3,357 participants from across Turkey for the two-day event were brilliantly handled by the Turk Telekom team, resulting in high satisfaction ratings of 'excellent' and 'very good' for the entire programme. A fantastic achievement in creative corporate communication at its best." View website

East Staffordshire Borough Council
Commenting on the Best NHS Provider or Commissioner award to East Staffordshire Borough Council, Andrew Areoff, Chairman of the Judges, said: "The borough council rightly says it has crossed traditional local government boundaries in successfully establishing the Family Nurse Partnership scheme which is being trialled in the Anglesey Ward of Burton-on-Trent. This is an outstanding example of a local government stepping in with dynamism and with the interests of the community foremost in its mind to make a difference - overcoming all bureaucratic hurdles on the way. The new service which provides vital support to first-time mothers has already produced real results in reducing infant mortality, and East Staffordshire Borough Council is to be congratulated on its visionary, forward-thinking and community-minded approach - as a health service provider." View website

The Curve Group
Commenting on the Best Employer award for The Curve Group, Andrew Areoff, Chairman of the Judges, said: "With a fully flexible work environment that allows employees to work from home, a rolling plan of training, and a wide variety of team-building social events, HR specialists The Curve Group is to be commended for creating an outstanding workplace. Making the team feel valued and allowing staff to follow their instincts in handling clients and dealing with job seekers has clearly produced significant dividends as retention has increased. The company is a shining example of how being bold and taking the initiative often is the best way forward." View website

Young Voices
Commenting on the Best Corporate Social Responsibility award for Young Voices, Andrew Areoff, Chairman of the Judges said: "Young Voices has given around a million children a chance many could only dream of - to sing at some of the biggest arenas in Britain and Ireland. The mass choir events involving up to 8,000 children are a real phenomenon, with the added attraction that many leading names in music and entertainment have also performed at the concerts to further inspire the young people. Young Voices is all about offering extraordinary opportunities and it has achieved this with extraordinary success." View website

Somerset College for Further and Higher Education
Commenting on the Best Communications (Public Sector) award to Somerset College for Further and Higher Education, Andrew Areoff, Chairman of the Judges, said: "Somerset College has shown that it listens to staff by instigating a series of new initiatives to improve internal communication among the 450 staff after a survey revealed communication had the highest level of dissatisfaction. Among the new measures are regular team briefs to keep staff up to date with developments within the college and provide an opportunity to share information. The result has been a huge increase in satisfaction rates for communication of 26 percentage points. By showing it listens, the college has demonstrated outstanding communication skills with tangible benefits." View website

GRITIT
Commenting on the Best Innovation award to GRITIT, Andrew Areoff, Chairman of the Judges, said: "Nothing's worse for business than the an unexpected heavy snowfall or deep frost with the inevitable consequence of disruption on the roads. With a record of being at the forefront of technological advances, GRITIT has introduced an innovative weather derivatives product that gives customers a peace of mind guaranteed pay-out without them having to claim in the event of severe weather. With sophisticated tracking software the company is also able to offer a more efficient service - another example of best use of innovation." View website

Norfolk and Norwich University Hospitals Foundation Trust
Commenting on the Best Health and Safety Award (Public Sector) to the Norfolk and Norwich University Hospitals Foundation Trust, Andrew Areoff, Chairman of the Judges, said: "The NNUH has been operating a robust health and safety policy at its hospitals and outpatient departments for some time, with significant beneficial outcomes for staff, patients and visitors. One of the most noticeable differences is an incident rate that is almost half the average across the health service. The commendable procedures the NNUH has in place with regard to risk assessment and health and safety are second to none, and in particular the trust's multidisciplinary approach is to be commended for excellence." View website

Nationwide Building Society
Commenting on the Best Corporate Social Responsibility award to the Nationwide Building Society, Andrew Areoff, Chairman of the Judges, said: "Personal debt is the single largest issue that volunteers of Citizens Advice deal with, accounting for 2.4 million of 7.1 million total new inquiries to the organisation in 2009/10. The Nationwide has shown great foresight and social responsibility by linking up with the charity to train 1,300 more volunteers so they can give advice on financial management. Just half way through Nationwide's three-year MoneyActive scheme, many of the targets have already being met. The project is an excellent example of a clearly-focused CSR initiative that is making a real difference with many long-term benefits for all those involved." View website

CitySprint
Commenting on the Best Innovation award to CitySprint, Andrew Areoff, Chairman of the Judges, said: "CitySprint is changing the face of online retail by significantly improving the service to customers with faster, more efficient delivery. The company has done more than most to bring online retail fully up to speed with traditional High Street shopping by offering a service seven days a week including bank holidays for deliveries in and around major towns and cities. By establishing an extensive distribution network and use of an innovative tracking system, CitySprint has succeeded where many others have previously failed. The advances they have introduced are a great example of best innovation making a step change in service for customers." View website

South Gloucestershire Council: Street Care
Commenting on the Best Procurement award to South Gloucestershire Council's Street Care, Andrew Areoff, Chairman of the Judges, said: "The council has pioneered a new approach to procurement that has opened up new opportunities for local SMEs to engage in council projects as 'best in class' for each particular aspect of service. This is in contrast to the current trend of local authorities partnering with single organisations. Among the benefits to the council are boosting the local economy, reducing its carbon footprint by using local companies and making savings which will total up to £500,000 a year in the highway sector. This innovative new approach is an excellent example of bold and smart sourcing." View website

Southern Regional College
Commenting on the Best Communication award to Southern Regional College, Andrew Areoff, Chairman of the Judges, said: "Faced with the challenge of developing a new communications strategy in four areas - a new prospectus, increased media coverage, enhancing web services and greater use of social media - the team at Southern Regional Council has delivered outstanding results across the board. The new prospectus has a fresh, clean look, while the updated website is bright and modern with clear, easy-to-use navigation. There is no doubt the council has achieved its objectives with great success, resulting in a big increase in student recruitment. The initiative shows the power of well-planned and integrated communications campaign." View website

Uxbridge College
Commenting on the Best Further and Higher Education Provider award to Uxbridge College, Andrew Areoff, Chairman of the Judges, said: "With 40 years experience, Uxbridge College has recently developed a number of strategic and innovative partnerships with major employers that puts the college at the heart of the community. Among the partnerships are an apprenticeship programme with British Airways, an Employer Champion Scheme and a close link-up with Uxbridge Mall Pavilions Shopping Centre including research into the shopper experience. Such sustained engagement with the local community, and responsiveness to the needs of local employers show Uxbridge College is at the forefront of best practice in contemporary education." View website

Warrington Collegiate
Commenting on the Best Health and Safety award to Warrington Collegiate, Andrew Areoff, Chairman of the Judges, said: "Warrington Collegiate has made huge strides in health and safety, going from a rating of 3 to the highest level of 1 in three years. This has followed the introduction of a wide-ranging series of measures to improve health and safety including weekly safety audits. Now the college has been sharing its best practice with other colleges as well as winning plaudits from leading health and safety organisations. What a transformation and congratulations to Warrington Collegiate on raising standards so effectively." View website

Professional Driver Services
Commenting on the Best Innovation award to Professional Driver Services, Andrew Areoff, Chairman of the Judges, said: "Faced with a steep rise in the number of drivers being sent on speed awareness courses after breaking the speed limit, Professional Driver Services has demonstrated outstanding skill in innovation by creating an electronic software package Atlas to efficiently and effectively handle the increase in administration. Rigorously tested before being put into operation, the system was successful from the outset and has delivered significant cost savings. As such, it is an outstanding example of innovation at its best." View website

DLP
Commenting on DLP's Best Customer Focus Award, Andrew Areoff, Chairman of the Judges, said: "A breath of fresh air in the employment law sector, DLP offers a real alternative to the traditional law firm. Their 'hands on' 'on site' approach ensures that issues are addressed before they become a crisis. This proactive, client centric approach includes the provision of advice, tailor made HR policies, payroll services and recruitment as well as handling all aspects of redundancy, disciplinary matters, staff sickness or absenteeism. An all-encompassing and professional service at a competitive price." View website

KnowledgePoint Ltd
Commenting on the Best Innovation Award for KnowledgePoint Ltd, Andrew Areoff, Chairman of the Judges, said: "KnowledgePoint has revolutionised the publication of material in the education sector, such as university prospectuses, by creating an unique online process which allows a fully bespoke, on-demand service. This means for instance that prospective students can create their own individually-tailored prospectus, available to download and/or receive in the post. This is a stunning example of best innovation with many advantages both for the end user, and the customer who commissions the service. Top marks go to KnowledgePoint for developing a major advance in publishing technology."
View website

Andrew Ratcliffe, Managing Director of Dorel (UK) Ltd
Commenting on the Outstanding Personal Achievement Award to Andrew Ratcliffe, Andrew Areoff, Chairman of the Judges, said: "Andrew Ratcliffe has a hugely impressive track record in a wide variety of companies in the consumer manufacturing sector where he has demonstrated great entrepreneurial flair in turning around sometimes struggling businesses. With an approachable and reassuring management style, his most recent success has been taking the Maxi-Cosi baby and child car seat brand from a small operation to £55 million market leader. He has earned the respect of the industry and is now Chairman of the Baby Products Association - a real achiever who has also demonstrated great versatility and outstanding success in every sector he has worked in." View website

Redseven
Commenting on the Best Employer Award to Redseven, Mr Andrew Areoff, Chairman of the Judges, said: "In terms of employee training, career development, employee benefits, perks and workplace environment, Redseven is clearly in a class of its own. The commitment to creating an outstanding workplace shines through in every aspect of the company's operation from the moment a new starter is taken on to ongoing career and skill development. Redseven can be proud of the high standards the company has set that goes beyond normal requirements. Never mind seven, Redseven deserves 10 out of 10 as Best Employer!" View website

Arc Property Solicitors
Commenting on the Best Customer Focus Award for Arc Property Solicitors, Chairman of the Judges Andrew Areoff said: "Arc Property Solicitors have put customers first as they have developed innovative news ways designed to ease the stress of moving house or home. Their Client Services Team is a first for the profession and demonstrates their deep commitment to customer service, while the online tracking system is an enterprising use of technology to improve efficiency and keep clients fully informed. Ranked among the top 200 law firms in the country, Arc Property Solicitors are rising stars with an innovative new approach to customer relations." View website

Heaven by Deborah Mitchell
Commenting on the Best Product/Service Range Award for Heaven by Deborah Mitchell, Chairman of the Judges Andrew Areoff said: "In the highly competitive and crowded market place of beauty products, Heaven Health and Beauty stands out with an innovative range of products and treatments in a niche sector that is earning a worldwide reputation. Based on natural ingredients, they are being expertly marketed by Deborah Mitchell and have acquired a strong brand identity, essential for the future growth of the company." View website

Brownsword Group's Credit Hire Validation
Commenting on the Best New Product/Service Award to the Brownsword Group Ltd, Andrew Areoff, Chairman of the Judges, said: "The Brownsword Group's innovative Credit Hire Validation service has proved highly successful, with average savings of more than £3,500 per claim that is investigated. The service is a valuable new resource in the fight against insurance fraud - which is good news for the industry and consumers. The Brownsword Group is to be congratulated for identifying an area that was open to abuse and developing a specialised service to expose irregularities at such an affordable price." View website

CyDen Ltd
Commenting on the Best Innovation Award to CyDen Ltd, Andrew Areoff, Chairman of the Judges, said: "CyDen has lead the way in the advancement of intense pulsed light technology with the creation of a range of market-leading hair removal products that can be used in the home. Under the name Boots Smooth Skin, the iPulse Personal models are the biggest selling electrical beauty product sold by Boots with overseas sales expanding rapidly in Europe, the Far East and Australia. The way CyDen has converted technological advance into highly practical application, for use in the home and professionally, is to be commended as an outstanding example of innovation at its best." View website

Drink Me Chai
Commenting on Drink Me Chai's Best Small to Medium Size Business Award, Andrew Areoff, Chairman of the Judges, said: "Starting out with a number of mobile tea stands at railway stations, Amanda Hamilton's company has grown into a leading specialist tea business with her Drink Me Chai brand stocked in all the major supermarkets and exported to eight countries. Showing entrepreneurial flair, an early breakthrough was persuading Tesco to stock her Chai Latte in 250 stores. Passionate about customer service and her brand, Amanda Hamilton's Drink Me Chai is an outstanding example of a successful niche business in a competitive market full of conglomerate global players." View website

Lancaster and Morecambe College
Commenting on Lancaster and Morecambe College's Best Procurement Award, Andrew Areoff, Chairman of the Judges, said: "At a time when the public sector is under increasing financial pressure, Lancaster and Morecambe College has spearheaded an innovative new approach to joint procurement which has delivered more than £750,000 in efficiency savings - a highly impressive figure by any standard. By achieving more for less, the college has set a beacon example for other public sector organisations to follow. It is also excellent to see the college seeking to build stronger community links and doing more business locally to boost the local economy." View website

Sky
Commenting on Sky's Best Corporate Social Responsibility Award, Andrew Areoff, Chairman of the Judges, said: "Sky staff have truly excelled in their commitment to the company's Corporate Social Responsibility programme with just under 30% volunteering their time and expertise to help partner organisations in the arts, sport and the environment. In addition, the staff have raised £100,000 for a rainforest project in Brazil, and the company has matched individual and team fund-raising for charities that are important to employees. The company and employees are to be applauded for making such a real difference to people at local, national and international level." View website

Just-Eat.Co.Uk
Commenting on Just-Eat.co.uk's Award for Best Marketing, Andrew Areoff, Chairman of the Judges said: "Just-Eat is certainly savouring success after a well-devised and brilliantly executed marketing campaign which has driven people to their website and to use their service. What is also remarkable is the very high conversion rates of visitors to the website with more than one in four opting to use the service after going on the internet site. TV adverts were cleverly timed to coincide with peak periods for take-away consumption on a seasonal and monthly basis and there is a highly impressive integrated approach with social media strategy on Facebook and Twitter." View website

Perfect Storm Media
Commenting on Perfect Storm Media's Award for Best Innovation, Andrew Areoff, Chairman of the Judges said: "Perfect Storm Media have managed to succeed in an area that up to now has been difficult to achieve - creating a Pay-per-Sale search engine marketing system rather than the Pay-per-Click approach that tends to dominate online marketing. The sophisticated technology devised by Perfect Storm Media also tracks leads back to the keyword used, crucial information in the optimisation strategy. The system is an excellent example of innovation at its best that puts Perfect Storm Media at the forefront of technological advance in business." View website

EA Technology
Commenting on EA Technology Group's Award for Best Product/Service Range, Andrew Areoff, Chairman of the Judges, said: "EA Technology Group has enjoyed spectacular growth over the last five years thanks to its development of the UltraTEV Detector range which has revolutionized electrical activity detection in the power engineering industry. The hand-held equipment has rightly been hailed a breakthrough and the company continues to invest in the product by developing major upgrades and improved models. With EA Technology Group expanding around the world, the company is certainly one to watch." View website

Ve Interactive Ltd
Commenting on Ve Interactive Ltd's Award for Best New Business, Andrew Areoff, Chairman of the Judges, said: "Recent research has highlighted an area of concern that has accompanied the rise in online shopping. This the very high number of transactions - 88% -- that are abandoned compared with traditional methods of shopping and trading. Ve Interactive has developed an online tool that captures that data and allows companies to re-market to those potential customers who abandon transactions. With a conversion rate of more than 40% for those who are remarketed to, Ve Interactive has acquired an impressive number of major clients and is an outstanding example of Best New Business." View website

Search Laboratory
Commenting on Search Laboratory's Award for Best Employer, Andrew Areoff, Chairman of the Judges, said: "The guiding ethos in the workplace at Search Laboratory is simple but highly effective - namely 'Treat others as we would expect to be treated.' That philosophy sets the company apart in creating an outstanding workplace 'pulsating with life.' With a wide range of attractive benefits and a real team spirit at Search Laboratory reflected in regular evenings out to celebrate success, the company has a superb record of retention with plenty of opportunity for career development." View website

Selby Jennings
Commenting on Selby Jennings' Best Small to Medium Size Business Award, Andrew Areoff, Chairman of the Judges, said: "Financial services recruitment company Selby Jennings has been collecting awards and enjoying spectacular growth even during the global financial crisis thanks to an emphasis on customer service, training and innovative use of technology. The rise in UK growth has been accompanied by rapid expansion abroad with almost half of total revenues coming from overseas business, compared with under 2% from abroad in 2004. As well as taking care of clients, Selby Jennings also takes care of staff by offering an outstanding workplace and many attractive benefits. In every aspect, Selby Jennings has shown itself to be a great all rounder." View website

Brunel University
Commenting on Brunel University's Best Business Award for Best Higher Education Provider, Andrew Areoff, Chairman of the Judges said: "From world-class professors to the fastest man on the planet, Brunel University has successfully built a reputation for attracting the best. At a time when many other universities are making cuts, Brunel has spent £400 million in recent years in buildings and facilities while careful cost controls and value-for-money reviews have delivered 9% financial growth. Among advances are improved IT infrastructure, industrial collaborations, a new emphasis on staff well-being and sports facilities that have attracted Usain Bolt and the Jamaican track team for training." View website

Nora Senior, Weber Shandwick
Commenting on Nora Senior's Best Business Award for Outstanding Personal Achievement, Andrew Areoff, Chairman of the Judges said: "It is clear that throughout her career Nora Senior has shown real business acumen rising to be Executive Chair of a £6 million PR operation across seven office and practice areas. The number of 'firsts' she has achieved is hugely impressive. Highly respected by her peers, and an inspiration to all those who work with her leading teams to win more than 30 awards, Nora Senior is a beacon example of achievement in business and a role model for professional women in every sector." View website

Checkatrade Ltd
Commenting on Checkatrade's Best Business Award for Best Customer Service, Andrew Areoff, Chairman of the Judges said: "Checkatrade has successfully harnessed the power of the internet to bring the age-old word-of-mouth recommendation fully up to date for the 21st century. For customers, this means they have an ultra reliable, tried and trusted guide to tradespeople in their area. And for businesses it means, once accepted onto the website, they are instantly accessible to hundreds of thousands of potential customers. The success of Checkatrade, which has grown into a £3.5 million a year business since launch, reflects its growing reputation as a true consumer champion." View website

Alba Power
Commenting on Alba Power's Best Business Award for Best SME, Andrew Areoff, Chairman said: "Formed a little over a decade ago, Alba Power is an excellent example of a small business that has created a real place for itself around the world in the field of gas turbine support services. This has been achieved by putting the customer first to offer a wide range of cost-effective solutions tailored for its clients. By keeping a vast stock of spare parts and having its own testing facilities, Alba Power is able to respond often at a moment's notice - factors which have helped propel the company's highly impressive growth." View website

Cheshire Peaks & Plains Housing Trust
Commenting on Cheshire Peaks & Plains Housing Trust's Best Business Award for Best Housing Association, Andrew Areoff, Chairman of the Judges said: "What I really like about Cheshire Peaks & Plains Housing Trust is that they are so focused on helping their tenants or customers as they like to call them. The trust has delivered outstanding service with satisfaction rates that would be the envy of many organisations, not just in the housing sector. The trust is clearly a very forward-thinking organisation and is to be applauded for maintaining such high levels of investment in improvements while strengthening its financial position." View website

thebluedoor
Commenting on thebluedoor's Best Business Award for Best Small to Medium Size Business, Andrew Areoff, Chairman of the Judges said: "Founded only two years ago, thebluedoor offers a one-stop-shop service to clients covering PR, Search Engine Optimisation, social media and marketing. This versatility and integrated approach have undoubtedly been great contributing factors to the agency's astonishing growth and success. The commitment to staff development and high-quality service, using a wide variety of media at the forefront of the digital age, are highly commendable. The glowing testimonials from clients speak volumes about the exceptional quality of the business." View website

Capita TV Licensing Business Centres
Commenting on the Best Business Award to Capita's TV Licensing (TVL) Business Centres for Best Customer Focus, Andrew Areoff, the Chairman of the Judges said: "It is clear Capita TV Licensing Business Centres have put in place a remarkable and comprehensive series of measures and policies to ensure they deliver exceptional customer service for the 30 million customers on their database - the biggest in Europe. It is highly refreshing to see a company go to such lengths to ensure their customers receive such a high quality of service, and I greatly admire the objective of seeking to resolve satisfactorily all queries at the first point of contact. Capita's success in achieving this is a superb tribute to its managers and staff." View website

Kindred and the National Apprenticeship Service
Commenting on the Best Business Award to Kindred and the National Apprenticeship Service for Best Marketing for the Apprenticeship Week 2010, Andrew Areoff, Chairman of the Judges said: "The issue of youth employment and training is a vital one amid fears of a 'lost generation' of young people who face an increasingly difficult jobs market. Kindred and the National Apprenticeship Service clearly generated some amazing coverage for the National Apprenticeship Week and successfully turned the media spotlight on this area with a wide range of clever and well-devised PR ideas. The success of the week is a reflection of marketing at its best." View website

Interface 2
Commenting on Interface 2's Best Business Award for Corporate and Social Responsibility, Andrew Areoff, Chairman of the Judges, said: "Interface 2 deserves to be applauded for its outstanding Corporate and Social Responsibility in taking on a number of long-term unemployed from the local area after being introduced to them via NewCEP. More than this, the family owned electronic manufacturing company in Newhaven, East Sussex, has opened up new horizons for other people by providing voluntary placements. By adopting such an accommodating approach to ease a local problem, Interface 2 has demonstrated not only that it is very much part of the local community but has also provided an outstanding example for other businesses to follow." View website

The Workroom
Commenting on The Workroom's Best Business Award for Best Strategic Design/Creative in the Private Sector, Andrew Areoff, Chairman of the Judges said: "The team at Workroom took an established brand with nearly 200 years of tradition and have helped transform it into a highly successful new business, Balfour Beatty WorkPlace. This is all the more impressive because the company achieved this at a time when the overall market has been in decline. The growth in business for WorkPlace as an exciting new brand has smashed expectations and is truly outstanding, and much credit for this must go to the very talented and highly innovative work by The Workroom." View website

Barclays Personal Investment Management
Commenting on Barclays Personal Investment Management's Best Business Award for Best Customer Focus, Andrew Areoff, Chairman of the Judges, said: "In these days when the financial sector is often under fire, it is refreshing to see a bank that is putting customers at the heart of its operations. I was particularly impressed with BPIM's newsletter to clients. With so many excellent policies in place to involve customers every step of the way, it's not surprising BPIM achieves such high levels of client satisfaction. And the very impressive financial results confirm that putting the customer first is also good for business." View website

Recruitment Genius
Commenting on Recruitment Genius' Best Business Award for Best New Product/Service, Andrew Areoff, Chairman of the Judges said: "Like many successful enterprises, Recruitment Genius is based on a simple but brilliant idea. By offering an affordable fixed-fee to recruiters, the company has attracted clients from small businesses to large corporations and has seen business grow by a whopping 10% a month. More than this, Recruitment Genius' innovative approach to helping companies fill vacancies is an outstanding example of ways in which business can help kick-start the economy by reducing barriers to employment. The user-friendly website is an added bonus to what is an exceptional Best New Product/Service." View website

Johnson Controls
Commenting on Johnson Controls' Best Business Award for Best Corporate Social Responsibility programme, Andrew Areoff, Chairman of the Judges said: "A global leader in automotive seating, Johnson Controls has put itself in the driving seat with its Blue Sky Involve CSR programme. It is always great when a large, international organisation gets involved in community projects and clearly Johnson Controls not only has very strong links with many local communities but also has a very generous workforce who are willing to give their time and effort to help so many good causes. Many congratulations to the company for developing such a successful and inspirational CSR programme." View website

NetSupport
Commenting on NetSupport's Best Business Award for Best Product / Service Range, Andrew Areoff, Chairman of the Judges said: "It's always nice to see companies like NetSupport winning a Best Business Award for the second time in a different category. Having won the Best Customer Focus category last year, they have proved that they not only deliver a great service but also offer an outstanding range of IT support solutions. NetSupport's range of Desktop Management & Remote Support Software products help organisations to reduce costs and improve productivity and the business seems well positioned to grow market share via distribution channels internationally as well as in the UK." View website

Morgan Hunt
Commenting on Morgan Hunt's Best Business Award for Best Corporate Social Responsibility, Andrew Areoff, Chairman of the Judges said: "Morgan Hunt's CSR programme has delivered measurable benefits for the company and the wider environment. The ethical recruiter has generated at least £1.2m in revenue directly as a result of CSR activity, improved staff turnover by over 15% and saved around 10% of costs through green sourcing. Morgan Hunt demonstrated a real commitment to their social responsibilities and as a result are reaping the rewards. A example for many other organisations to follow and aspire to." View website

Metropolitan Police
Commenting on the Metropolitan Police's Best Business Award for Best Police Service for their use of information technology, Andrew Areoff, Chairman of the Judges said: "The Metropolitan Police's Directorate of Information play a key role in supporting front line policing to help make London safer for the general public. Their use of cutting edge ICT gives The Met an operational advantage and enables them to stay ahead of the fight against crime. Innovations like Crime Mapping coupled with the management of major change programmes like C3i demonstrate the Directorate's expertise and ability to support the wider Metropolitan Police Service." View website

Royal Liver Assurance
Commenting on Royal Liver Assurance's Best Business Award for Best Corporate Social Responsibility, Andrew Areoff, Chairman of the Judges said: "CSR is fast becoming a 'must do' for those organisations that value the communities in which they operate. Royal Liver have invested with care to ensure that children improve their literacy and financial understanding. Their initiatives have been well executed and delivered tangible benefits for youngsters in the Merseyside community. In turn, the investment has helped to raise the profile and enhance the reputation of Royal Liver and instil that vital ingredient for business success, namely trust." View website

OKI Printing Solutions
Commenting on OKI Printing Solutions’ Best Business Award for Best Product / Service Range, Andrew Areoff, Chairman of the Judges said: “OKI’s in-house printing solution addresses a key concern for customers in that it incorporates a design facility enabling them to produce stationery and promotional materials without support from external suppliers. The Template Manager software, which comes free with most OKI printers, delivers a cost-effective solution while at the same time being simple to use. OKI have developed a product that could potentially reduce print budgets significantly while maintaining quality." View website

Canterbury City Council
Commenting on Canterbury City Council's Best Business Award for Best Local Authority, Andrew Areoff, Chairman of the Judges said: "Embarking on a programme of cultural regeneration is a major commitment and challenge for any local authority. Canterbury City Council have transformed the City centre for the benefit of the 148,000 population. The new Marlowe theatre will generate significant additional revenue as well as safeguarding jobs and typifies the commitment of the Council to supporting the community both culturally and financially. It takes vision and determination to drive major change and improvement and Canterbury City Council have clearly delivered with regard to the Marlowe and The Beaney Museum and Library along with the numerous other initiatives that have been successfully completed." View website

Phoenix Natural Gas
Commenting on Phoenix's Best Business Award for Best Customer Focus Andrew Areoff, Chairman of the Judges said: "Phoenix take a refreshing approach to customer care. They are willing to lead the way with their transparent pricing policy to ensure that the customer gets the best possible value. Energy suppliers can be notoriously slow to pass on cost savings to their customers with prepayment customers often receiving the worst deals despite their vulnerability. Phoenix display a genuine commitment to offer a fair deal for all which should in turn attract new customers and help the business grow, so it's a win/ win approach for both customers and gas supplier. With differentiation between energy suppliers proving to be a challenge, Phoenix are certainly taking a bold stance." View website

Welsh Assembly Government
Commenting on the Welsh Assembly Government's Best Business Award for Best Communication, Andrew Areoff, Chairman of the Judges said: "The Welsh Assembly Government set itself an ambitious challenge to reposition 'The Valley's' brand in line with its strategic framework for regeneration. The initial communications plan directed at the community was excellently developed and executed by a team of marketing experts. It was the impressive mix of creativity coupled with an orchestrated programme of initiatives embracing a range of media that particularly appealed to the judges. Communicating with a wide range of people spanning the generations requires a well thought through and targeted approach and the WAG have clearly delivered an initial campaign to be proud of. We look forward to seeing how the campaign develops over time." View website

Revival Environmental / Rentokil
Commenting on Revival Environmental's / Rentokil's joint Best Business Award for Best Innovation, Andrew Areoff, Chairman of the Judges said: "Rentokil, in partnership with Revival Environmental have developed Entotherm, a significant advancement in the treatment and eradication of insect pests. This new chemical-free pest control process kills every lifecycle stage of an insect, from eggs to larvae, to fully- grown creatures, making it a more efficient way to treat infestations. Unlike Enthotherm, conventional chemical spray treatments normally need to be repeated several times and can fail to reach insects living in wall cavities or crevices. The judges consider this heat based treatment to be a major step forward in pest control and applaud the way Rentokil and Revival have worked together to develop the treatment and bring this innovation to market." View website

EDF Energy Networks
Commenting on EDF Energy Networks' Best Business Award for Best Customer Focus, Andrew Areoff, Chairman of the Judges said: "It takes skill, courage and determination to identify and then turn around a major issue with customer satisfaction levels. It's tempting to gloss over the issues but EDF Energy Networks took the bull by the horns and addressed the challenges it faced. At the heart of this change project has been a relentless focus on improving customer communication. Their hard work has significantly increased customer satisfaction levels and lead to an improved commercial performance and an enhanced reputation among its customers." View website

XLN Telecom
Commenting on XLN Telecoms' Best Business Award for Best Small to Medium Size Enterprise, Andrew Areoff, Chairman of the Judges said: "It is XLN's unrelenting focus on the customer that sets it apart. They have identified a niche providing telecoms support to the small business sector and expertly exploited it to take the business from strength to strength. With the lowest customer churn in the market, a 50% increase in market share over the last two years, an 80% increase in turnover and a 300% increase in operating profit they are one to watch in the telecoms sector. A well run business with a clear and focused strategy for growth." View website

University for the Creative Arts
Commenting on the University for the Creative Arts' Best Business Award for Best Communication, Andrew Areoff, Chairman of the Judges said: "Truly outstanding marketing campaigns are often about seizing the moment by leveraging a topical opportunity. This takes focus and slight of foot as well as an ability to execute a campaign very well. UCA delivered on all fronts with its campaign based around one of its students winning the coveted River Island Gold Award at Graduate Fashion Week. The University set clear but challenging objectives for this international campaign and exceeded them. A great example of what can be achieved when a team work together towards common goals." View website

Hillingdon Council
Commenting on Hillingdon Council’s Best Business Award for Best Local Authority, the Chairman of the Judges said:
“Not only has Hillingdon Council achieved strong results across the board, what makes it exceptional as an organisation is the way it has reinvented its communications strategy and learned how to better understand the needs of its residents and deliver against them in a more effective way. At the heart of this is the Council’s contact centre. Over the last six years it has been developed from almost a standing start to become a model that is now held up by Central Government as an example for others to follow. Delivering significant change and improvement in a large organisation is always a challenge and takes dedicated and skilled management and implementation. Hillingdon Council are clearly leading the way in this respect and set the standards for others to follow.” View website


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